The purpose of the Pre-Qualification Questionnaire (PQQ) is to invite qualification applications from interested parties for the provision of a Customer Relationship Management System (CRM) together with support and maintenance. The PQQ attached provides a detailed description of the scope of requirements for the CRM and support and maintenance we wish to procure. It also provides information about the selection procedure being used to qualify candidates.
The Framework Agreement period will be for an initial duration of 4 years with the option to extend annually for up to an additional 4 years, subject always to the satisfactory performance of the supplier. EirGrid envisages this project being a solution which will evolve over time and therefore intends awarding a contract with a potential maximum relationship of 20 years including options for renewal at various stages over the life of the arrangement.
Deadline
The time limit for receipt of tenders was 2019-05-14.
The procurement was published on 2019-04-09.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Customer Relationship Management System (CRM) with Support and Maintenance
ENQEIR667”
Products/services: Customer Relation Management software package📦
Short description:
“The purpose of the Pre-Qualification Questionnaire (PQQ) is to invite qualification applications from interested parties for the provision of a Customer...”
Short description
The purpose of the Pre-Qualification Questionnaire (PQQ) is to invite qualification applications from interested parties for the provision of a Customer Relationship Management System (CRM) together with support and maintenance. The PQQ attached provides a detailed description of the scope of requirements for the CRM and support and maintenance we wish to procure. It also provides information about the selection procedure being used to qualify candidates.
The Framework Agreement period will be for an initial duration of 4 years with the option to extend annually for up to an additional 4 years, subject always to the satisfactory performance of the supplier. EirGrid envisages this project being a solution which will evolve over time and therefore intends awarding a contract with a potential maximum relationship of 20 years including options for renewal at various stages over the life of the arrangement.
Show more
Estimated value excluding VAT: EUR 3 200 000 💰
1️⃣
Additional products/services: Software support services📦
Additional products/services: Software implementation services📦
Additional products/services: Software consultancy services📦
Place of performance: Éire/Ireland🏙️
Main site or place of performance: Ireland and NORTHERN IRELAND
Description of the procurement:
“The scope of requirements is expected to include, but is not limited to the supply of a customer relationship management system and support and maintenance...”
Description of the procurement
The scope of requirements is expected to include, but is not limited to the supply of a customer relationship management system and support and maintenance for the Eirgrid Group.
This is expected to include, but is not limited to the following:
— provision and implementation of a Cloud Based Enterprise CRM Product,
— EirGrid requires an inclusive support agreement for CRM that in addition to standard system/application support recognises the need for user application support. This will include, but not be limited to, the following related services:
—— access to an online customer support portal to log incidents and requests
—— remote and, when requested, on-site support
—— core support hours: 9:00 a.m. to 5:00 p.m. Monday to Friday.
— licensing: successful tenderer will be expected to manage CRM licence allocation/removal to ensure optimal use/lowest cost of ownership for EirGrid,
— training to EirGrid staff 16 hours per month,
— reporting on support performance based on SLA agreed at Contract signing,
— face to face meetings,
— support and advice on system infrastructure for production, pre-production and test environments, etc.
Day rate consultancy Services relating to:
— delivery of future phases of CRM using day rates agreed in framework/contract,
— advice and guidance in relation to the future Roadmap for the CRM System,
— product upgrades,
— change requests,
— project specific training.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 3 200 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
““Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice.”” Information about options
Options ✅
Description of options:
“The initial contract period envisaged is 4 years with the possibility to extend annually up to a further 4 years, subject always to the satisfactory...”
Description of options
The initial contract period envisaged is 4 years with the possibility to extend annually up to a further 4 years, subject always to the satisfactory performance of the supplier.
The estimated spend of 3 200 000 EUR is taking into account the full duration of the contract including the possible extensions.
Under Article 50.F as set out in Council Directive 2014/25/EU as transposed into Irish law by the European Union Award of Contracts by Utility Undertakings) Regulations 2016 (S.I. 286 of 2016) (the “Regulations”) and given the complexity of EirGrid system set-up, the software installed may become embedded into EirGrid systems architecture. This may lead to future contracts for continuous support. Therefore EirGrid may award future contracts for continuous support up to the maximum allowed 20 years, subject always to the satisfactory performance of the supplier.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice.” Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions for participation
List and brief description of rules and criteria:
“Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice.”
Deposits and guarantees required:
“Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice.”
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
“Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice.”
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
“Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice.” Conditions related to the contract
Contract performance conditions:
“Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice.”
