Horse Racing Ireland and subsidiaries wishes to engage a suitably qualified service provider to provide installation and configuration services for a CRM System and follow up consultancy services.
From a commercial and marketing perspective the critical objectives for HRI are to increase the profile of Irish racing; enhance the experience of going racing in Ireland and ultimately growing attendances at racing. In order to do that a better understanding of the current and potential audience is required. This will in part be achieved by a fully functioning CRM system and capitalising on insights gleaned from such a system.
Requirement overview as follows:
— installation of CRM system,
— configuration of system to HRI requirements,
— user training,
— future proofing — support with new releases and updates,
— ongoing consultancy services to provide insights from data captured within the CRM system.
Please consult the PQQ document for a further background to our requirements.
Deadline
The time limit for receipt of tenders was 2019-04-25.
The procurement was published on 2019-03-26.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Implementation and Configuration of a CRM System and Follow Up Consultancy Services to Horse Racing Ireland and Subsidiaries
HRIMAR19FD/1”
Products/services: Customer Relation Management software development services📦
Short description:
“Horse Racing Ireland and subsidiaries wishes to engage a suitably qualified service provider to provide installation and configuration services for a CRM...”
Short description
Horse Racing Ireland and subsidiaries wishes to engage a suitably qualified service provider to provide installation and configuration services for a CRM System and follow up consultancy services.
From a commercial and marketing perspective the critical objectives for HRI are to increase the profile of Irish racing; enhance the experience of going racing in Ireland and ultimately growing attendances at racing. In order to do that a better understanding of the current and potential audience is required. This will in part be achieved by a fully functioning CRM system and capitalising on insights gleaned from such a system.
Requirement overview as follows:
— installation of CRM system,
— configuration of system to HRI requirements,
— user training,
— future proofing — support with new releases and updates,
— ongoing consultancy services to provide insights from data captured within the CRM system.
Please consult the PQQ document for a further background to our requirements.
Show more
Estimated value excluding VAT: EUR 500 000 💰
Horse Racing Ireland and subsidiaries wishes to engage a suitably qualified service provider to provide installation and configuration services for a CRM System and follow up consultancy services.
From a commercial and marketing perspective the critical objectives for HRI are to increase the profile of Irish racing; enhance the experience of going racing in Ireland and ultimately growing attendances at racing. In order to do that a better understanding of the current and potential audience is required. This will in part be achieved by a fully functioning CRM system and capitalising on insights gleaned from such a system.
Requirement overview as follows:
— installation of CRM system,
— configuration of system to HRI requirements,
— user training,
— future proofing — support with new releases and updates,
— ongoing consultancy services to provide insights from data captured within the CRM system.
Please consult the PQQ document for a further background to our requirements.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 500 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“Initial contract will be for the purchase, installation and configuration of a CRM system.
Initial maintenance and consultancy contract awarded for...”
Description of renewals
Initial contract will be for the purchase, installation and configuration of a CRM system.
Initial maintenance and consultancy contract awarded for approximately 3 years.
Following expiry of this period, It is envisioned that any and all extensions awarded will be for a period of at least 1 year.
The maximum potential duration of the contract is ten (10) years.
Show more Information about the limits on the number of candidates to be invited
Envisaged minimum number: 5
Maximum number: 8
Information about variants
Variants will be accepted ✅
Procedure Type of procedure
Restricted procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-04-25
17:00 📅
Estimated date of dispatch of invitations to tender or to participate to selected candidates: 2019-05-30 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Additional information
“1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for...”
1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The Contracting Authority will not accept responsibility for information relayed (or not relayed) via third parties;
2) This is the sole call for competition for this service;
3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by tenderers;
4) Establishment of the contract will be subject to the approval of the competent authorities;
5) It will be a condition of establishment that candidates and all subcontractors are fully tax compliant as part of their application for participation in the competition;
6) If for any reason it is not possible for the successful tenderer to deliver the contract following the conclusion of this competitive process, the Contracting Authority reserves the right to invite the next highest scoring tenderer to join the contract as appropriate. This shall be without prejudice to the right of the Contracting Authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;
7) At its absolute discretion, the Contracting Authority may elect to terminate this procurement process or the contract any time;
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source,process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words “or equivalent” will always be appended;
9) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of tender submissions with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed submissions in order to avoid the risk of elimination from the competition.
