Market Operations Out of Hours Support Desk

EirGrid plc

Due to the requirements of I-SEM as well as existing service desk requirements, a market operations out of hours support desk is required. The out of hour’s service desk main function is to ensure the Limited Communication Failure (LCF) procedure is being followed. An LCF impacts participant’s (customers in the market) ability to submit offer data before gate closure.
EirGrid intends to establish a single supplier framework. The framework agreement period will be for an initial duration of three (3) years with the option to extend annually for up to an additional five (5) years, subject always to the satisfactory performance of the supplier.

Deadline
The time limit for receipt of tenders was 2020-01-09. The procurement was published on 2019-12-04.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2019-12-04 Contract notice
2020-09-09 Contract award notice
Contract notice (2019-12-04)
Contracting authority
Name and addresses
Name: EirGrid plc
National registration number: N/a
Postal address: Block 2 — The Oval, 160 Shelbourne Road, Ballsbridge
Postal town: Dublin 4
Country: Ireland 🇮🇪
Contact person: Paul Valentine
Phone: +353 12370200 📞
E-mail: paul.valentine@eirgrid.com 📧
Region: Éire/Ireland 🏙️
URL: http://www.eirgrid.com 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/219 🌏
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=155992&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=155992&B=ETENDERS_SIMPLE 🌏

Object
Scope of the procurement
Title: Market Operations Out of Hours Support Desk ENQEIR689
Products/services: Systems and technical consultancy services 📦
Short description:
“Due to the requirements of I-SEM as well as existing service desk requirements, a market operations out of hours support desk is required. The out of hour’s...”    Show more
Estimated value excluding VAT: EUR 3 500 000 💰

1️⃣
Additional products/services: Systems and technical consultancy services 📦
Place of performance: Belfast 🏙️
Place of performance: Dublin 🏙️
Main site or place of performance: Dublin, Belfast.
Description of the procurement:
“EirGrid Group has implemented the Integrated Single Electricity Market (I-SEM) in October 2018, which is an all island wholesale electricity market. Due to...”    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 3 500 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Information about the limits on the number of candidates to be invited
Maximum number: 5
Objective criteria for choosing the limited number of candidates:
“Please see information memorandum and pre-qualification questionnaire attached to this notice.”
Information about options
Options
Description of options:
“The initial contract period envisaged is 3 years with the possibility to extend annually up to a further 5 years, subject always to the satisfactory...”    Show more

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions:
“Please see information memorandum and pre-qualification questionnaire attached to this notice.”
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions for participation
List and brief description of rules and criteria:
“Please see information memorandum and pre-qualification questionnaire attached to this notice.”
Deposits and guarantees required:
“Please see information memorandum and pre-qualification questionnaire attached to this notice.”
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
“Please see information memorandum and pre-qualification questionnaire attached to this notice.”
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
“Please see information memorandum and pre-qualification questionnaire attached to this notice.”
Conditions related to the contract
Contract performance conditions:
“Please see information memorandum and pre-qualification questionnaire attached to this notice.”

Procedure
Type of procedure
Negotiated procedure with prior call for competition
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-01-09 12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12

Complementary information
Additional information

“1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for...”    Show more
Review body
Name: The High Court
Postal address: Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
URL: http://www.courts.ie 🌏
Review procedure
Precise information on deadline(s) for review procedures:
“The contracting authority will not conclude this contract to which a standstill period applies in accordance with Council Directive 2014/25/EU, until after...”    Show more
Service from which information about the review procedure may be obtained
Name: Central office of the High Courts (Appeal Section)
Postal address: Ground Floor, East Wing, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
URL: http://www.courts.ie 🌏
Source: OJS 2019/S 237-582402 (2019-12-04)
Contract award notice (2020-09-09)
Object
Scope of the procurement
Short description:
“This tender process is complete. Due to the requirements of I-SEM as well as existing service desk requirements, a market operations out of hours support...”    Show more
Total value of the procurement (excluding VAT): EUR 3 500 000 💰
Description
Description of the procurement:
“EirGrid Group has implemented the Integrated Single Electricity Market (I-SEM) in October 2018, which is an all island wholesale electricity market. Due to...”    Show more
Award criteria
Quality criterion (name): Resources
Quality criterion (weighting): 10
Quality criterion (name): Approach and methodology
Quality criterion (weighting): 50
Quality criterion (name): Transition
Price (weighting): 30
Information about options
Description of options:
“The initial contract period envisaged is 3 years with the possibility to extend annually up to a further 5 years, subject always to the satisfactory...”    Show more

Procedure
Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2019/S 237-582402

Award of contract

1️⃣
Contract Number: 1
Title: Market Operations Out of Hours Support Desk
Date of conclusion of the contract: 2020-09-07 📅
Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
Name and address of the contractor
Name: Accenture Ltd
National registration number: EI6360745Q
Postal address: 1 Grand Canal Square, Grand Canal Harbour
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 872039093 📞
E-mail: derek.kearney@accenture.com 📧
Region: Dublin 🏙️
URL: http://www.accenture.com 🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 3 500 000 💰

Complementary information
Review body
Postal town: Dublin 7
Review procedure
Precise information on deadline(s) for review procedures:
“The contracting authority will not conclude this contract to which a standstill period applies in accordance with Council Directive 2014/25/EU, until after...”    Show more
Service from which information about the review procedure may be obtained
Postal town: Dublin 7
Source: OJS 2020/S 178-430916 (2020-09-09)