Bord Gáis Energy is undertaking a competitive tendering process, seeking to enter into two contracts to meet its requirements for the Provision of Services to support Bord Gáis Energy in Telesales and Field Sales services. Lot 1:
The expected scope of services includes, the provision of inbound and outbound telesales and related services (e.g. customer retention, upsell and new acquisition and customer lifecycle management) across the residential and commercial market for BGE propositions, products and services. This will include targeting both new and existing customers for upsell, cross-sell and lifecycle management.
Lot 2: The expected scope of services includes, the provision of Field Sales for Bord Gáis Energy propositions, products and services across the residential and commercial market. This will include, but is not limited to, targeting both new customers for acquisition (including lead generation) and existing customers for up-sell and retention activities. This will be completed on both a campaign and cold call basis. It is anticipated that the contracts entered into in respect of the above will commence in January 2014 and continue for a period of three (3) years minimum with an option to extend the contracts (on one or more occasions) for a period of up to a maximum of two (2) years, subject to a review after the three (3) year period and at the sole discretion of BGE. For the avoidance of doubt, BGE will enter into separate contracts for the provision of services in Lot 1 and Lot 2.
Deadline
The time limit for receipt of tenders was 2013-08-08.
The procurement was published on 2013-07-11.
Contract notice (2013-07-11) Object Scope of the procurement
Title: Telecommunication services except telephone and data transmission services
Quantity or scope:
“See Section II: Object of the contract.” Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Telecommunication services except telephone and data transmission services📦
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender
Contracting authority Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Bord Gais Eireann
Postal address: Third Floor, City Quarter, Lapps Quay
Postal town: Cork
Contact
Internet address: http://www.bordgais.ie🌏
E-mail: gmcprocurement@bordgais.ie📧
Phone: +353 214907284📞
Reference Dates
Date dispatched: 2013-07-11 📅
Submission deadline: 2013-08-08 📅
Publication date: 2013-07-16 📅
Identifiers
Notice number: 2013/S 136-237006
Refers to notice: 2008/S 80-108907
OJ-S issue: 136
Additional information
“A pre-qualification questionnaire will be issued to all candidates who respond to this notice. Expressions of interest should be addressed in writing and...”
A pre-qualification questionnaire will be issued to all candidates who respond to this notice. Expressions of interest should be addressed in writing and sent via email for the attention of The Energy Procurement Manager to gmcprocurement@bordgais.ie. The questionnaire will cover the financial, economic and technical capacity of the candidates. The questionnaire must be completed and returned to the address in I.1. above not later than 12.00 hrs on 8.8.2013. The responses will be used to assist in drawing up a tender list. This process may also include interviews with candidates. The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure.
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Source: OJS 2013/S 136-237006 (2013-07-11)