Procedure Type of procedure
Negotiated procedure with prior call for competition
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-05-14
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Languages in which tenders or requests to participate may be submitted: Irish 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Complementary information Additional information
“1) Interested parties must register their interest on the eTenders website ww.etenders.gov.ie) in order to be included on the mailing list for...”
1) Interested parties must register their interest on the eTenders website ww.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The Contracting Authority will not accept responsibility for information relayed (or not relayed) via third parties;
2) This is the sole call for competition for this service;
3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;
4) Contract award will be subject to the approval of the competent authorities;
5) It will be a condition of award that candidates are tax compliant and are in a position to produce a valid tax clearance certificate or eTax clearance from the revenue commissioners when requested;
6) If for any reason it is not possible to award the contract one or more of the tenderers invited following the conclusion of this competitive process, the Contracting Authority reserves the right to award the contract to the next ranked tenderer as appropriate;
7) At its absolute discretion, the Contracting Authority may elect to terminate this procurement process or any contract awarded;
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words “or equivalent” will always be appended;
9) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.
Show more Review body
Name: The High Court
Postal address: Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
URL: http://www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“The Contracting Authority will not conclude this contract to which a standstill period applies in accordance with Council Directive 2014/25/EU, until after...”
Precise information on deadline(s) for review procedures
The Contracting Authority will not conclude this contract to which a standstill period applies in accordance with Council Directive 2014/25/EU, until after the expiry of the standstill period which commences on the day following the date of notification on concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the reviewable public contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation in this contract.
Show more Service from which information about the review procedure may be obtained
Name: Central Office of the High Courts
Postal address: Ground Floor, East Winng, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
URL: http://www.courts.ie🌏
Source: OJS 2019/S 073-174046 (2019-04-09)
Additional information (2019-04-24) Object Scope of the procurement
Short description:
“The purpose of the Pre-Qualification Questionnaire (PQQ) is to invite qualification applications from interested parties for the provision of a Customer...”
Short description
The purpose of the Pre-Qualification Questionnaire (PQQ) is to invite qualification applications from interested parties for the provision of a Customer Relationship Management system (CRM) together with support and maintenance. The PQQ attached provides a detailed description of the scope of requirements for the CRM and support and maintenance we wish to procure. It also provides information about the selection procedure being used to qualify candidates.
The Framework Agreement period will be for an initial duration of 4 years with the option to extend annually for up to an additional 4 years, subject always to the satisfactory performance of the supplier. EirGrid envisages this project being a solution which will evolve over time and therefore intends awarding a contract with a potential maximum relationship of 20 years including options for renewal at various stages over the life of the arrangement.
Complementary information Original notice reference
Notice number in the OJ S: 2019/S 073-174046
Changes Text to be corrected in the original notice
Section number: IV.2.2)
Place of text to be modified: Time limit for receipt of tenders or requests to participate
Old value
Date: 2019-05-14 📅
Time: 12:00
New value
Date: 2019-05-15 📅
Time: 12:00
Other additional information
“PQQ document cover states that date for receipt of submissions is 15.5.2019 whilst in body of document this is stated as 14.5.2019. In view of the above the...”
PQQ document cover states that date for receipt of submissions is 15.5.2019 whilst in body of document this is stated as 14.5.2019. In view of the above the deadline for submissions is being changed to 15.5.2019.
Show more
Source: OJS 2019/S 083-198134 (2019-04-24)
Contract award notice (2021-02-26) Contracting authority Name and addresses
Postal address: Block 2 — The Oval, 160 Shelbourne Road, Dublin 4
Object Scope of the procurement
Products/services: Software implementation services📦
Short description:
“The purpose of the Pre-Qualification Questionnaire (PQQ) is to invite qualification applications from interested parties for the provision of a Customer...”
Short description
The purpose of the Pre-Qualification Questionnaire (PQQ) is to invite qualification applications from interested parties for the provision of a Customer Relationship Management System (CRM) together with Support and Maintenance. The PQQ attached provides a detailed description of the scope of requirements for the CRM and support and maintenance we wish to procure. It also provides information about the selection procedure being used to qualify candidates.
The framework agreement period will be for an initial duration of 4 years with the option to extend annually for up to an additional 4 years, subject always to the satisfactory performance of the supplier. EirGrid envisages this project being a solution which will evolve over time and therefore intends awarding a contract with a potential maximum relationship of 20 years including options for renewal at various stages over the life of the arrangement.
Show more
Total value of the procurement (excluding VAT): EUR 3 200 000 💰
Description
Additional products/services: Customer Relation Management software package📦
Main site or place of performance: IRELAND and NORTHERN Ireland.
