Support and maintenance services for the expenses@work system

Central Bank of Ireland

The Central Bank wishes to procure a support and maintenance services contract for the Expenses@Work system This system manages the entire travel process (travel requests, expense claims and related approvals) for the Central Bank, providing a single solution to cover the gathering, filtering, classifying and storage of data in addition to reporting.

Deadline

The time limit for receipt of tenders was 2018-08-28. The procurement was published on 2018-07-25.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2018-07-25 Contract notice
2019-07-09 Contract award notice
Contract notice (2018-07-25)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: 2018P030
Short description:
The Central Bank wishes to procure a support and maintenance services contract for the Expenses@Work system This system manages the entire travel process (travel requests, expense claims and related approvals) for the Central Bank, providing a single solution to cover the gathering, filtering, classifying and storage of data in addition to reporting.
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Notice metadata
Original language: English ๐Ÿ—ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Additional CPV: Travel management services ๐Ÿ“ฆ
Place of performance
NUTS region: ร‰ire/Ireland ๐Ÿ™๏ธ

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Awarding authority type: Body governed by public law
Awarding authority name: Central Bank of Ireland
Postal address: PO Box 559
Postal code: New Wapping Street
Postal town: Dublin 1
Contact
Internet address: http://www.centralbank.ie ๐ŸŒ
E-mail: elaine.byrne2@centralbank.ie ๐Ÿ“ง
Phone: +353 12246622 ๐Ÿ“ž
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=132876&B=ETENDERS_SIMPLE ๐ŸŒ
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=132876&B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Dates
Date dispatched: 2018-07-25 ๐Ÿ“…
Submission deadline: 2018-08-28 ๐Ÿ“…
Publication date: 2018-07-28 ๐Ÿ“…
Identifiers
Notice number: 2018/S 144-329685
OJ-S issue: 144

Object
Scope of the procurement
Estimated total value: 100 000 EUR ๐Ÿ’ฐ
Estimated value excluding VAT: 100 000 EUR ๐Ÿ’ฐ
Duration: 36 months
Description of renewals:
The Central Bank may extend the Term on the same terms and conditions for a period or periods of up to twelve (12) months to a maximum of twelve (12) months.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Tender validity period: 6 months
Tender opening date: 2018-08-28 ๐Ÿ“…
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Elaine Byrne
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/329 ๐ŸŒ
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=132876&B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Additional information
Estimated timing for further notices: 2022

Complementary information
Review body
Name: Central Bank of Ireland
Postal address: New Wapping Street, North Wall Quay
Postal town: Dublin 2
Postal code: D2
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 12246435 ๐Ÿ“ž
E-mail: elaine.byrne2@centralbank.ie ๐Ÿ“ง
Source: OJS 2018/S 144-329685 (2018-07-25)
Contract award notice (2019-07-09)
Object
Scope of the procurement
Short description:
The Central Bank wishes to procure a support and maintenance services contract for the Expenses@Work system. This system manages the entire travel process (travel requests, expense claims and related approvals) for the Central Bank, providing a single solution to cover the gathering, filtering, classifying and storage of data in addition to reporting.
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Total value of the procurement: 119 000 EUR ๐Ÿ’ฐ
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal address: PO Box 559, New Wapping Street

Reference
Dates
Date dispatched: 2019-07-09 ๐Ÿ“…
Publication date: 2019-07-12 ๐Ÿ“…
Identifiers
Notice number: 2019/S 133-327464
Refers to notice: 2018/S 144-329685
OJ-S issue: 133

Procedure
Award criteria
Quality criterion (name): Quality of methodology for delivery of service
Quality criterion (weighting): 30
Quality criterion (name): Quality of the reliable and continuous service
Quality criterion (weighting): 20
Quality criterion (name): Quality of Incident management
Quality criterion (weighting): 15
Quality criterion (name): Quality and balance of personnel proposed
Quality criterion (weighting): 10
Price (weighting): 25

Award of contract
Date of contract conclusion: 2018-12-18 ๐Ÿ“…
Name: Systems@Work Ltd
National registration number: 04756697
Postal address: 39 Agamemnon Road
Postal town: West Hampstead, London
Postal code: NW6 1EG
Country: United Kingdom ๐Ÿ‡ฌ๐Ÿ‡ง
Phone: +44 2030062269 ๐Ÿ“ž
E-mail: customer.services@systemsatwork.co.uk ๐Ÿ“ง
Country: London ๐Ÿ™๏ธ
Internet address: https://www.systemsatwork.co.uk/contact/ ๐ŸŒ
Total value of the procurement: 119 000 EUR ๐Ÿ’ฐ
Information about tenders
Number of tenders received: 1
Source: OJS 2019/S 133-327464 (2019-07-09)