Single Party Framework for the provision of an Enterprise CRM solution for Limerick City and County Council, Kildare County Council, and Meath County Council
Limerick City and County Council, Kildare County Council, and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been running their operations on their respective instances of a common SugarCRM CE platform for approximately 6 years.
The 3 local authorities are now at a point where they would like to upgrade their CRM platforms to an enterprise-standard CRM product for better compliance with data protection legislation and the GDPR.
This Request for Tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City and County Council, Kildare County Council and Meath County Council. Please refer to the attached RFT document for detailed information.
Deadline
The time limit for receipt of tenders was 2019-08-21.
The procurement was published on 2019-07-22.
Object Scope of the procurement
Title:
“Single Party Framework for the provision of an Enterprise CRM solution for Limerick City and County Council, Kildare County Council, and Meath County...”
Title
Single Party Framework for the provision of an Enterprise CRM solution for Limerick City and County Council, Kildare County Council, and Meath County Council
P06-093ENTCRM Enterprise CRM
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Products/services: License management software package📦
Short description:
“Limerick City and County Council, Kildare County Council, and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have...”
Short description
Limerick City and County Council, Kildare County Council, and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been running their operations on their respective instances of a common SugarCRM CE platform for approximately 6 years.
The 3 local authorities are now at a point where they would like to upgrade their CRM platforms to an enterprise-standard CRM product for better compliance with data protection legislation and the GDPR.
This Request for Tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City and County Council, Kildare County Council and Meath County Council. Please refer to the attached RFT document for detailed information.
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Estimated value excluding VAT: EUR 3 000 000 💰
1️⃣
Additional products/services: License management software development services📦
Place of performance: Éire/Ireland🏙️
Main site or place of performance: City Hall, Merchant's Quay, Limerick.
Description of the procurement:
“Limerick City and County Council, Kildare County Council, and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have...”
Description of the procurement
Limerick City and County Council, Kildare County Council, and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been running their operations on their respective instances of a common SugarCRM CE platform for approximately 6 years.
This platform has been extensively customised from the basic SugarCRM Community Edition platform that we started with in 2013. Across the 3 local authorities mentioned, it now provides advanced case management functionality, service catalog capabilities, mapping features, supports multiple internal business processes as well as online services offered within both customer and councillor portals on our respective websites, has a mobile app for offsite interactions with the CRM, has been integrated with other internal council systems, and contains many custom modules that have been developed to handle inspections, enforcements, permits, grants, fines, payments, prosecutions, legislation, representatives and management of assets, to name just a few. It is also the tool that the work of the customer services department in each local authority is based upon, so is critical to the daily operation of each authority.
The 3 local authorities are now at a point where they would like to upgrade their CRM platforms to an enterprise-standard CRM product for better compliance with data protection legislation and the GDPR.
This Request for Tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City and County Council, Kildare County Council and Meath County Council. Please refer to the attached RFT document for detailed information.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 3 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: 4 optional 12-month renewals.
Information about options
Options ✅
Description of options:
“Procurement document invites tenderers to give information on additional services they offer that may be of interest to the Contracting Authority, but it is...”
Description of options
Procurement document invites tenderers to give information on additional services they offer that may be of interest to the Contracting Authority, but it is stated clearly that these will not form part of the evaluation.
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-08-21
17:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2019-11-18 📅
Conditions for opening of tenders: 2019-08-21
17:00 📅
Complementary information Review body
Name: Limerick City and County Council
Postal town: Limerick
Country: Ireland 🇮🇪
Source: OJS 2019/S 142-349714 (2019-07-22)
Contract award notice (2019-11-26) Object Scope of the procurement
Title:
“Single Party Framework for the Provision of an Enterprise CRM Solution for Limerick City and County Council, Kildare County Council and Meath County...”
Title
Single Party Framework for the Provision of an Enterprise CRM Solution for Limerick City and County Council, Kildare County Council and Meath County Council
P06-093ENTCRM Enterprise CRM
Show more
Short description:
“Limerick City and County Council, Kildare County Council and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been...”
Short description
Limerick City and County Council, Kildare County Council and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been running their operations on their respective instances of a common SugarCRM CE platform for approximately 6 years.
The 3 local authorities are now at a point where they would like to upgrade their CRM platforms to an enterprise-standard CRM product for better compliance with data protection legislation and the GDPR.
This request for tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City and County Council, Kildare County Council and Meath County Council. Please refer to the attached RFT document for detailed information.
Show more Description
Description of the procurement:
“Limerick City and County Council, Kildare County Council and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been...”
Description of the procurement
Limerick City and County Council, Kildare County Council and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been running their operations on their respective instances of a common SugarCRM CE platform for approximately 6 years.
This platform has been extensively customised from the basic SugarCRM Community Edition platform that we started with in 2013. Across the 3 local authorities mentioned, it now provides advanced case management functionality, service catalog capabilities, mapping features, supports multiple internal business processes as well as online services offered within both customer and councillor portals on our respective websites, has a mobile app for offsite interactions with the CRM, has been integrated with other internal council systems and contains many custom modules that have been developed to handle inspections, enforcements, permits, grants, fines, payments, prosecutions, legislation, representatives and management of assets, to name just a few. It is also the tool that the work of the customer services department in each local authority is based upon, so is critical to the daily operation of each authority.
The 3 local authorities are now at a point where they would like to upgrade their CRM platforms to an enterprise-standard CRM product for better compliance with data protection legislation and the GDPR.
This request for tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City and County Council, Kildare County Council and Meath County Council. Please refer to the attached RFT document for detailed information.
Show more Award criteria
Quality criterion (name): Technical
Quality criterion (weighting): 60
Quality criterion (name): Project and contract management
Quality criterion (weighting): 20
Quality criterion (name): Relevant experience
Cost criterion (name): Overall cost
Cost criterion (weighting): 20
Information about options
Description of options:
“Procurement document invites tenderers to give information on additional services they offer that may be of interest to the contracting authority, but it is...”
Description of options
Procurement document invites tenderers to give information on additional services they offer that may be of interest to the contracting authority, but it is stated clearly that these will not form part of the evaluation.
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2019/S 142-349714
Award of contract
1️⃣
Contract Number: 1
Title:
“Single Party Framework for the Provision of an Enterprise CRM Solution for Limerick City and County Council, Kildare County Council and Meath County Council” Information on non-award
Other reasons (discontinuation of procedure)
Source: OJS 2019/S 231-566941 (2019-11-26)