Show more Review body
Name: The High Court
Postal address: Four Court, Inns Quay
Postal town: Four Court, Inns Quay
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie📧
URL: www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“Statutory Instrument No 130 of 2010 (the Irish Remedies Regulations) provides that review procedures are available in the High Court to a person who has or...”
Precise information on deadline(s) for review procedures
Statutory Instrument No 130 of 2010 (the Irish Remedies Regulations) provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the Framework Agreement (including the reviewable public contract) and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that Framework Agreement and reviewable public contract.
Show more
Source: OJS 2019/S 063-146087 (2019-03-26)
Contract award notice (2019-12-23) Contracting authority Name and addresses
Postal address: Ballymany, Co. Kildare
Postal town: The Curragh
Information about joint procurement
The contract is awarded by a central purchasing body
Object Scope of the procurement
Total value of the procurement (excluding VAT): EUR 593 000 💰
Description
Description of the procurement:
“Horse Racing Ireland and subsidiaries wishes to engage a suitably qualified service provider to provide installation and configuration services for a CRM...”
Description of the procurement
Horse Racing Ireland and subsidiaries wishes to engage a suitably qualified service provider to provide installation and configuration services for a CRM system and follow up consultancy services.
From a commercial and marketing perspective the critical objectives for HRI are to increase the profile of Irish racing; enhance the experience of going racing in Ireland and ultimately growing attendances at racing. In order to do that a better understanding of the current and potential audience is required. This will in part be achieved by a fully functioning CRM system and capitalising on insights gleaned from such a system.
Requirement overview as follows:
— installation of CRM system,
— configuration of system to HRI requirements,
— user training,
— future proofing — support with new releases and updates,
— ongoing consultancy services to provide insights from data captured within the CRM system.
Please consult the PQQ document for a further background to our requirements.
Show more Award criteria
Quality criterion (name): Proposed solution for CRM
Quality criterion (weighting): 2000
Quality criterion (name): Proposed solution for follow up consultancy
Quality criterion (name): Contract management and proposed team
Quality criterion (weighting): 1500
Quality criterion (name): Innovation/value add
Quality criterion (weighting): 1000
Cost criterion (name): Ultimate cost
Cost criterion (weighting): 3500
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2019/S 063-146087
Award of contract
1️⃣
Contract Number: 1
Title:
“Implementation and Configuration of a CRM System and Follow Up Consultancy Services to Horse Racing Ireland and Subsidiaries”
Date of conclusion of the contract: 2019-12-17 📅
Information about tenders
Number of tenders received: 8
Number of tenders received from SMEs: 5
Number of tenders received from tenderers from other EU Member States: 4
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 8
Name and address of the contractor
Name: Two Circles Ltd
Postal town: London
Country: United Kingdom 🇬🇧
Region: London 🏙️
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 593 000 💰
Complementary information Additional information
“1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;
2) This is the sole call for competition for this service;
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by tenderers;
4) Establishment of the contract will be subject to the approval of the competent authorities;
5) It will be a condition of establishment that candidates and all sub-contractors are fully tax compliant as part of their application for participation in the competition;
6) If for any reason it is not possible for the successful tenderer to deliver the contract following the conclusion of this competitive process, the contracting authority reserves the right to invite the next highest scoring tenderer to join the contract as appropriate. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;
7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or the contract any time;
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source,process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended;
9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender submissions with missing or incomplete information. Therefore, tenderers are advised to ensure that they return Fully completed submissions in order to avoid the risk of elimination from the competition.
Show more Review procedure
Precise information on deadline(s) for review procedures:
“Statutory Instrument No 130 of 2010 (the Irish Remedies Regulations) provides that review procedures are available in the High Court to a person who has or...”
Precise information on deadline(s) for review procedures
Statutory Instrument No 130 of 2010 (the Irish Remedies Regulations) provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement(including the reviewable public contract) and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement and reviewable public contract
Show more
Source: OJS 2019/S 249-618874 (2019-12-23)