Provision of a managed service to support the undertaking of the National Patient Experience Project in 2017

Health Information and Quality Authority (HIQA)

In summary, the Services comprise:
1) A web hosted survey software tool to manage patient experience surveys that is accessed by a provider supported website including a back end database.
2) Undertake a test phase of the end to end process with selected hospitals.
3) Undertake the national patient experience survey in 2017 across the acute hospital setting in Ireland for all patients discharged over a one month period.

Deadline
The time limit for receipt of tenders was 2016-11-21. The procurement was published on 2016-10-18.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2016-10-18 Contract notice
2017-03-20 Contract award notice
Contract notice (2016-10-18)
Object
Scope of the procurement
Title: Survey services
Short description:
โ€œIn summary, the Services comprise:โ€
Notice metadata
Original language: English ๐Ÿ—ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Survey services ๐Ÿ“ฆ
Additional CPV: Web server software development services ๐Ÿ“ฆ
Place of performance
NUTS region: ร‰ire/Ireland ๐Ÿ™๏ธ

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Awarding authority type: National or federal Agency/Office
Awarding authority name: Health Information and Quality Authority (HIQA)
Postal address: Unit 1301, City Gate
Postal town: Mahon
Contact
Internet address: http://www.hiqa.ie ๐ŸŒ
E-mail: mgaffney@hiqa.ie ๐Ÿ“ง
Phone: +353 0212409672 ๐Ÿ“ž
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=104199&B=ETENDERS_SIMPLE ๐ŸŒ
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=104199&B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Dates
Date dispatched: 2016-10-18 ๐Ÿ“…
Submission deadline: 2016-11-21 ๐Ÿ“…
Publication date: 2016-10-20 ๐Ÿ“…
Identifiers
Notice number: 2016/S 203-366925
OJ-S issue: 203
Source: OJS 2016/S 203-366925 (2016-10-18)
Contract award notice (2017-03-20)
Object
Scope of the procurement
Total value of the procurement: 423 285 EUR ๐Ÿ’ฐ
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal address: Unit 1301, CityGate

Reference
Dates
Date dispatched: 2017-03-20 ๐Ÿ“…
Publication date: 2017-03-21 ๐Ÿ“…
Identifiers
Notice number: 2017/S 056-104135
Refers to notice: 2016/S 203-366925
OJ-S issue: 56
Source: OJS 2017/S 056-104135 (2017-03-20)