Single Party Framework Agreement for Telephony Infrastructure Upgrade with Associated Services in 6 lots

National University of Ireland, Galway (NUI Galway)

National University of Ireland, Galway are seeking a Telephony Infrastructure Upgrade to modernise the existing infrastructure to make it fully IP based and capable of supporting unified communications with external SIP connectivity while significantly reducing the fixed costs associated with running the fixed line telephony service. This procurement is for 6 individual lots. Each lot will effectively be treated as a separate tender. The lots are:
Lot 1: Provision and installation of an IP telephony system.
Lot 2: Provision of a managed service for the new IPT solution.
Lot 3: IVR System.
Lot 4: Call billing and analytics system.
Lot 5: Telephony usage.
Lot 6: Contact centre.

Deadline
The time limit for receipt of tenders was 2017-08-04. The procurement was published on 2017-06-29.

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Procurement history
Date Document
2017-06-29 Contract notice
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