The production of an annual quantitative and qualitative customer service/satisfaction survey and report for the contracting authority to include in-depth analysis of customer satisfaction with the Department of Employment Affairs and Social Protection's services in a comparative context.
Deadline
The time limit for receipt of tenders was 2020-01-17.
The procurement was published on 2019-12-11.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: The Provision of Customer Service Benchmark Reporting
Products/services: Customer survey services📦
Short description:
“The production of an annual quantitative and qualitative customer service/satisfaction survey and report for the contracting authority to include in-depth...”
Short description
The production of an annual quantitative and qualitative customer service/satisfaction survey and report for the contracting authority to include in-depth analysis of customer satisfaction with the Department of Employment Affairs and Social Protection's services in a comparative context.
Show more
Estimated value excluding VAT: EUR 125 000 💰
1️⃣
Additional products/services: Survey services📦
Additional products/services: Survey analysis services📦
Additional products/services: Customer satisfaction survey📦
Place of performance: Éire/Ireland🏙️
Description of the procurement:
“The production of an annual quantitative and qualitative customer service/satisfaction survey and report for the contracting authority to include in-depth...”
Description of the procurement
The production of an annual quantitative and qualitative customer service/satisfaction survey and report for the contracting authority to include in-depth analysis of customer satisfaction with the Department of Employment Affairs and Social Protection's services in a comparative context.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 125 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The contracting authority reserves the right to extend the term for a period of up to one (1) year with a maximum of 2 such extension on the same terms and...”
Description of renewals
The contracting authority reserves the right to extend the term for a period of up to one (1) year with a maximum of 2 such extension on the same terms and conditions, subject to the contracting authority’s obligations at law.
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-01-17
17:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Conditions for opening of tenders: 2020-01-17
17:00 📅
Conditions for opening of tenders (place): Online Tender Box
Complementary information Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
Source: OJS 2019/S 242-594853 (2019-12-11)
Additional information (2019-12-19)
Complementary information Original notice reference
Notice number in the OJ S: 2019/S 242-594853
Changes Text to be corrected in the original notice
Section number: IV.2.2)
Place of text to be modified: Time limit for receipt of tenders or requests to participate
Old value
Date: 2020-01-17 📅
Time: 17:00
New value
Date: 2020-01-31 📅
Time: 17:00
Text to be corrected in the original notice
Section number: IV.2.7)
Place of text to be modified: Conditions for opening of tenders
Old value
Date: 2020-01-17 📅
Time: 17:00
New value
Date: 2020-01-31 📅
Time: 17:00
Source: OJS 2019/S 247-610641 (2019-12-19)
Object Scope of the procurement
Title: The provision of Customer Service Benchmark Reporting
Short description:
“The production of an annual quantative and qualatitive customer service/satisfaction survey and report for the contracting authority to include in-depth...”
Short description
The production of an annual quantative and qualatitive customer service/satisfaction survey and report for the contracting authority to include in-depth analysis of customer satisfaction with the Department of Employment Affairs and Social Protection's services in a comparative context.
Show more
Total value of the procurement (excluding VAT): EUR 75 000 💰
Description
Description of the procurement:
“The production of an annual quantative and qualatitive customer service/satisfaction survey and report for the contracting authority to include in-depth...”
Description of the procurement
The production of an annual quantative and qualatitive customer service/satisfaction survey and report for the contracting authority to include in-depth analysis of customer satisfaction with the Department of Employment Affairs and Social Protection's services in a comparative context.
Show more Award criteria
Quality criterion (name): Detailed statement of suitability, approach and methodology
Quality criterion (weighting): 400
Quality criterion (name): Composition and quality of proposed team
Quality criterion (weighting): 200
Cost criterion (name): Cost of delivery of annual report
Cost criterion (weighting): 350
Cost criterion (name): Hourly cost of consultancy hours
Cost criterion (weighting): 50
Procedure Administrative information
Previous publication concerning this procedure: 2019/S 242-594853
Award of contract
1️⃣
Contract Number: 1
Title: The provision of Customer Service Benchmark Reporting
Date of conclusion of the contract: 2020-03-03 📅
Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
Name and address of the contractor
Name: RED C Research and Marketing Ltd
National registration number: ie6391854v
Postal address: Ground Floor, Block G, Eastpoint Busines Park
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18186316📞
E-mail: bryan@redcresearch.ie📧
Region: Éire/Ireland🏙️
URL: http://www.redcresearch.ie🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 75 000 💰
Complementary information Review body
Postal address: Ground Floor, East Wing, Four Courts, Inns Quay
Phone: +353 18886458📞
E-mail: highcourtcentraloffice@courts.ie📧
Source: OJS 2020/S 232-572434 (2020-11-24)