Single Party Framework for the provision of an Enterprise CRM solution for Limerick City and County Council, Kildare County Council, and Meath County Council

Limerick City and County Council

Limerick City and County Council, Kildare County Council, and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been running their operations on their respective instances of a common SugarCRM CE platform for approximately 6 years.
The 3 local authorities are now at a point where they would like to upgrade their CRM platforms to an enterprise-standard CRM product for better compliance with data protection legislation and the GDPR.
This Request for Tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City and County Council, Kildare County Council and Meath County Council. Please refer to the attached RFT document for detailed information.

Deadline

The time limit for receipt of tenders was 2019-08-21. The procurement was published on 2019-07-22.

Who?

• Limerick City and County Council

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2019-07-22	Contract notice
2019-11-26	Contract award notice

Contract notice (2019-07-22)
Object
Scope of the procurement
Title: License management software package
Reference number: P06-093ENTCRM Enterprise CRM
Short description:

Limerick City and County Council, Kildare County Council, and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been running their operations on their respective instances of a common SugarCRM CE platform for approximately 6 years. The 3 local authorities are now at a point where they would like to upgrade their CRM platforms to an enterprise-standard CRM product for better compliance with data protection legislation and the GDPR. This Request for Tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City and County Council, Kildare County Council and Meath County Council. Please refer to the attached RFT document for detailed information.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: License management software package 📦
Additional CPV: License management software development services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local authority
Awarding authority name: Limerick City and County Council
Postal address: Merchant's Quay, Co. Limerick
Postal town: Limerick
Contact
Internet address: http://www.limerick.ie 🌏
E-mail: rob.odriscoll@limerick.ie 📧
Phone: +353 61496362 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=149521&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=149521&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2019-07-22 📅
Submission deadline: 2019-08-21 📅
Publication date: 2019-07-25 📅
Identifiers
Notice number: 2019/S 142-349714
OJ-S issue: 142

Object
Scope of the procurement
Short description:

The 3 local authorities are now at a point where they would like to upgrade their CRM platforms to an enterprise-standard CRM product for better compliance with data protection legislation and the GDPR.

This Request for Tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City and County Council, Kildare County Council and Meath County Council. Please refer to the attached RFT document for detailed information.

Estimated total value: 3 000 000 EUR 💰
Short description:

This platform has been extensively customised from the basic SugarCRM Community Edition platform that we started with in 2013. Across the 3 local authorities mentioned, it now provides advanced case management functionality, service catalog capabilities, mapping features, supports multiple internal business processes as well as online services offered within both customer and councillor portals on our respective websites, has a mobile app for offsite interactions with the CRM, has been integrated with other internal council systems, and contains many custom modules that have been developed to handle inspections, enforcements, permits, grants, fines, payments, prosecutions, legislation, representatives and management of assets, to name just a few. It is also the tool that the work of the customer services department in each local authority is based upon, so is critical to the daily operation of each authority.

Estimated value excluding VAT: 3 000 000 EUR 💰
Duration: 36 months
Description of renewals: 4 optional 12-month renewals.
Description of options:

Procurement document invites tenderers to give information on additional services they offer that may be of interest to the Contracting Authority, but it is stated clearly that these will not form part of the evaluation.

Place of performance
Main site or place of performance: City Hall, Merchant's Quay, Limerick.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2019-11-18 📅
Tender opening date: 2019-08-21 📅
Tender opening time: 17:00

Contracting authority
Identity
National registration number: 3267368TH
Contact
Contact point: Rob O'Driscoll
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/103432 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=149521&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: Limerick City and County Council
Postal town: Limerick
Country: Ireland 🇮🇪
Source: OJS 2019/S 142-349714 (2019-07-22)

Contract award notice (2019-11-26)
Object
Scope of the procurement
Short description:

Limerick City and County Council, Kildare County Council and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been running their operations on their respective instances of a common SugarCRM CE platform for approximately 6 years. The 3 local authorities are now at a point where they would like to upgrade their CRM platforms to an enterprise-standard CRM product for better compliance with data protection legislation and the GDPR. This request for tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City and County Council, Kildare County Council and Meath County Council. Please refer to the attached RFT document for detailed information.

Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2019-11-26 📅
Publication date: 2019-11-29 📅
Identifiers
Notice number: 2019/S 231-566941
Refers to notice: 2019/S 142-349714
OJ-S issue: 231

Object
Scope of the procurement
Short description:

This request for tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City and County Council, Kildare County Council and Meath County Council. Please refer to the attached RFT document for detailed information.

This platform has been extensively customised from the basic SugarCRM Community Edition platform that we started with in 2013. Across the 3 local authorities mentioned, it now provides advanced case management functionality, service catalog capabilities, mapping features, supports multiple internal business processes as well as online services offered within both customer and councillor portals on our respective websites, has a mobile app for offsite interactions with the CRM, has been integrated with other internal council systems and contains many custom modules that have been developed to handle inspections, enforcements, permits, grants, fines, payments, prosecutions, legislation, representatives and management of assets, to name just a few. It is also the tool that the work of the customer services department in each local authority is based upon, so is critical to the daily operation of each authority.

Description of options:

Procurement document invites tenderers to give information on additional services they offer that may be of interest to the contracting authority, but it is stated clearly that these will not form part of the evaluation.

Procedure
Award criteria
Quality criterion (name): Technical
Quality criterion (weighting): 60
Quality criterion (name): Project and contract management
Quality criterion (weighting): 20
Quality criterion (name): Relevant experience
Cost criterion (name): Overall cost
Cost criterion (weighting): 20
Source: OJS 2019/S 231-566941 (2019-11-26)

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