An Post is seeking to enter into a single party Framework Agreement for a period of 3 years with an option to extend for a further 2 years to meet its requirements for implementation of a best-of-breed unified CRM solution, with associated phasing of the solution and support of the product beyond the initial upgrade.
The current CRM system in use by the organisation has supported An Post for over 16 years since 1999. Its major functionality has been as a support and reporting tool for the Customer Service team within the organisation.
An Post is seeking a sustainable, future proof and scalable CRM system that can be readily applied across multiple departments in the organisation, lending itself to improving the efficiency and profitability of Customer Service, Marketing and Sales, and supporting business requirements in Retail, Finance and other Operations divisions. An Post will seek to implement this solution on a phased basis.
To achieve the programme objectives outlined above An Post are seeking to implement a best-of-breed unified CRM platform. It is understood that the CRM platform will act as an enabler but will in turn need to support current business processes as well as providing a basis for any future business level needs.
Deadline
The time limit for receipt of tenders was 2015-07-13.
The procurement was published on 2015-06-12.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: CRM Implementation and Support.
Products/services: Customer Relation Management software development services📦
Short description:
“An Post has awarded a single party Framework Agreement for a period of 3 years with an option to extend for a further 2 years to meet its requirements for...”
Short description
An Post has awarded a single party Framework Agreement for a period of 3 years with an option to extend for a further 2 years to meet its requirements for implementation of a CRM solution.
An Post has awarded a single party Framework Agreement for a period of 3 years with an option to extend for a further 2 years to meet its requirements for implementation of a CRM solution.
Procedure Type of procedure
Negotiated procedure with prior call for competition
Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2015/S 115-209299
Award of contract
1️⃣
Contract Number: 1
Lot Identification Number: 1
Title: CRM Implementation and Support
Date of conclusion of the contract: 2016-09-28 📅
Name and address of the contractor
Name: Dss
National registration number: IE4801297D
Postal address: Hyde House, Adelaide Road
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 0867749881📞
E-mail: ltobin@decision.ie📧
Region: Éire/Ireland🏙️
URL: http://www.codecdss.ie🌏
The contractor is an SME
Complementary information Review body
Name: High Court
Postal address: Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Source: OJS 2016/S 209-379017 (2016-10-26)