Request for tenders for the Installation, Configuration, and ongoing support of Red Hat Enterprise Linux 5
(1) The following Operational Support Services are required:
— Regular (Twice weekly) remote monitoring and maintenance of the Production RHEL5 infrastructure (Comprising of 4, RHEL5 VM systems).
— Reactive Support in the event of problems.
— A facility to drawdown up to a maximum of 20 contractor/consultant days if required.
(2) Reactive / Operational Support
Reactive Support in the event of problems with the ability to log calls as a priority.
1, Priority 2 or Priority 3 depending on the urgency of the problem.
— Provision of Helpdesk service to the Department's Team.
— Provision of Call and Issue logging, monitoring and reporting facilities.
— Normal daily availability of cover (the Department's office hours are from 8:00 to 19:00, Monday to Friday (flexitime).
— Out of hours availability.
— Emergency availability.
— Remote Service (off site support)
— On-site support as required.
— Reasonable response (see paragraph Response Times).
(3) Ability to drawdown contractor consultants, if required, on a daily basis.
Deadline
The time limit for receipt of tenders was 2015-11-23.
The procurement was published on 2015-10-13.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?
What?
Procurement history
| Date |
Document |
| 2015-10-13
|
Contract notice
|
| 2016-07-28
|
Contract award notice
|