RFT for the Provision of ICT Helpdesk Services
Department of Jobs, Enterprise and Innovation
The Department of Jobs, Enterprise and Innovation seeks tenders for the provision of ICT Helpdesk Services. A highly efficient and professional ICT Helpdesk is required to support staff across the Department in achieving their business objectives. The technical capacity to deliver the service must be supported by a keen focus on quality customer service.
The successful service provider will be expected to provide quality, on-site resources for the ICT Helpdesk to support, maintain, and enhance ICT services and to respond to a wide range of ICT-related queries from staff by email, telephone or online.
The contract will be for a period of 1 year with the option to extend the contract on a yearly basis up to a maximum total of 4 years.
The time limit for receipt of tenders was 2013-10-07. The procurement was published on 2013-08-21.
Who? What? Where?| Date | Document |
|---|---|
| 2013-08-21 | Contract notice |
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Jobs, Enterprise and Innovation
Postal address: 23 Kildare Street
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.djei.ie 🌏
E-mail: patrick.ryan@djei.ie 📧
Phone: +353 16312768 📞
Reference
Dates
Date dispatched: 2013-08-21 📅
Submission deadline: 2013-10-07 📅
Publication date: 2013-08-22 📅
Identifiers
Notice number: 2013/S 162-282701
OJ-S issue: 162
Additional information
“To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this...”
Object
Scope of the procurement
Short description:
“The Department of Jobs, Enterprise and Innovation seeks tenders for the provision of ICT Helpdesk Services. A highly efficient and professional ICT Helpdesk...”
“The successful service provider will be expected to provide quality, on-site resources for the ICT Helpdesk to support, maintain, and enhance ICT services...”
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“The contract will be for a period of 1 year with the option to extend the contract on a yearly basis up to a maximum total of 4 years.”
Place of performance
Main site or place of performance:
“Ireland.”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“As per the request for tender document.”
Economic and financial standing:
“As per the request for tender document.”
Minimum level(s) of standards:
“As per the request for tender document.”
Technical and professional ability:
“As per the request for tender document.”
Contract execution
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
“As per the request for tender document.”
Procedure
Tender validity period: 60 days
Tender opening date: 2013-10-07 📅
Languages
Language: English 🗣️
Contracting authority
Contact
Contact point: Patrick Ryan
Source: OJS 2013/S 162-282701 (2013-08-21)
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