Provision of a managed service to support the undertaking of the National Patient Experience Project in 2017
Health Information and Quality Authority (HIQA)
In summary, the Services comprise:
1) A web hosted survey software tool to manage patient experience surveys that is accessed by a provider supported website including a back end database.
2) Undertake a test phase of the end to end process with selected hospitals.
3) Undertake the national patient experience survey in 2017 across the acute hospital setting in Ireland for all patients discharged over a one month period.
The time limit for receipt of tenders was 2016-11-21. The procurement was published on 2016-10-18.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Market research services › Survey services
- • Networking, Internet and intranet software development services › Internet and intranet software development services › Web server software development services
- • Provider services › World wide web (www) site design services
- • Provider services › World wide web (www) site operation host services
Procurement history
| Date | Document |
|---|---|
| 2016-10-18 | Contract notice |
| 2017-03-20 | Contract award notice |
Contract notice (2016-10-18)
Object
Scope of the procurement
Title: Survey services
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Survey services 📦
Additional CPV: Web server software development services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Health Information and Quality Authority (HIQA)
Postal address: Unit 1301, City Gate
Postal town: Mahon
Contact
Internet address: http://www.hiqa.ie 🌏
E-mail: mgaffney@hiqa.ie 📧
Phone: +353 0212409672 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=104199&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=104199&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2016-10-18 📅
Submission deadline: 2016-11-21 📅
Publication date: 2016-10-20 📅
Identifiers
Notice number: 2016/S 203-366925
OJ-S issue: 203
Object
Scope of the procurement
Short description:
Estimated total value: 320 000 EUR 💰
Short description:
Duration: 12 months
Description of renewals: 2 x 12 months.
Place of performance
Main site or place of performance: Dublin.
Procedure
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2016-11-21 📅
Tender opening time: 17:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Michael Gaffney
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/483 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=104199&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The High Court
Postal address: Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Source: OJS 2016/S 203-366925 (2016-10-18)
Object
Scope of the procurement
Title: Survey services
Short description:
In summary, the Services comprise:
1) A web hosted survey software tool to manage patient experience surveys that is accessed by a provider supported website including a back end database.
2) Undertake a test phase of the end to end process with selected hospitals.
3) Undertake the national patient experience survey in 2017 across the acute hospital setting in Ireland for all patients discharged over a one month period.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Survey services 📦
Additional CPV: Web server software development services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Health Information and Quality Authority (HIQA)
Postal address: Unit 1301, City Gate
Postal town: Mahon
Contact
Internet address: http://www.hiqa.ie 🌏
E-mail: mgaffney@hiqa.ie 📧
Phone: +353 0212409672 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=104199&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=104199&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2016-10-18 📅
Submission deadline: 2016-11-21 📅
Publication date: 2016-10-20 📅
Identifiers
Notice number: 2016/S 203-366925
OJ-S issue: 203
Object
Scope of the procurement
Short description:
In summary, the Services comprise:
1) A web hosted survey software tool to manage patient experience surveys that is accessed by a provider supported website including a back end database.
2) Undertake a test phase of the end to end process with selected hospitals.
3) Undertake the national patient experience survey in 2017 across the acute hospital setting in Ireland for all patients discharged over a one month period.
Short description:
3) Undertake the national patient experience survey in 2017 across the acute hospital setting in Ireland for all patients discharged over a 1 month period.
Estimated value excluding VAT: 320 000 EUR 💰
Duration: 12 months
Description of renewals: 2 x 12 months.
Place of performance
Main site or place of performance: Dublin.
Procedure
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2016-11-21 📅
Tender opening time: 17:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Michael Gaffney
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/483 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=104199&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The High Court
Postal address: Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Source: OJS 2016/S 203-366925 (2016-10-18)
Contract award notice (2017-03-20)
Object
Scope of the procurement
Short description:
Total value of the procurement: 423 285 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: Unit 1301, CityGate
Reference
Dates
Date dispatched: 2017-03-20 📅
Publication date: 2017-03-21 📅
Identifiers
Notice number: 2017/S 056-104135
Refers to notice: 2016/S 203-366925
OJ-S issue: 56
Procedure
Award criteria
Cost criterion: Costs
Cost weighting: 30
Award of contract
Date of contract conclusion: 2017-03-09 📅
Source: OJS 2017/S 056-104135 (2017-03-20)
Object
Scope of the procurement
Short description:
In summary, the Services comprise:
1) A web hosted survey software tool to manage patient experience surveys that is accessed by a provider supported website including a back end database.
2) Undertake a test phase of the end to end process with selected hospitals.
3) Undertake the national patient experience survey in 2017 across the acute hospital setting in Ireland for all patients discharged over a 1 month period.
Show more
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: Unit 1301, CityGate
Reference
Dates
Date dispatched: 2017-03-20 📅
Publication date: 2017-03-21 📅
Identifiers
Notice number: 2017/S 056-104135
Refers to notice: 2016/S 203-366925
OJ-S issue: 56
Procedure
Award criteria
Cost criterion: Costs
Cost weighting: 30
Award of contract
Date of contract conclusion: 2017-03-09 📅
Source: OJS 2017/S 056-104135 (2017-03-20)
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