IMTD use ServiceNow “Jakarta” as its ITSM tool. This system was upgraded from Helsinki to Jakarta in November 2017. The following sections are used to varied degrees within the organisation:
– incident management,
— change management,
— request fulfilment,
— problem management,
— asset management,
— CMDB and the ESS Portal has been activated.
The tool is customised (30 %) to allow for standard use (customer specific IT systems and services, customer specific Categories, Subcategories) and integrated with Third Party data centre providers. The Central Bank currently has approximately 1800 + active users and 185 fulfillers.
Deadline
The time limit for receipt of tenders was 2018-11-21.
The procurement was published on 2018-10-17.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Provision of ServiceNow Support
2018P002
Products/services: Software-related services📦
Short description:
“IMTD use ServiceNow “Jakarta” as its ITSM tool. This system was upgraded from Helsinki to Jakarta in November 2017. The following sections are used to...”
Short description
IMTD use ServiceNow “Jakarta” as its ITSM tool. This system was upgraded from Helsinki to Jakarta in November 2017. The following sections are used to varied degrees within the organisation:
– incident management,
— change management,
— request fulfilment,
— problem management,
— asset management,
— CMDB and the ESS Portal has been activated.
The tool is customised (30 %) to allow for standard use (customer specific IT systems and services, customer specific Categories, Subcategories) and integrated with Third Party data centre providers. The Central Bank currently has approximately 1800 + active users and 185 fulfillers.
Show more
Estimated value excluding VAT: EUR 250 000 💰
1️⃣
Additional products/services: Software support services📦
Additional products/services: Software development services📦
Additional products/services: Maintenance of information technology software📦
Place of performance: Éire/Ireland🏙️
Main site or place of performance: Dublin
Description of the procurement:
“The Central Bank of Ireland’s Information Management and Technology Division (IMTD) provides a help desk which acts as the first point of contact and tier 1...”
Description of the procurement
The Central Bank of Ireland’s Information Management and Technology Division (IMTD) provides a help desk which acts as the first point of contact and tier 1 technical support for service Now users in the Central Bank and provides on-site support from 07:00 – 19:30 Monday to Friday with an on-call service for out of hour’s incidents/ issues/faults/queries. Tenderers must provide support during the hours of 08:00 to 18:00 excluding Public Holidays in the Republic of Ireland (the “Covered Hours”).
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 250 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“Initial period of 36 months with extension periods of up to 12 months with a maximum of 2 such extensions.”
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2018-11-21
15:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Conditions for opening of tenders: 2018-11-21
15:00 📅
Complementary information Information about recurrence
This is a recurrent procurement ✅
Estimated timing for further notices to be published: September 2023
Review body
Name: The High Court of Ireland
Postal address: The Four Courts
Postal town: Dublin
Postal code: 1
Country: Ireland 🇮🇪
Phone: +353 18886000📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886125 📠
URL: http://www.courts.ie🌏
Source: OJS 2018/S 203-462561 (2018-10-17)
Contract award notice (2019-06-21) Contracting authority Name and addresses
Postal address: PO Box 559, New Wapping Street
Contact person: Michael Kavanagh
Phone: +353 12246409📞
E-mail: michael.kavanagh@centralbank.ie📧
Object Scope of the procurement
Short description:
“IMTD use Service Now ‘Jakarta’ as its ITSM tool. This system was upgraded from Helsinki to Jakarta in November 2017. The following sections are used to...”
Short description
IMTD use Service Now ‘Jakarta’ as its ITSM tool. This system was upgraded from Helsinki to Jakarta in November 2017. The following sections are used to varied degrees within the organisation – incident management, change management, request fulfilment, problem management, asset management, CMDB and the ESS Portal has been activated.
The tool is customised (30 %) to allow for standard use (customer specific IT systems and services, customer specific categories, sub-categories) and integrated with third party data centre providers. The Central Bank currently has approximately 1800+active users and 185 fulfillers.
Show more
Total value of the procurement (excluding VAT): EUR 228 000 💰
Description
Main site or place of performance: Dublin.
Description of the procurement:
“The Central Bank of Ireland’s Information Management and Technology Division (IMTD) provides a help desk which acts as the first point of contact and Tier 1...”
Description of the procurement
The Central Bank of Ireland’s Information Management and Technology Division (IMTD) provides a help desk which acts as the first point of contact and Tier 1 technical support for service now users in the Central Bank and provides on-site support from 7:00 – 19:30 Monday to Friday with an on-call service for out of hour’s incidents/issues/faults/queries. Tenderers must provide support during the hours of 8:00 to 18:00 excluding public holidays in the Republic of Ireland (the ‘Covered Hours’)
Show more Award criteria
Quality criterion (name): Quality of reporting portal
Quality criterion (weighting): 50
Quality criterion (name): Quality of indicative support/provision of a support help desk
Quality criterion (weighting): 200
Quality criterion (name): Quality of indicative resources
Quality criterion (name): Quality of service now interaction
Quality criterion (name): Quality of approach to system upgrades
Quality criterion (name): Quality of guidance and training
Quality criterion (name): Development/enhancements
Quality criterion (weighting): 100
Cost criterion (name): Cost
Cost criterion (weighting): 300
Procedure Administrative information
Previous publication concerning this procedure: 2018/S 203-462561
Award of contract
1️⃣
Contract Number: 1
Title: Provision of ServiceNow Support
Date of conclusion of the contract: 2019-06-18 📅
Information about tenders
Number of tenders received: 1
Number of tenders received by electronic means: 1
Name and address of the contractor
Name: Logicalis Ireland
National registration number: ie6570959j
Postal address: 62 Heather Road, Sandyford, Dublin 18
Postal town: Dublin
Postal code: Dublin
Country: Ireland 🇮🇪
Phone: +353 878387873📞
E-mail: davidohagan@ie.logicalis.com📧
Region: Éire/Ireland🏙️
URL: https://www.ie.logicalis.com/🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 250 000 💰
Total value of the contract/lot: EUR 228 000 💰
Information about subcontracting
The contract is likely to be subcontracted
Source: OJS 2019/S 120-294756 (2019-06-21)