Provision of External IT Services

Electricity Supply Board

Electricity Supply Board (ESB) wishes to establish a multi supplier framework of companies for the provision of external IT support services to work with in-house and multi vendor teams on a range of enterprise systems, business applications and technical architecture in a secure and data sensitive environment.

Deadline

The time limit for receipt of tenders was 2015-06-17. The procurement was published on 2015-05-14.

Who? What? Where?
Procurement history
Date Document
2015-05-14 Contract notice
Contract notice (2015-05-14)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Quantity or scope:
Electricity Supply Board (ESB) is a vertically integrated energy company comprising Electric Ireland, ESB Networks, Generation & Wholesale Markets, Innovation and Corporate Centre. All shared services are provided to each of these Business Units through a Business Services Centre (BSC).Within the BSC, IT Services (ITS) headed up by the CIO, has overall responsibility for all IT across ESB Business UnitsESB operates an extensive IT environment based primarily on SAP, Microsoft and IBM product sets. These products run on a Wintel/Linux/AIX platform, based on DB2/SQL Server and Oracle databases.IT Projects and Services are delivered through the ‘One IT’ methodology, a PRINCE2 based process which supports each initiative from Concept through to Benefits Realisation.ITS is mandated as the Systems Integrator (SI) for all ESB IT projects. As the System Integrator, ITS has overall responsibility for the planning execution and delivery of all IT projects and services within ESBESB invites applications for the provision of external IT support, to work with in-house and multi-vendor teams, on a range of enterprise systems, business applications and technical architectures in a secure and data sensitive environment.ESB wishes to establish a multi supplier framework of companies to undertake defined packages of IT work. It is envisaged that as assignments arise a ‘mini-proposal' will be invited from 2 or more members of the multi supplier framework selected on the basis of the nature of the assignment in question.It is envisaged that separate multi supplier frameworks will be established for each of the following work areas (lots):1.Applications Development & Support Services2.Infrastructure Services3.SAP Competency Services4.Program Management Services5.Quality Management (Business Analysis & Test Services)6.Security Services7.Business Application Support Services8.Change Management ServicesITS has a strong preference for working with service providers with deep industry experience across the technologies used in ESB. It is essential that the service providers have a proven track record of working collaboratively sharing responsibility with clients helping to deliver their IT strategy in previous client engagements. As a System Integrator, ITS has successfully embedded the ‘One IT’ methodology across the ESB business, service providers will be expected to adopt and champion this methodology throughout any engagement with ITS.Service providers will be expected to:— successfully provide services involving technologies, methodologies, standards and processes similar to those listed in Appendix 1;— to work collaboratively with ITS, operating within the ITS One IT Framework to assist in defining, planning and delivering work programmes for ESB;— offer flexible effective working models such as a co-sourcing, near-shore, off-shore and/or on-shore capability in a multi vendor environment;— have technical scale and depth to allow clients to leverage skills and information relating to existing and new technologies in the Utilities sector;— leverage an extensive global network of technical and/or industry expertise as required to benefit clients.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board
Postal address: 27 Lower Fitzwilliam Street
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.esb.ie 🌏
E-mail: ssprocurement@esb.ie 📧
Phone: +353 17027726 📞
Fax: +353 16384797 📠

Reference
Dates
Date dispatched: 2015-05-14 📅
Submission deadline: 2015-06-17 📅
Publication date: 2015-05-19 📅
Identifiers
Notice number: 2015/S 095-173042
OJ-S issue: 95

