CRT/DMI/2013/2 - Provision of On-site IT Support Services - Dublin Office

Tourism Ireland

Tourism Ireland wishes to enter into a contract with a Supplier for Onsite IT Support Services in its Dublin Office.
Specifically the supplier will provide the following services:
— Work on any hardware faults that occur in the Dublin office or elsewhere if required remotely.
— Deal with primarily Dublin based user faults and requests.
— Provide support for a number of systems to include for example, Server 2008, Exchange 2010, SEP 11/12, EAS archiving, video conferencing, Commvault backups. This is not an exhaustive list; more systems will be added to this as the need arises.
— Assist in implementing ICT infrastructure projects with Tourism Ireland ICT team.
The Contract Period will be for two years subject to budget and annual performance review and other factors, with the option to extend annually for one further year, at Tourism Ireland's discretion.

Deadline

The time limit for receipt of tenders was 2013-08-26. The procurement was published on 2013-07-26.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2013-07-26 Contract notice
2014-02-21 Contract award notice
Contract notice (2013-07-26)
Object
Scope of the procurement
Title: Computer support services
Quantity or scope:
The Contract Period will be for two years subject to budget and annual performance review and other factors, with the option to extend annually for one further year, at Tourism Ireland's discretion.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Computer support services 📦

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Tourism Ireland
Postal address: 5th Floor - Bishop's Square, Redmond's Hill
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.tourismireland.com 🌏
E-mail: hhughes@tourismireland.com 📧
Phone: +353 14763474 📞
Fax: +353 14763642 📠

Reference
Dates
Date dispatched: 2013-07-26 📅
Submission deadline: 2013-08-26 📅
Publication date: 2013-07-31 📅
Identifiers
Notice number: 2013/S 147-256034
OJ-S issue: 147
Additional information
To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=68261&B=ETENDERS_SIMPLE These services are being tendered using a Restricted procedure. The successful tenderer will be required to be present in Tourism Ireland's Dublin office. Requests to Participate must be submitted in hard copy x 4 by the deadline stated. All hard copy must be sent in clearly marked envelopes to the return address stated. Tourism Ireland cannot accept responsibility for applications that are lost or damaged in the post. Late applications will not be accepted. Tourism Ireland will not be responsible for costs, charges or expenses incurred by participants, whether or not a final contract is awarded. Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North South Implementation Bodies and Tourism Ireland. Award of this contract will be subject to the winning Tenderer's compliance with the Fair Employment and Treatment (Northern Ireland) Order 1998 [if based in NI]. Award of this contract will be subject to selected candidate obtaining a Tax Clearance Certificate as required by the Irish Revenue Commissioners. The contract will be subject to Irish law. Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process. This notice does not represent a commitment to enter into any contract(s).
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Object
Scope of the procurement
Short description:
Tourism Ireland wishes to enter into a contract with a Supplier for Onsite IT Support Services in its Dublin Office.
Specifically the supplier will provide the following services:
— Work on any hardware faults that occur in the Dublin office or elsewhere if required remotely.
— Deal with primarily Dublin based user faults and requests.
— Provide support for a number of systems to include for example, Server 2008, Exchange 2010, SEP 11/12, EAS archiving, video conferencing, Commvault backups. This is not an exhaustive list; more systems will be added to this as the need arises.
— Assist in implementing ICT infrastructure projects with Tourism Ireland ICT team.
The Contract Period will be for two years subject to budget and annual performance review and other factors, with the option to extend annually for one further year, at Tourism Ireland's discretion.
Reference number: Onsite Dublin-DMCI-2013
Place of performance
Main site or place of performance: Dublin, Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Please refer to the documentation available for downloading from the etender website www.etenders.gov.ie
Economic and financial standing:
Please refer to the documentation available for downloading from the etender website www.etenders.gov.ie
Minimum level(s) of standards:
Please refer to the documentation available for downloading from the etender website www.etenders.gov.ie
The tenderer will be requested in the Response document to provide proof of technical competence, to include examples, in the following systems/technology including details of the contracting authority to whom the services were supplied and the dates when they were supplied.
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1. Windows Server 2003.
2. Windows Server 2008.
3. Exchange 2010.
4. Windows 7.
5. Commvault.
6. Symantec Antivirus.
7. EAS/Zantaz email archiving solution.
8. Polycom Videoconferencing.
9. Virtual Environments.
Contract execution
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
A grouping, if successful, must contract as a single entitiy, having joint and several liability.
Other particular conditions:
The tenderer will be requested in the Response document to provide proof of technical competence, to include examples, in the following systems/technology including details of the contracting authority to whom the services were supplied and the dates when they were supplied.
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Names and professional qualifications of the staff ✅

Procedure
Minimum number of candidates: 5
Maximum number of candidates: 8
Objective criteria for selection: Minimum number of candidates is subject to the quality of applications received.
Date of dispatch of invitations: 2013-09-20 📅
Languages
Language: English 🗣️

Contracting authority
Contact
Contact point: Hannah Hughes
Name: Tourism Ireland
Postal address: Beresford House, 2 Beresford Road
Postal town: Coleraine
Postal code: BT52 1GE
Country: United Kingdom 🇬🇧
Contact point: ICT Department
David McIntyre
Phone: +44 2870359222 📞
E-mail: dmcintyre@tourismireland.com 📧
URL for participation: http://www.discoverireland.com 🌏

Reference
Dates
Start date: 2014-01-01 📅
End date: 2017-01-01 📅
Identifiers
Reference number attributed by the contracting authority: Onsite Dublin-DMCI-2013
Additional information
To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=68261&B=ETENDERS_SIMPLE
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These services are being tendered using a Restricted procedure.
The successful tenderer will be required to be present in Tourism Ireland's Dublin office.
Requests to Participate must be submitted in hard copy x 4 by the deadline stated. All hard copy must be sent in clearly marked envelopes to the return address stated.
Tourism Ireland cannot accept responsibility for applications that are lost or damaged in the post.
Late applications will not be accepted.
Tourism Ireland will not be responsible for costs, charges or expenses incurred by participants, whether or not a final contract is awarded.
Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North South Implementation Bodies and Tourism Ireland.
Award of this contract will be subject to the winning Tenderer's compliance with the Fair Employment and Treatment (Northern Ireland) Order 1998 [if based in NI].
Award of this contract will be subject to selected candidate obtaining a Tax Clearance Certificate as required by the Irish Revenue Commissioners.
The contract will be subject to Irish law.
Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process. This notice does not represent a commitment to enter into any contract(s).
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Source: OJS 2013/S 147-256034 (2013-07-26)
Contract award notice (2014-02-21)
Object
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Contact
Internet address: http://www.ireland.com 🌏

Reference
Dates
Date dispatched: 2014-02-21 📅
Publication date: 2014-02-25 📅
Identifiers
Notice number: 2014/S 039-065027
Refers to notice: 2013/S 147-256034
OJ-S issue: 39

Object
Scope of the procurement
Reference number: CRT/DMI/2013/2

Procedure
Award criteria
Criterion: 1. Cost (50)
2. Technical Competence (26)
3. Project and Implementation Planning (12)
4. Management of Contract (12)

Award of contract
Date of contract conclusion: 2014-01-01 📅
Name: Radius Solutions Ltd
Postal address: 2a Carndonagh Drive
Postal town: Dublin
Country: Ireland 🇮🇪
Information about tenders
Number of tenders received: 5
Source: OJS 2014/S 039-065027 (2014-02-21)
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