Provision of a SugarCRM solution to Limerick City and County Councilโ€™s Housing Assistance Payment Shared Services Centre

Limerick City and County Council

Limerick City and County Council (LCCC) operates the Housing Assistance Payment (HAP) Shared Services Centre (SSC) on behalf of 31 local authorities and the Dublin Regional Homeless Executive (DRHE). This national customer contact and financial transactional Shared Service for HAP was awarded to LCCC in 2016 following a tendering process. The HAP project went national on 1.3.2017. This Request for Tender (RFT) covers the provision of SugarCRM Enterprise Edition licenses and professional and support services to the HAP SSC. Please refer to the attached RFT document for detailed information.

Deadline

The time limit for receipt of tenders was 2018-05-21. The procurement was published on 2018-04-19.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2018-04-19 Contract notice
2018-08-15 Contract award notice
Contract notice (2018-04-19)
Object
Scope of the procurement
Title: License management software package
Short description:
Limerick City and County Council (LCCC) operates the Housing Assistance Payment (HAP) Shared Services Centre (SSC) on behalf of 31 local authorities and the Dublin Regional Homeless Executive (DRHE). This national customer contact and financial transactional Shared Service for HAP was awarded to LCCC in 2016 following a tendering process. The HAP project went national on 1.3.2017. This Request for Tender (RFT) covers the provision of SugarCRM Enterprise Edition licenses and professional and support services to the HAP SSC. Please refer to the attached RFT document for detailed information.
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Notice metadata
Original language: English ๐Ÿ—ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: License management software package ๐Ÿ“ฆ
Additional CPV: License management software development services ๐Ÿ“ฆ
Place of performance
NUTS region: ร‰ire/Ireland ๐Ÿ™๏ธ

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Awarding authority type: Regional or local authority
Awarding authority name: Limerick City and County Council
Postal address: Merchant's Quay
Postal code: Co. Limerick
Postal town: Limerick
Contact
Internet address: https://www.limerick.ie/council ๐ŸŒ
E-mail: catherine.rohan@limerick.ie ๐Ÿ“ง
Phone: +353 61556636 ๐Ÿ“ž
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=127880&B=ETENDERS_SIMPLE ๐ŸŒ
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=127880&B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Dates
Date dispatched: 2018-04-19 ๐Ÿ“…
Submission deadline: 2018-05-21 ๐Ÿ“…
Publication date: 2018-04-21 ๐Ÿ“…
Identifiers
Notice number: 2018/S 078-174210
OJ-S issue: 78
Additional information
Please refer to the attached Request for Tender (RFT) document.

Object
Scope of the procurement
Estimated total value: 2 000 000 EUR ๐Ÿ’ฐ
Title of the lot: Provision of SugarCRM Enterprise Edition licences
Lot number: 1
Short description: Please refer to the attached Request for Tender (RFT) document.
Duration: 60 months
Description of renewals: One option to extend of 12 months.
Additional information: Please refer to the attached Request for Tender (RFT) document.
Title of the lot: Professional and support services
Lot number: 2
Place of performance
Main site or place of performance: Limerick.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Please refer to the attached Request for Tender (RFT) document.
Contract execution
Contract performance conditions: Please refer to the attached Request for Tender (RFT) document.

Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Tender opening date: 2018-05-21 ๐Ÿ“…
Tender opening time: 12:30
Place: Offices of the Contracting Authority.
Additional information: Nominated Officers of the Contracting Authority.

Contracting authority
Identity
National registration number: 3267368TH
Contact
Contact point: Catherine Rohan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/103432 ๐ŸŒ
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=127880&B=ETENDERS_SIMPLE ๐ŸŒ

Complementary information
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtscentraloffice@courts.ie ๐Ÿ“ง
Internet address: www.courts.ie ๐ŸŒ
Source: OJS 2018/S 078-174210 (2018-04-19)
Contract award notice (2018-08-15)
Object
Scope of the procurement
Total value of the procurement: 2 000 000 EUR ๐Ÿ’ฐ
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable
Award criteria
Mixed

Contracting authority
Identity
Postal code: Co Limerick

Reference
Dates
Date dispatched: 2018-08-15 ๐Ÿ“…
Publication date: 2018-08-17 ๐Ÿ“…
Identifiers
Notice number: 2018/S 157-360480
Refers to notice: 2018/S 078-174210
OJ-S issue: 157
Additional information
Please refer to the Request for Tender (RFT) document.

Object
Scope of the procurement
Short description: Please refer to the Request for Tender (RFT) document.
Additional information: Please refer to the Request for Tender (RFT) document.
Title of the lot: Professional and Support Services
Place of performance
Main site or place of performance: Limerick

Procedure
Award criteria
Quality criterion (name): Proposals for initial migration of code from the CE Edition to the Enterprise Edition; software installation; and commissioning
Quality criterion (weighting): 150
Quality criterion (name): Proposals for ongoing development, support (platform and infrastructure) and hosting services
Quality criterion (weighting): 250
Quality criterion (name): Training
Quality criterion (weighting): 100
Quality criterion (name): Additional and optional services
Contract management
Price (weighting): 300

Award of contract
Date of contract conclusion: 2018-07-31 ๐Ÿ“…
Name: Provident CRM Limited
Postal address: 6-7 Exchange Place
Postal town: Dublin
Postal code: D01 T9C2
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 16930000 ๐Ÿ“ž
Internet address: www.providentcrm.com ๐ŸŒ
Total value of the procurement: 800 000 EUR ๐Ÿ’ฐ
1 200 000 EUR ๐Ÿ’ฐ
Information about tenders
Number of tenders received: 1
Source: OJS 2018/S 157-360480 (2018-08-15)