Object
Scope of the procurement
Service category: 7
Short description:
Electricity Supply Board (ESB) wishes to establish a multi supplier framework of companies for the provision of external IT support services to work with in-house and multi vendor teams on a range of enterprise systems, business applications and technical architecture in a secure and data sensitive environment.
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Lot number: 1
Title of the lot: Application Development Services
Short description:
ESB now wishes to establish a panel of companies to undertake defined packages as outlined in 3) Quantity or scope below.
Quantity or scope:
ESB's ITS design, build & run Application Development solutions to support ESB group's business processes. ESB now seeks expressions of interest from candidates who would like to be a member of an Application Development panel to support ESB's in-house Application Development capabilities.
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The current Application Development Service areas can be summarised under the following headings:
Business Intelligence
(1) Microsoft: SQL Server Data Marts, SSIS as ETL platform, APS, Power BI
(2) Tableau as data discovery & visualisation tool
(3) Analytics using IBM SPSS and R
Web Sites and Web Content Management
(1) Information Architecture and Site Design to appropriate usability and accessibility standards
(2) UI Design and Responsive design including HTML, HTML 5 and associated web presentation skills.
(3) CSS3, JavaScript and Bootstrap
(4) SharePoint as a WCM platform for Intranet sites
(5) Sitefinity as a WCM platform for Internet sites
(6) Google Analytics
Office Development
(1) SharePoint 2013: Search Engine Optimisation (SEO), Workflow and Forms design and any SharePoint App Development
(2) Excel/VBA Development
Mobile
(1) Kony Platform Development for native mobile applications for customers and staff
Digital and Web Development
(1) ASP.NET Development using MVC and Entity framework
(2) ODATA and REST Web services.
Legacy Development
(1) Bespoke development based on Java, ASP and Visual Basic
(2) Migration of Legacy to Digital/Web.
Lot number: 2
Title of the lot: Infrastructure Services
Quantity or scope:
ESB's Technology Solutions Dept. operate and manage an IT Infrastructure to support ESB group's business processes. ESB now seeks expressions of interest from candidates who would like to be a member of an IT Infrastructure Operation & Management panel to support ESB's in-house Infrastructure Projects Delivery capabilities.
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The current Infrastructure Service areas can be summarised under the following headings:
(1) Network Management, Support and Project Services (LAN, WAN, Firewall, Wireless, Traffic Management, DHCP and DNS)
(2) Primary Data Storage (IBM XIV / EMC Symmetrix / HP 3PAR)
(3) Near line Storage & Archiving Technologies (EMC Centera / Symantec Enterprise Vault
(4) Backup Storage & Services (Netbackup Appliances, Netbackup Software, ATL management)
(5) Storage Area Network (SAN) (Brocade DCX technology)
(6) Citrix and Desktop (Xenapp, Xen Server, AppSense, Citrix provisioning, Application and Desktop Virtualisation)
(7) Server installation, administration, and monitoring – Operating System; Hypervisor; Physical Windows/Linux on VMware/Hyper-V. Expertise in Windows Sever, IBM AIX, Oracle Solaris, RedHat, SUSE, VMWare technologies, SCCM, Dell Server (PowerEdge, VRTX, FX2 etc.), IBM Power Servers P Series, S Series etc.)
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(8) Database Installation, Configuration and Management (SQL)
(9) Client (Windows 7, SCCM, PC's, laptops and Thin Clients, client encryption, upgrade and roll out projects)
(10) Monitoring and Alerting of infrastructure and applications across multiple platforms using various tools
(11) Cloud Services (Limited Requirement)
(12) Solutions Architecture, project management, planning and design
(13) Collaboration technologies (Exchange, SharePoint, LYNC, Yammer)
(14) Batch Automation services (Automic scheduling software — Batch scheduling and administration)
(15) Technical documentation and Technical product training.
Lot number: 3
Title of the lot: SAP Competency Services
Quantity or scope:
The purpose of ESB's SAP Enterprise Support Service & SAP Projects Delivery Service functions is to design, build & run integrated SAP systems solutions used to support ESB group's business processes. ESB now seeks expressions of interest from candidates who would like to be a member of a SAP Enterprise Support Service panel to support ESB's in-house SAP Enterprise Support Service capabilities in certain areas.
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On occasion, this multi supplier framework may also be required to support ESB SAP Projects Delivery capabilities, in collaboration with varying ESB SAP Projects implementation partners.
The current specialist SAP Service areas can be summarised under the following headings:
(1) SAP ERP
(2) SAP ISU
(3) SAP Portal
(4) SAP BPC
(5) SAP BW & SEM/BCS (including BI integration), Business Objects
(6) SAP CRM
(7) SAP Biller Direct
(8) SAP XRPM
(9) SAP Mobile
(10) Integration HUBs SAP XI / SAP PI (including TIBCO solutions) and Netweaver Gateway MCFU
(11) SAP BASIS
(12) SAP Solutions Manager
(13) SAP Security (including GRC)
(14) SAP SRM
(15) SAP PPM, xRPM
(16) SAP HANA
(17) Development based on ABAP, WebDynpro, CRM WebUI, Fiori, OpenText Streamserve
(18) SAP System/Services Performance Testing/Archiving
(19) SAP Solutions Architecture planning and design
(20) Services supporting integration of SAP Solutions with other non-SAP systems.
Lot number: 4
Title of the lot: Programme Management Services
Quantity or scope:
ESB's ITS department. provides specialist services in the key activities of Programme Management, Project Management, PMO, Project Office Support and Business Analyst services and also to augment, as required, project delivery capabilities in collaboration with implementation partners. ESB now seeks expressions of interest from candidates who would like to be a member of a Programme Management Service panel to support ESB's in-house Programme Management capabilities in certain areas.
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The current specialist Programme Management Service areas can be summarised under the following headings:
The current areas covered include:
(1) Programme Management
(2) Project Management
(3) PMO and Project Office Support.
Lot number: 5
Title of the lot: Quality Management (Business Analysis and Test Services)
Quantity or scope:
ESB's ITS department provides Quality Management Services to support Business lines and IT Project Delivery comprising of Business Analysis and Test Services. ESB now seeks expressions of interest from candidates who would like to be a member of a Quality Management (Business Analysis and Test Services) panel to support ESB's in-house Quality Management Service capabilities in certain areas.
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The current specialist Quality Management Service areas can be summarised under the following headings:
The areas covered will include:
(1) Business Analysis Business Process Analysis
(2) QA Reviews of BA and Test Processes
(3) Functional Test Management
(4) Non Functional Test Management (including Performance Testing)
(5) Functional Testing
(6) Non Functional Testing (including Performance Testing)
(7) Test Automation
(8) Mobile Testing
(9) Solution Analysis.
Lot number: 6
Title of the lot: Security Services
Quantity or scope:
IT Security is part of IT Governance and Strategy and is responsible for ensuring that all IT and information systems in ESB are adequately protected and secured and is compliant with all relevant legislation. Among our principle tasks are defining policies, carrying out risk assessments, implementing specialised security services and monitoring usage of IT systems by all personnel. ESB now seeks expressions of interest from candidates who would like to be a member of a Security Service panel to support ESB's in-house Security Service capabilities in certain areas.
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The current specialist Security Service areas can be summarised under the following headings:
(1) Implementation of security products (e-mail filter, intrusion detection, etc.)
(2) Security Operations Services
(3) Review of systems and processes against best practice security models
(4) Security policy development and awareness programmes
(5) Information Management Services
(6) Penetration Testing Service
(7) Risk Management
(8) Incident Management
(9) Digital Forensic Investigation.
Lot number: 7
Title of the lot: Business Application Support Services
Quantity or scope:
ESB's business application support area operate and manage a large suite of applications to support the ESB group's systems and processes. This includes the application layer and also the middleware and database layers. ESB now seeks expressions of interest from candidates who would like to be a member of a Business Application Support Service panel to support ESB's in-house Business Application Support Service capabilities in certain areas.
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The current specialist Business Application Support Service areas can be summarised under the following headings:
The current specialist skills can be summarised under the following headings:
(1) Applications/Middleware Installation and Support on multitier architectures (primarily Windows OS, Websphere, IIS, Tomcat, TMG, SharePoint)
(2) Database Installation, Configuration and Management (primarily SQL, Oracle)
(3) License management (primarily SQL, Oracle, IBM Websphere)
(4) Monitoring Tools (primarily Foglight, Oracle Enterprise Manager)
(5) Collaboration technologies (e.g. SharePoint)
(6) Disaster Recovery Management (primarily Automic, Powershell scripting, DR design)
(7) Skills relating to the Generation suite of applications for Plant Operations and Work Management (e.g. PI, Maximo)
(8) General support services skills
(9) Automation and Scripting Skills (e.g. job schedulers, Microsoft PowerShell, Windows batch, SQL).
Lot number: 8
Title of the lot: Change Management Services
Quantity or scope:
ESB's Project Management Office provides specialist services to the business in the key activities of change management. ESB now seeks expressions of interest from candidates who would like to be a member of a Change Management Service panel to support ESB's in-house Change Management Service capabilities in certain areas.
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(1) Change Management Delivery
(2) Change Management Support (support activities to the change manager)
