Market Operations Out of Hours Support Desk

EirGrid plc

Due to the requirements of I-SEM as well as existing service desk requirements, a market operations out of hours support desk is required. The out of hour’s service desk main function is to ensure the Limited Communication Failure (LCF) procedure is being followed. An LCF impacts participant’s (customers in the market) ability to submit offer data before gate closure.
EirGrid intends to establish a single supplier framework. The framework agreement period will be for an initial duration of three (3) years with the option to extend annually for up to an additional five (5) years, subject always to the satisfactory performance of the supplier.

Deadline

The time limit for receipt of tenders was 2020-01-09. The procurement was published on 2019-12-04.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Accenture Ltd

Who?

• EirGrid plc

What?

• Software programming and consultancy services › Systems and technical consultancy services

Where?

• Eastern and Midland › Dublin
• Northern Ireland › Belfast

Procurement history

Date	Document
2019-12-04	Contract notice
2020-09-09	Contract award notice

Contract notice (2019-12-04)
Object
Scope of the procurement
Title: Systems and technical consultancy services
Reference number: ENQEIR689
Short description:

Due to the requirements of I-SEM as well as existing service desk requirements, a market operations out of hours support desk is required. The out of hour’s service desk main function is to ensure the Limited Communication Failure (LCF) procedure is being followed. An LCF impacts participant’s (customers in the market) ability to submit offer data before gate closure. EirGrid intends to establish a single supplier framework. The framework agreement period will be for an initial duration of three (3) years with the option to extend annually for up to an additional five (5) years, subject always to the satisfactory performance of the supplier.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Systems and technical consultancy services 📦
Additional CPV: Systems and technical consultancy services 📦
Place of performance
NUTS region: Belfast 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: EirGrid plc
Postal address: Block 2 — The Oval, 160 Shelbourne Road, Ballsbridge
Postal town: Dublin 4
Contact
Internet address: http://www.eirgrid.com 🌏
E-mail: paul.valentine@eirgrid.com 📧
Phone: +353 12370200 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=155992&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=155992&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2019-12-04 📅
Submission deadline: 2020-01-09 📅
Publication date: 2019-12-09 📅
Identifiers
Notice number: 2019/S 237-582402
OJ-S issue: 237
Additional information

1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties; 2) This is the sole call for competition for this service; 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers; 4) Contract award will be subject to the approval of the competent authorities; 5) It will be a condition of award that candidates are tax compliant and are in a position to produce a valid tax clearance certificate or eTax Clearance from the revenue commissioners when requested; 6) If for any reason it is not possible to award the contract 1 or more of the tenderers invited following the conclusion of this competitive process, the contracting authority reserves the right to award the contract to the next ranked tenderer as appropriate; 7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or any contract awarded; 8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended; 9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.

Additional information

1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;

2) This is the sole call for competition for this service;

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;

4) Contract award will be subject to the approval of the competent authorities;

5) It will be a condition of award that candidates are tax compliant and are in a position to produce a valid tax clearance certificate or eTax Clearance from the revenue commissioners when requested;

6) If for any reason it is not possible to award the contract 1 or more of the tenderers invited following the conclusion of this competitive process, the contracting authority reserves the right to award the contract to the next ranked tenderer as appropriate;

7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or any contract awarded;

8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended;

9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.

Object
Scope of the procurement
Short description:

EirGrid intends to establish a single supplier framework. The framework agreement period will be for an initial duration of three (3) years with the option to extend annually for up to an additional five (5) years, subject always to the satisfactory performance of the supplier.

Estimated total value: 3 500 000 EUR 💰
Short description:

EirGrid Group has implemented the Integrated Single Electricity Market (I-SEM) in October 2018, which is an all island wholesale electricity market. Due to the requirements of I-SEM as well as existing service desk requirements, a market operations out of hours support desk is required. The out of hour’s service desk main function is to ensure the Limited Communication Failure (LCF) procedure is being followed. An LCF impacts participant’s (customers in the market) ability to submit offer data before gate closure. Offer Data refers to Physical Notifications (PNs), Commercial Offer Data (COD) and/or Technical Offer Data (TOD) as appropriate. Participants can update their PNs, COD and TOD up to Gate Closure of the Imbalance Settlement Period. Gate closure is the time after which particular data transactions may no longer be submitted and accepted.

In instances where, 1 or more parties, experience an LCF which impacts the submission of Offer Data for the next scheduled gate closure, they must immediately notify the market operator via the designated communication channels. Upon receipt of an LCF notification the market operator will have a responsibility to assess the validity of the LCF notification and use reasonable efforts to submit Offer Data to the Balancing Market Interface before the next scheduled Gate Closure.

Estimated value excluding VAT: 3 500 000 EUR 💰
Duration: 36 months
Description of options:

The initial contract period envisaged is 3 years with the possibility to extend annually up to a further 5 years, subject always to the satisfactory performance of the supplier.

The estimated spend of 3 500 000 EUR is taking into account the full duration of the contract including the possible extensions.

Place of performance
Main site or place of performance: Dublin, Belfast.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: