Limerick City and County Council (LCCC) operates the Housing Assistance Payment (HAP) Shared Services Centre (SSC) on behalf of 31 local authorities and the Dublin Regional Homeless Executive (DRHE). This national customer contact and financial transactional Shared Service for HAP was awarded to LCCC in 2016 following a tendering process. The HAP project went national on 1.3.2017. This Request for Tender (RFT) covers the provision of SugarCRM Enterprise Edition licenses and professional and support services to the HAP SSC. Please refer to the attached RFT document for detailed information.
Deadline
The time limit for receipt of tenders was 2018-05-21.
The procurement was published on 2018-04-19.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Provision of a SugarCRM solution to Limerick City and County Council’s Housing Assistance Payment Shared Services Centre”
Products/services: License management software package📦
Short description:
“Limerick City and County Council (LCCC) operates the Housing Assistance Payment (HAP) Shared Services Centre (SSC) on behalf of 31 local authorities and the...”
Short description
Limerick City and County Council (LCCC) operates the Housing Assistance Payment (HAP) Shared Services Centre (SSC) on behalf of 31 local authorities and the Dublin Regional Homeless Executive (DRHE). This national customer contact and financial transactional Shared Service for HAP was awarded to LCCC in 2016 following a tendering process. The HAP project went national on 1.3.2017. This Request for Tender (RFT) covers the provision of SugarCRM Enterprise Edition licenses and professional and support services to the HAP SSC. Please refer to the attached RFT document for detailed information.
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Total value of the procurement (excluding VAT): EUR 2 000 000 💰
Information about lots
This contract is divided into lots ✅
1️⃣ Scope of the procurement
Title: Provision of SugarCRM Enterprise Edition licences
Title
Lot Identification Number: 1
Description
Additional products/services: License management software development services📦
Place of performance: Éire/Ireland🏙️
Main site or place of performance: Limerick
Description of the procurement: Please refer to the Request for Tender (RFT) document.
Award criteria
Price
Description
Additional information: Please refer to the Request for Tender (RFT) document.
2️⃣ Scope of the procurement
Title: Professional and Support Services
Title
Lot Identification Number: 2
Description
Main site or place of performance: Limerick.
Award criteria
Quality criterion (name):
“Proposals for initial migration of code from the CE Edition to the Enterprise Edition; software installation; and commissioning”
Quality criterion (weighting): 150
Quality criterion (name):
“Proposals for ongoing development, support (platform and infrastructure) and hosting services”
Quality criterion (weighting): 250
Quality criterion (name): Training
Quality criterion (weighting): 100
Quality criterion (name): Additional and optional services
Quality criterion (name): Contract management
Price (weighting): 300
Procedure Type of procedure
Open procedure
Administrative information
Previous publication concerning this procedure: 2018/S 078-174210
Award of contract
1️⃣
Contract Number: 1
Lot Identification Number: 1
Title: Provision of SugarCRM Enterprise Edition licences
Date of conclusion of the contract: 2018-07-31 📅
Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
Name and address of the contractor
Name: Provident CRM Limited
Postal address: 6-7 Exchange Place
Postal town: Dublin
Postal code: D01 T9C2
Country: Ireland 🇮🇪
Phone: +353 16930000📞
Region: Éire/Ireland🏙️
URL: www.providentcrm.com🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 800 000 💰
Total value of the contract/lot: EUR 800 000 💰
2️⃣
Contract Number: 2
Title: Professional and support services
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 1 200 000 💰
Total value of the contract/lot: EUR 1 200 000 💰
Complementary information Additional information
Please refer to the Request for Tender (RFT) document.
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
E-mail: highcourtscentraloffice@courts.ie📧
URL: www.courts.ie🌏
Source: OJS 2018/S 157-360480 (2018-08-15)