(3) Change Management Service Development
Roles are:
Change Management Practitioner (delivery role)
Change Management Practitioner support (delivery role)
Change Management service development.
Electricity Supply Board (ESB) is a vertically integrated energy company comprising Electric Ireland, ESB Networks, Generation & Wholesale Markets, Innovation and Corporate Centre. All shared services are provided to each of these Business Units through a Business Services Centre (BSC).
Show more
Within the BSC, IT Services (ITS) headed up by the CIO, has overall responsibility for all IT across ESB Business Units
ESB operates an extensive IT environment based primarily on SAP, Microsoft and IBM product sets. These products run on a Wintel/Linux/AIX platform, based on DB2/SQL Server and Oracle databases.
IT Projects and Services are delivered through the ‘One IT’ methodology, a PRINCE2 based process which supports each initiative from Concept through to Benefits Realisation.
ITS is mandated as the Systems Integrator (SI) for all ESB IT projects. As the System Integrator, ITS has overall responsibility for the planning execution and delivery of all IT projects and services within ESB
ESB invites applications for the provision of external IT support, to work with in-house and multi-vendor teams, on a range of enterprise systems, business applications and technical architectures in a secure and data sensitive environment.
ESB wishes to establish a multi supplier framework of companies to undertake defined packages of IT work. It is envisaged that as assignments arise a ‘mini-proposal' will be invited from 2 or more members of the multi supplier framework selected on the basis of the nature of the assignment in question.
Show more
It is envisaged that separate multi supplier frameworks will be established for each of the following work areas (lots):
1.
Applications Development & Support Services
2.
Infrastructure Services
3.
SAP Competency Services
4.
Program Management Services
5.
Quality Management (Business Analysis & Test Services)
6.
Security Services
7.
Business Application Support Services
8.
Change Management Services
ITS has a strong preference for working with service providers with deep industry experience across the technologies used in ESB. It is essential that the service providers have a proven track record of working collaboratively sharing responsibility with clients helping to deliver their IT strategy in previous client engagements. As a System Integrator, ITS has successfully embedded the ‘One IT’ methodology across the ESB business, service providers will be expected to adopt and champion this methodology throughout any engagement with ITS.
Show more
Service providers will be expected to:
— successfully provide services involving technologies, methodologies, standards and processes similar to those listed in Appendix 1;
— to work collaboratively with ITS, operating within the ITS One IT Framework to assist in defining, planning and delivering work programmes for ESB;
— offer flexible effective working models such as a co-sourcing, near-shore, off-shore and/or on-shore capability in a multi vendor environment;
— have technical scale and depth to allow clients to leverage skills and information relating to existing and new technologies in the Utilities sector;
— leverage an extensive global network of technical and/or industry expertise as required to benefit clients.
Description of options:
ESB reserves the right to extend the contract for additional period of up to 2 years.
Reference number: SS/CON/2189A
Place of performance
Main site or place of performance: Dublin.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Will be specified in the Tender Pre-Qualification Questionnaire.
Economic and financial standing: Will be specified in the Tender Pre-Qualification Questionnaire.
Technical and professional ability:
Tender Pre-Qualification Questionnaire will be issued to all candidates who respond to this notice. A completed Questionnaire will be evaluated as the expression of interest.
The Pre-Qualification Questionnaire must be completed and returned to: mail to:ssprocurement@esb.ie quoting Reference No. SSCON2189A no later than 12:00 noon on 17.6.2015.
ESB will short-list a number of companies to proceed to RFT stage from these expressions of interest, based on the response to the Pre-Qualification Questionnaire.
The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract selection procedure.
Contract execution
Deposits and guarantees required: Will be stated in the tender documents.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: Will be stated in the tender documents.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
A grouping, if successful, will be required to contract as a single entity with joint and several liability.

Procedure
Maximum number of operators of the framework agreement: 25
Duration of the framework agreement in years: 3

Contracting authority
Contact
Contact point: Procurement, Business Services
Kevin Young
Country: United Kingdom 🇬🇧

Complementary information
Review body
Name: Chief Registrar, The High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: www.courts.ie 🌏
Name: N/a
Service from which information about the review procedure may be obtained
Candidates own legal advisor
Source: OJS 2015/S 095-173042 (2015-05-14)
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