Provision of a Managed Print Service

Electricity Supply Board

ESB wishes to invite expressions of interest from suitably qualified companies for the provision of a Managed Print Service.

Deadline

The time limit for receipt of tenders was 2014-04-11. The procurement was published on 2014-03-10.

Who? What? Where?
Procurement history
Date Document
2014-03-10 Contract notice
Contract notice (2014-03-10)
Object
Scope of the procurement
Title: Computer-related management services
Quantity or scope:
ESB is seeking expressions of interest for a Managed Print Contract commencing in May 2015. This covers approximately 80 locations in the Republic of Ireland, 2 locations in Northern Ireland and 3 locations in England. New sites or requirements could possibly develop over the course of the contract and fleet expansion may be a feature of the contract.The service will be required to be delivered within a Citrix (XenApp 5.0 & XenApp V6.5 or later) environment and on both Windows XP and Windows 7 devices.ESB intends to award a three year contract for this service with an option to extend by a further two years by mutual agreement. The contract will include the following services:1) Full managed print service (including):(a) Monitor, manage and Optimize Print Output Environment;(b) Provide mixture of Multi-function Devices (print, scan, copy & fax) and Print Only Devices;(c) Proactively identify and solve potential printing problems and replenish supplies (all consumables excluding paper);(d) Provide secure follow me printing;(e) Report on each printer usage on a monthly basis.2) Maintenance / support of remnant devices.3) Management of service to include management software.4) Disposal of any obsolete fleet in a sustainable manner.Note: Ability to provide “Secure, Follow Me Printing” and Multi-Function Devices are mandatory requirements.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Computer-related management services 📦

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board
Postal address: 27 Lower Fitzwilliam Street
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.esb.ie 🌏
E-mail: ssprocurement@esb.ie 📧
Phone: +353 17027390 📞
Fax: +353 16384797 📠

Reference
Dates
Date dispatched: 2014-03-10 📅
Submission deadline: 2014-04-11 📅
Publication date: 2014-03-13 📅
Identifiers
Notice number: 2014/S 051-085929
OJ-S issue: 51

Object
Scope of the procurement
Service category: 7
Short description:
ESB wishes to invite expressions of interest from suitably qualified companies for the provision of a Managed Print Service.
Quantity or scope:
ESB is seeking expressions of interest for a Managed Print Contract commencing in May 2015. This covers approximately 80 locations in the Republic of Ireland, 2 locations in Northern Ireland and 3 locations in England. New sites or requirements could possibly develop over the course of the contract and fleet expansion may be a feature of the contract.
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The service will be required to be delivered within a Citrix (XenApp 5.0 & XenApp V6.5 or later) environment and on both Windows XP and Windows 7 devices.
ESB intends to award a three year contract for this service with an option to extend by a further two years by mutual agreement. The contract will include the following services:
1) Full managed print service (including):
(a) Monitor, manage and Optimize Print Output Environment;
(b) Provide mixture of Multi-function Devices (print, scan, copy & fax) and Print Only Devices;
(c) Proactively identify and solve potential printing problems and replenish supplies (all consumables excluding paper);
(d) Provide secure follow me printing;
(e) Report on each printer usage on a monthly basis.
2) Maintenance / support of remnant devices.
3) Management of service to include management software.
4) Disposal of any obsolete fleet in a sustainable manner.
Note: Ability to provide “Secure, Follow Me Printing” and Multi-Function Devices are mandatory requirements.
Number of possible renewals: 1
Time frame for subsequent contracts: 24 months
Duration: 36 months
Reference number: SS/CON/1921
Place of performance
Main site or place of performance: Dublin.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
(1) Candidate's Name & Address.
(2) Full contact details (phone, fax, email) of the representative handling this expression of interest.
(3) A brief profile of the Candidate's organisation (date of establishment, overall structure, number of employees per function/location and principal activities in terms of both services & products). Candidates should provide a similar company profile for any partner company or sub-contractor with whom they intend to make a joint bid.
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(4) Details of quality assurance systems and company accreditations.
(5) Details of the Candidate's Health & Safety Policy (Safety Statement if available).
Economic and financial standing:
(1) Audited financial statements for the last 3 years.
(2) Up-to-date Tax Clearance Certificate.
(3) Evidence of Insurances (Expected levels to be: Employer's Liability EUR 13 m; Public Liability EUR 2.5 m).
Technical and professional ability:
(1) A brief summary of the Candidate's experience of supplying Managed Print Services including length of time Candidate has been in the business of supplying such services.
(2) Information about 3 Clients for whom candidate has provided a similar service. If possible please provide clients based in Ireland. Please include the following:
(a) Name of Organization;
(b) Duration of contract;
(c) Whether a Click Charge, Lease Arrangement or other arrangement (please specify);
(d) Date of commencement and termination of contract;
(e) Number of locations serviced and Geographical spread;
(f) Number of Device types used and overall number of devices managed;
(g) Number of multi-function devices;
(h) Number of devices replaced over contract lifetime;
(i) Ratio of devices to staff numbers;
(j) Was “secure, follow me printing” deployed;
(k) Any other organisation party to the contract (e.g. prime or sub-contracting roles);
(l) Name, email address & phone number of reference contact).
Unless otherwise stated ESB will assume that contact may be made with these references without further reference to the Candidate.
Contract execution
Deposits and guarantees required: Will be stated in the tender documents.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: Will be stated in the tender documents.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: Will be stated in the tender documents.

Procedure
Languages
Language: English 🗣️

Contracting authority
Contact
Contact point: Procurement, Business Services Centre
Brendan Kennedy

Complementary information
Review body
Name: Chief Registrar, The High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: www.courts.ie 🌏
Service from which information about the review procedure may be obtained
Name: Candidates own legal advisor
Source: OJS 2014/S 051-085929 (2014-03-10)
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