VOIP support, maintenance and upgrade services

Tourism Ireland

Tourism Ireland is seeking to appoint a VOIP supplier for the next 3 years, commencing no later than 1.1.2014., with the option to extend annually for a further 2 years. The requirements of the service will be clearly defined and are based on the existing services and/or with the addition of new services.
The successful candidate must have a proven track record in the area of supporting an organisation with offices in various countries around the world and have the ability to support the current Tourism Ireland technical infrastructure. Please refer to Appendix 3 of the Instructions Document available for downloading.

Deadline

The time limit for receipt of tenders was 2013-08-26. The procurement was published on 2013-07-26.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2013-07-26 Contract notice
2014-02-25 Contract award notice
Contract notice (2013-07-26)
Object
Scope of the procurement
Title: IP telephone services
Quantity or scope:
The contract period will be for 3 years subject to budget and annual performance review, and other factors. The contract may be extended annually for a further 2 years, subject to satisfactory performance review.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: IP telephone services 📦

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Tourism Ireland
Postal address: 5th Floor - Bishop's Square, Redmond's Hill
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.tourismireland.com 🌏
E-mail: hhughes@tourismireland.com 📧
Phone: +353 14763474 📞
Fax: +353 14763642 📠

Reference
Dates
Date dispatched: 2013-07-26 📅
Submission deadline: 2013-08-26 📅
Publication date: 2013-07-31 📅
Identifiers
Notice number: 2013/S 147-256056
OJ-S issue: 147
Additional information
To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=68258&B=ETENDERS_SIMPLE Requests to Participate must be submitted in hard copy x 4 by the deadline stated to the return address stated. All hard copy must be sent in clearly marked envelopes. Tourism Ireland cannot accept responsibility for applications that are lost or damaged in the post. Late applications will not be accepted. Tourism Ireland will not be responsible for costs, charges or expenses incurred by participants, whether or not a final contract is awarded. Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North South Implementation Bodies and Tourism Ireland. Award of this contract will be subject to the winning Tenderer's compliance with the Fair Employment and Treatment (Northern Ireland) Order 1998 [if based in NI]. Award of this contract will be subject to selected candidate obtaining a Tax Clearance Certificate as required by the Irish Revenue Commissioners. The contract will be subject to Irish law. Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process. This notice does not represent a commitment to enter into any contract(s).
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Object
Scope of the procurement
Short description:
Tourism Ireland is seeking to appoint a VOIP supplier for the next 3 years, commencing no later than 1.1.2014., with the option to extend annually for a further 2 years. The requirements of the service will be clearly defined and are based on the existing services and/or with the addition of new services.
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The successful candidate must have a proven track record in the area of supporting an organisation with offices in various countries around the world and have the ability to support the current Tourism Ireland technical infrastructure. Please refer to Appendix 3 of the Instructions Document available for downloading.
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Duration: 60 months
Reference number: VOIP-DMCI-2013
Place of performance
Main site or place of performance: Island of Ireland

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Please refer to the documentation available for downloading from the eTenders website: www.etenders.gov.ie
Economic and financial standing:
Please refer to the documentation available for downloading from the eTenders website: www.etenders.gov.ie
Minimum level(s) of standards:
Please refer to the documentation available for downloading from the eTenders website: www.etenders.gov.ie
Technical and professional ability:
Please refer to the documentation available for downloading from the eTenders website: www.etenders.gov.ie
Minimum level(s) of standards:
The successful candidate must have a proven track record in the area of supporting an organisation with offices in various countries around the world and have the ability to support the current technical infrastructure of Tourism Ireland.
Contract execution
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
A grouping, if successful, must contract as a single entity, having joint and several liability.
Other particular conditions:
The successful candidate must have a proven track record in the area of supporting an organisation with offices in various countries around the world and have the ability to support the current technical infrastructure.
Names and professional qualifications of the staff ✅

Procedure
Minimum number of candidates: 5
Maximum number of candidates: 8
Objective criteria for selection:
Minimum number of operators invited to tender is subject to the quality of applications received.
Date of dispatch of invitations: 2013-09-20 📅
Languages
Language: English 🗣️

Contracting authority
Contact
Contact point: Hannah Hughes
Name: Tourism Ireland
Postal address: Beresford House, 2 Beresford Road
Postal town: Coleraine
Postal code: BT52 1GE
Country: United Kingdom 🇬🇧
Contact point: David McIntyre
Phone: +44 2870359222 📞
E-mail: dmcintyre@tourismireland.com 📧
URL for participation: http://www.discoverireland.com 🌏

Reference
Identifiers
Reference number attributed by the contracting authority: VOIP-DMCI-2013
Additional information
To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=68258&B=ETENDERS_SIMPLE
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Requests to Participate must be submitted in hard copy x 4 by the deadline stated to the return address stated. All hard copy must be sent in clearly marked envelopes.
Tourism Ireland cannot accept responsibility for applications that are lost or damaged in the post.
Late applications will not be accepted.
Tourism Ireland will not be responsible for costs, charges or expenses incurred by participants, whether or not a final contract is awarded.
Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North South Implementation Bodies and Tourism Ireland.
Award of this contract will be subject to the winning Tenderer's compliance with the Fair Employment and Treatment (Northern Ireland) Order 1998 [if based in NI].
Award of this contract will be subject to selected candidate obtaining a Tax Clearance Certificate as required by the Irish Revenue Commissioners.
The contract will be subject to Irish law.
Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process. This notice does not represent a commitment to enter into any contract(s).
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Source: OJS 2013/S 147-256056 (2013-07-26)
Contract award notice (2014-02-25)
Object
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Contact
Internet address: http://www.ireland.com 🌏
Fax: +353 014763642 📠

Reference
Dates
Date dispatched: 2014-02-25 📅
Publication date: 2014-02-26 📅
Identifiers
Notice number: 2014/S 040-066742
Refers to notice: 2013/S 147-256056
OJ-S issue: 40
Additional information
V.4) Information on value of contract Initial estimated total value of the contract Currency: EUR Excluding VAT Total final value of the contract Currency: EUR Excluding VAT If annual or monthly value:

Object
Place of performance
Main site or place of performance: Island of Ireland.

Procedure
Award criteria
Criterion: 1. Overall Cost (50)
2. Service quality assurance and management mechanisms proposed (15)
3. Ability to support current systems (15)
4. Technical expertise, knowledge and experience of VOIP upgrade options (15)
5. Service level agreement (5)

Award of contract
Date of contract conclusion: 2014-01-01 📅
Name: PlanNet 21 Communications Ltd
Postal address: Unit 11, Orchard Avenue, Citywest Business Park
Postal town: Dublin
Postal code: 24
Country: Ireland 🇮🇪
E-mail: info@plannet21.ie 📧
Internet address: http://www.plannet21.ie 🌏
Information about tenders
Number of tenders received: 2
Source: OJS 2014/S 040-066742 (2014-02-25)
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