Provision of Data Management System and Services

Tourism Ireland Limited

Tourism Ireland is seeking an enterprise identity and data management solution, enabling consistent data collection protocols across owned and operated digital properties, unification of data sets across digital and non-digital entities and seamless export of resulting audience segmentation to the wider AdTech and MarTech ecosystem in support of attribution, visualisation and campaign automation.
Please refer to Schedule 1 — Specification for detailed requirements.

Deadline

The time limit for receipt of tenders was 2018-11-08. The procurement was published on 2018-10-05.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Relay42 UK Ltd

Who?

• Tourism Ireland Limited

What?

• Database services › Data management services
• Database systems › Database-management system
• Database systems › Electronic data management (EDM)

Where?

• Éire/Ireland

Procurement history

Date	Document
2018-10-05	Contract notice
2019-04-30	Contract award notice

Contract notice (2018-10-05)
Object
Scope of the procurement
Title: Electronic data management (EDM)
Reference number: BG3/CEEM/2018
Short description:

Tourism Ireland is seeking an enterprise identity and data management solution, enabling consistent data collection protocols across owned and operated digital properties, unification of data sets across digital and non-digital entities and seamless export of resulting audience segmentation to the wider AdTech and MarTech ecosystem in support of attribution, visualisation and campaign automation. Please refer to Schedule 1 — Specification for detailed requirements.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Electronic data management (EDM) 📦
Additional CPV: Database-management system 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Tourism Ireland Limited
Postal address: 5th Floor — Bishop's Square, Redmond's Hill
Postal code: D02 TD99
Postal town: Dublin
Contact
Internet address: http://www.ireland.com 🌏
E-mail: hhughes@tourismireland.com 📧
Phone: +353 14763474 📞
Fax: +353 14763642 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136092&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2018-10-05 📅
Submission deadline: 2018-11-08 📅
Publication date: 2018-10-10 📅
Identifiers
Notice number: 2018/S 195-441532
OJ-S issue: 195
Additional information
Authorised Tourism Ireland personnel

Object
Scope of the procurement
Short description:

Please refer to Schedule 1 — Specification for detailed requirements.

Estimated total value: 2 500 000 EUR 💰
Short description: Please refer to Schedule 1 — Specification for detailed requirements
Estimated value excluding VAT: 2 500 000 EUR 💰
Duration: 36 months
Description of renewals:

The Contract Period will be for three (3) years with the option by Tourism Ireland to extend annually for up to a maximum further five (5) years, subject to satisfactory budget and annual performance review, and other factors, determined by Tourism Ireland, up to a maximum contract term of seven (7) years.

Place of performance
Main site or place of performance: Across Tourism Ireland's global network of markets

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Please refer to the RFT documentation attached to this notice for downloading.
Economic and financial standing:

List and brief description of selection criteria:

Completed ESPD Document.

Evidence of appropriate turnover: 5 000 000 EUR

Evidence of appropriate insurance cover.

Reluctance or failure to supply a completed ESPD will lead to disqualification from the tender competition.

Minimum level(s) of standards:

Completed ESPD Document.

Evidence of appropriate turnover: 5 000 000 EUR

Evidence of appropriate insurance cover.

Technical and professional ability: Please refer to the RFT documentation attached to this notice for downloading.
Minimum level(s) of standards: Please refer to the RFT documentation attached to this notice for downloading.
Contract execution
Contract performance conditions: Please refer to the RFT documentation attached to this notice for downloading.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2018-11-08 📅
Tender opening time: 12:00
Place: Tourism Ireland Offices
Additional information: Authorised Tourism Ireland personnel
Award criteria
Quality criterion (name): Data Collection and Unification
Quality criterion (weighting): 20
Quality criterion (name): Audience Segmentation and Campaign Management
Quality criterion (weighting): 15
Quality criterion (name): Content Personalisation and Next Best Action
Quality criterion (weighting): 10
Quality criterion (name): Contract Management and SLA
Quality criterion (weighting): 5
Cost criterion (name): Overall Cost
Cost criterion (weighting): 50

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Hannah Hughes
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1197 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136092&B=ETENDERS_SIMPLE 🌏
Awarding authority name: Tourism Ireland
E-mail: tenderresponse@tourismireland.com 📧

Reference
Additional information

2) This is the sole call for request for Tenders for this contract;

3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;

4) Contract award will be subject to the approval of the Board of Tourism Ireland;

5) It will be a condition of award that the successful tenderer is and remains tax compliant;

6) At its absolute discretion, the Contracting Authority may elect to terminate this procurement process, the framework or any contract awarded under the framework agreement at any time;

7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended;

8) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition;

9) Applicants must be fully compliant with Tourism Ireland GDPR policy. To the extent that any personal data is processed by the successful bidder in connection with the provision of the services for this Lot or otherwise, the provisions set out in Tourism Ireland’s minimum conditions of contract under “Data Processing Terms” shall apply to such processing;

10) Tenders must be delivered as per the Instructions;

11) Tourism Ireland will not accept or consider Tenders delivered after this deadline;

12) Tourism Ireland will not be responsible for costs, charges or expenses incurred by applicants, whether or not a final contract is awarded;

13) Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of information for North/South Implementation Bodies and Tourism Ireland, which is available on Tourism Ireland‘s website;

14) The contract/framework will be subject to Irish law;

15) Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process.

Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin 7
Postal code: D7
Country: Ireland 🇮🇪
Source: OJS 2018/S 195-441532 (2018-10-05)

Contract award notice (2019-04-30)
Object
Scope of the procurement
Short description:

This tender competition is completed and a contract has been awarded. Tourism Ireland is seeking an enterprise identity and data management solution, enabling consistent data collection protocols across owned and operated digital properties, unification of data sets across digital and non-digital entities and seamless export of resulting audience segmentation to the wider AdTech and MarTech ecosystem in support of attribution, visualisation and campaign automation. Please refer to Schedule 1 – Specification for detailed requirements.

Total value of the procurement: 2 500 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Awarding authority name: Tourism Ireland Ltd
Postal address: 4th Floor — Bishop's Square, Redmond's Hill
Contact
E-mail: tenderresponse@tourismireland.com 📧

Reference
Dates
Date dispatched: 2019-04-30 📅
Publication date: 2019-05-03 📅
Identifiers
Notice number: 2019/S 086-207344
Refers to notice: 2018/S 195-441532
OJ-S issue: 86
Additional information

1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government procurement opportunities portal (www.etenders.gov.ie) only. Tourism Ireland will not accept responsibility for information relayed (or not relayed) via third parties; 2) This is the sole call for request for tenders for this contract; 3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers; 4) Contract award will be subject to the approval of the Board of Tourism Ireland; 5) It will be a condition of award that the successful tenderer is and remains tax compliant; 6) At its absolute discretion, the Contracting Authority may elect to terminate this procurement process, the framework or any contract awarded under the Framework Agreement at any time; 7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended; 8) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition; 9) Applicants must be fully compliant with Tourism Ireland GDPR policy. To the extent that any personal data is processed by the successful bidder in connection with the provision of the services for this lot or otherwise, the provisions set out in Tourism Ireland’s minimum conditions of contract under “Data Processing Terms” shall apply to such processing; 10) Tenders must be delivered as per the instructions; 11) Tourism Ireland will not accept or consider tenders delivered after this deadline; 12) Tourism Ireland will not be responsible for costs, charges or expenses incurred by applicants, whether or not a final contract is awarded; 13) Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of information for North/South Implementation Bodies and Tourism Ireland, which is available on Tourism Ireland‘s website; 14) The contract/framework will be subject to Irish law; 15) Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process.

Additional information

1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government procurement opportunities portal (www.etenders.gov.ie) only. Tourism Ireland will not accept responsibility for information relayed (or not relayed) via third parties;

2) This is the sole call for request for tenders for this contract;

3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;

4) Contract award will be subject to the approval of the Board of Tourism Ireland;

5) It will be a condition of award that the successful tenderer is and remains tax compliant;

6) At its absolute discretion, the Contracting Authority may elect to terminate this procurement process, the framework or any contract awarded under the Framework Agreement at any time;

7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended;

8) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition;

9) Applicants must be fully compliant with Tourism Ireland GDPR policy. To the extent that any personal data is processed by the successful bidder in connection with the provision of the services for this lot or otherwise, the provisions set out in Tourism Ireland’s minimum conditions of contract under “Data Processing Terms” shall apply to such processing;

10) Tenders must be delivered as per the instructions;

11) Tourism Ireland will not accept or consider tenders delivered after this deadline;

12) Tourism Ireland will not be responsible for costs, charges or expenses incurred by applicants, whether or not a final contract is awarded;

13) Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of information for North/South Implementation Bodies and Tourism Ireland, which is available on Tourism Ireland‘s website;

14) The contract/framework will be subject to Irish law;

15) Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process.

Object
Scope of the procurement
Short description:

Please refer to Schedule 1 – Specification for detailed requirements.

Place of performance
Main site or place of performance: Across Tourism Ireland's global network of markets.

Procedure
Award criteria
Quality criterion (name): Data collection and unification
Quality criterion (weighting): 20 %
Quality criterion (name): Audience segmentation and campaign management
Quality criterion (weighting): 15 %
Quality criterion (name): Content personalisation and next best action
Quality criterion (weighting): 10 %
Quality criterion (name): Contract management & SLA
Quality criterion (weighting): 5 %
Cost criterion (weighting): 50 %

Award of contract
Date of contract conclusion: 2018-12-21 📅
Name: Relay42 UK Ltd
National registration number: 09742304
Postal address: 55 Baker Street
Postal town: London
Postal code: W1U 7EU
Country: United Kingdom 🇬🇧
Internet address: https://relay42.com/ 🌏
Total value of the procurement: 2 500 000 EUR 💰
Information about tenders
Number of tenders received: 5

Reference
Additional information

2) This is the sole call for request for tenders for this contract;

6) At its absolute discretion, the Contracting Authority may elect to terminate this procurement process, the framework or any contract awarded under the Framework Agreement at any time;

9) Applicants must be fully compliant with Tourism Ireland GDPR policy. To the extent that any personal data is processed by the successful bidder in connection with the provision of the services for this lot or otherwise, the provisions set out in Tourism Ireland’s minimum conditions of contract under “Data Processing Terms” shall apply to such processing;

10) Tenders must be delivered as per the instructions;

11) Tourism Ireland will not accept or consider tenders delivered after this deadline;

Source: OJS 2019/S 086-207344 (2019-04-30)

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