Description of the procurement:
“The Scope of Requirements is expected to include, but is not limited to the supply of a Customer Relationship Management System and Support and Maintenance...”
Description of the procurement
The Scope of Requirements is expected to include, but is not limited to the supply of a Customer Relationship Management System and Support and Maintenance for the Eirgrid Group.
This is expected to include, but is not limited to the following:
• provision and implementation of a Cloud Based Enterprise CRM Product,
• EirGrid requires an inclusive support agreement for CRM that in addition to standard system/application support recognises the need for user application support. This will include, but not be limited to, the following related services:
— access to an online customer support portal to log incidents and requests,
— remote and, when requested, on-site support,
— core support hours: 9 a.m. to 5 p.m. Monday to Friday.
• licensing: successful tenderer will be expected to manage CRM licence allocation/removal to ensure optimal use/lowest cost of ownership for EirGrid,
• training to EirGrid staff 16 hours per month,
• reporting on support performance based on SLA agreed at contract signing,
• face to face meetings,
• support and advice on system Infrastructure for production, pre-production and test environments, etc.
Day Rate Consultancy Services relating to:
• delivery of future phases of CRM using day rates agreed in framework/contract,
• advice and guidance in relation to the future Roadmap for the CRM System,
• product upgrades,
• change requests,
• project specific training.
Show more Award criteria
Quality criterion (name): Approach and methodology
Quality criterion (weighting): 22 %
Quality criterion (name): Solution operation and use
Quality criterion (weighting): 8 %
Quality criterion (name): Compliance with technical requirements
Quality criterion (weighting): 20 %
Quality criterion (name): Resources
Price (weighting): 30 %
Information about options
Description of options:
“The initial contract period envisaged is four years with the possibility to extend annually up to a further four years, subject always to the satisfactory...”
Description of options
The initial contract period envisaged is four years with the possibility to extend annually up to a further four years, subject always to the satisfactory performance of the supplier.
The estimated spend of EUR 3 200 000 is taking into account the full duration of the contract including the possible extensions.
Under Article 50.F as set out in Council Directive 2014/25/EU as transposed into Irish law by the European Union Award of Contracts by Utility Undertakings) Regulations 2016 (S.I. 286 of 2016) (the ‘Regulations’) and given the complexity of EirGrid system set-up, the software installed may become embedded into EirGrid systems architecture. This may lead to future contracts for continuous support. Therefore EirGrid may award future contracts for continuous support up to the maximum allowed 20 years, subject always to the satisfactory performance of the supplier.
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2019/S 073-174046
Award of contract
1️⃣
Contract Number: 1
Title: Customer Relationship Management System (CRM) with Support and Maintenance
Date of conclusion of the contract: 2021-02-26 📅
Name and address of the contractor
Name: Storm Technology Ltd
National registration number: IE 8228144P
Postal address: Capel Building, Marys Abbey
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 15242310📞
E-mail: kflannery@storm.ie📧
Region: Éire/Ireland🏙️
URL: http://www.storm.ie🌏
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 3 200 000 💰
Total value of the contract/lot: EUR 3 200 000 💰
Complementary information Additional information
“1) Interested parties must register their interest on the eTenders website ww.etenders.gov.ie) in order to be included on the mailing list for...”
1) Interested parties must register their interest on the eTenders website ww.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;
2) This is the sole call for competition for this service;
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;
4) Contract award will be subject to the approval of the competent authorities;
5) It will be a condition of award that candidates are tax compliant and are in a position to produce a valid tax clearance certificate or eTax Clearance from the Revenue Commissioners when requested;
6) If for any reason it is not possible to award the contract one or more of the tenderers invited following the conclusion of this competitive process, the contracting authority reserves the right to award the contract to the next ranked tenderer as appropriate;
7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or any contract awarded;
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended;
9) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.
Show more Review body
Postal town: Dublin 7
Review procedure
Precise information on deadline(s) for review procedures:
“The contracting authority will not conclude this contract to which a standstill period applies in accordance with Council Directive 2014/25/EU, until after...”
Precise information on deadline(s) for review procedures
The contracting authority will not conclude this contract to which a standstill period applies in accordance with Council Directive 2014/25/EU, until after the expiry of the standstill period which commences on the day following the date of notification on concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the reviewable public contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation in this contract.
Show more Service from which information about the review procedure may be obtained
Postal town: Dublin 7
Source: OJS 2021/S 043-108842 (2021-02-26)