DI/2014/02 - CRM Technical Services

Fáilte Ireland-National Tourism Development Authority

Fáilte Ireland currently runs Microsoft Dynamics CRM v2011 across several business units. This tender is to procure technical services for the on-going development, support and upgrades of the existing system. In addition, the provider will facilitate future expansion and development of the system across other business units and through portals with external partners.
The CRM system is currently hosted on internal infrastructure but this may change in the future to being externally hosted. Therefore, this tender may include the requirement for external hosting and the migration of the internal system to being externally hosted on either a private, hybrid or public cloud model.
The provider of these services will also need to facilitate up- skilling and cross-skilling of the internal technical staff and “super users”, as well as general user training. This is to enable Fáilte Ireland staff to gain competency in both the technical and user aspects of the system and the underlying platform.

Deadline

The time limit for receipt of tenders was 2014-03-10. The procurement was published on 2014-02-05.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2014-02-05 Contract notice
2014-07-16 Contract award notice
Contract notice (2014-02-05)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Quantity or scope:
The duration of this framework agreement will be for 3 years with the option to extend for a further 12 months (subject ot annual review, budget and requirements).300 000
Total value of the procurement: 300 000 💰
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Fáilte Ireland-National Tourism Development Authority
Postal address: 88-95 Amiens Street
Postal code: 1
Postal town: Dublin
Contact
Internet address: http://www.failteireland.ie 🌏
E-mail: glenda.byrne@failteireland.ie 📧
Phone: +353 18847878 📞

Reference
Dates
Date dispatched: 2014-02-05 📅
Submission deadline: 2014-03-10 📅
Publication date: 2014-02-08 📅
Identifiers
Notice number: 2014/S 028-045068
Refers to notice: 2013/S 60-100418
OJ-S issue: 28
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties 2) This is the sole call for competition for this service. 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers. 4) Establishment of the framework will be subject to the approval of the competent authorities. 5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion. 6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time. 7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition at the application stage. To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=73671&B=ETENDERS_SIMPLE
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Object
Scope of the procurement
Short description:
Fáilte Ireland currently runs Microsoft Dynamics CRM v2011 across several business units. This tender is to procure technical services for the on-going development, support and upgrades of the existing system. In addition, the provider will facilitate future expansion and development of the system across other business units and through portals with external partners.
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The CRM system is currently hosted on internal infrastructure but this may change in the future to being externally hosted. Therefore, this tender may include the requirement for external hosting and the migration of the internal system to being externally hosted on either a private, hybrid or public cloud model.
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The provider of these services will also need to facilitate up- skilling and cross-skilling of the internal technical staff and “super users”, as well as general user training. This is to enable Fáilte Ireland staff to gain competency in both the technical and user aspects of the system and the underlying platform.
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Quantity or scope:
The duration of this framework agreement will be for 3 years with the option to extend for a further 12 months (subject ot annual review, budget and requirements).
Duration: 48 months
Reference number: DI/2014/02
Place of performance
Main site or place of performance: Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
As stated in the Qualification Questionnaire available for downloading from the Irish Government's procurement website www.etenders.gov.ie
Economic and financial standing:
As stated in the Qualification Questionnaire available for downloading from the Irish Government's procurement website www.etenders.gov.ie
Minimum level(s) of standards:
As stated in the Qualification Questionnaire available for downloading from the Irish Government's procurement website www.etenders.gov.ie
Technical and professional ability:
As stated in the Qualification Questionnaire available for downloading from the Irish Government's procurement website www.etenders.gov.ie
Contract execution
Deposits and guarantees required:
As stated in the Qualification Questionnaire available for downloading from the Irish Government's procurement website www.etenders.gov.ie
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
As stated in the Qualification Questionnaire available for downloading from the Irish Government's procurement website www.etenders.gov.ie
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
As stated in the Qualification Questionnaire available for downloading from the Irish Government's procurement website www.etenders.gov.ie
Names and professional qualifications of the staff ✅

Procedure
Duration of the framework agreement in years: 4
Envisaged number of candidates: 5
Objective criteria for selection:
As stated in the Qualification Questionnaire available for downloading from the Irish Government's procurement website www.etenders.gov.ie
Languages
Language: English 🗣️

Contracting authority
Contact
Contact point: Procurement Unit
Glenda Byrne

Reference
Dates
Publication date: 2013-03-26 📅
Identifiers
Reference number attributed by the contracting authority: DI/2014/02
Notice number in the OJ S: 2013/S 60-100418
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties
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2) This is the sole call for competition for this service.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.
4) Establishment of the framework will be subject to the approval of the competent authorities.
5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion.
Show more
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition at the application stage.
Show more
To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=73671&B=ETENDERS_SIMPLE
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Complementary information
Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: http://www.courts.ie 🌏
Source: OJS 2014/S 028-045068 (2014-02-05)
Contract award notice (2014-07-16)
Object
Notice metadata
Document type: Contract award notice
Regulation: European Union

Procedure
Type of bid: Not applicable

Contracting authority
Contact
E-mail: procurement@failteireland.ie 📧

Reference
Dates
Date dispatched: 2014-07-16 📅
Publication date: 2014-07-18 📅
Identifiers
Notice number: 2014/S 136-244665
Refers to notice: 2014/S 28-045068
OJ-S issue: 136
Additional information
Please note that this is a Contract Award Notice.

Procedure
Award criteria
Criterion: 1. Evidence of the Providers ability to meet all aspects of the contract requirements (40)
2. Proposed service levels of back-up technical assistance (13)
3. Technical skills of the proposed resources (7)
4. Ultimate Cost (40)

Award of contract
Date of contract conclusion: 2014-06-20 📅
Name: iSite
Postal address: Unit B1 Hume Centre, Park West
Postal town: Dublin
Postal code: 12
Country: Ireland 🇮🇪
Information about tenders
Number of tenders received: 11

Complementary information
Review body
Information about review deadlines:
The contracting authority will not conclude this framework agreement to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement.
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Source: OJS 2014/S 136-244665 (2014-07-16)
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