The provision of CRM (xRM) services
Environmental Protection Agency
The Environment Protection Agency has made a strategic investment in Microsoft Dynamics CRM 2011 and has delivered a number of significant applications to date on this platform. The Agency now wishes to leverage this investment with further development and extensions to the current business footprint of the CRM platform.
Note: to register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=466712.
The time limit for receipt of tenders was 2012-09-19. The procurement was published on 2012-08-10.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
- • Dataworks Limited
- • Dss
- • Ergo
- • Isite
- • Technical Prime Professional Resources Limited
- • Vulcan Solutions
Procurement history
| Date | Document |
|---|---|
| 2012-08-10 | Contract notice |
| 2012-10-19 | Contract award notice |
Contract notice (2012-08-10)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Total value of the procurement: 4 000 000 💰
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Environmental Protection Agency
Postal address: Headquarters, PO Box 3000, Johnstown Castle Estate
Postal town: Wexford
Contact
Internet address: http://epa.ie 🌏
Phone: +353 539160600 📞
Fax: +353 539160699 📠
Reference
Dates
Date dispatched: 2012-08-10 📅
Submission deadline: 2012-09-19 📅
Publication date: 2012-08-16 📅
Identifiers
Notice number: 2012/S 156-260858
OJ-S issue: 156
Additional information
“(ET Ref:466712).”
Object
Scope of the procurement
Short description:
“The Environment Protection Agency has made a strategic investment in Microsoft Dynamics CRM 2011 and has delivered a number of significant applications to...”
Show more
“Note: to register your interest in this notice and obtain any additional information please visit the eTenders Web Site at...”
Show more
“The awarding authority has indicated that it will accept electronic responses to this notice via a 'Tender Submission Postbox' facility. Further details of...”
Show more
“Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid...”
Show more
Lot number: 1
Title of the lot: CRM (xRM) infrastructure support
Short description:
“Infrastructure and technical architecture support.”
Quantity or scope: Technical architecture, infrastructure support.
Estimated value excluding VAT: 200 000 💰
1 000 000 💰
Lot number: 2
Title of the lot: CRM (xRM) business analysis
Short description:
“Business analysis.”
Quantity or scope: Business analysis.
Lot number: 3
Title of the lot: CRM (xRM) development
Short description:
“CRM systems development and configuration.”
Quantity or scope: Systems development.
Estimated value excluding VAT: 2 500 000 💰
Lot number: 4
Title of the lot: CRM (xRM) testing
Short description:
“CRM (xRM) testing.”
Quantity or scope: CRM (xRM) testing.
Estimated value excluding VAT: 500 000 💰
Reference number: IE-EPA-2012-CRM-FA
Place of performance
Main site or place of performance:
“Wexford Ireland.”
Procedure
Maximum number of operators of the framework agreement: 5
Duration of the framework agreement in years: 4
Languages
Language: English 🗣️
Contracting authority
Contact
Contact point: Dr Tom Stafford
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA01535 🌏
Name: Environmental Protection Agency
Postal address: Headquarters, PO Box 3000, Johnstown Castle Estate
Postal town: Wexford
Country: Ireland 🇮🇪
URL for further information: http://epa.ie 🌏
URL for documents: http://epa.ie 🌏
URL for participation: http://epa.ie 🌏
Reference
Identifiers
Reference number attributed by the contracting authority: IE-EPA-2012-CRM-FA
Source: OJS 2012/S 156-260858 (2012-08-10)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Total value of the procurement: 4 000 000 💰
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: Environmental Protection Agency
Postal address: Headquarters, PO Box 3000, Johnstown Castle Estate
Postal town: Wexford
Contact
Internet address: http://epa.ie 🌏
Phone: +353 539160600 📞
Fax: +353 539160699 📠
Reference
Dates
Date dispatched: 2012-08-10 📅
Submission deadline: 2012-09-19 📅
Publication date: 2012-08-16 📅
Identifiers
Notice number: 2012/S 156-260858
OJ-S issue: 156
Additional information
“(ET Ref:466712).”
Object
Scope of the procurement
Short description:
“The Environment Protection Agency has made a strategic investment in Microsoft Dynamics CRM 2011 and has delivered a number of significant applications to...”
“Note: to register your interest in this notice and obtain any additional information please visit the eTenders Web Site at...”
Show more (2)
“The awarding authority has indicated that it will accept electronic responses to this notice via a 'Tender Submission Postbox' facility. Further details of...”
“Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid...”
Title of the lot: CRM (xRM) infrastructure support
Short description:
“Infrastructure and technical architecture support.”
Quantity or scope: Technical architecture, infrastructure support.
Estimated value excluding VAT: 200 000 💰
1 000 000 💰
Lot number: 2
Title of the lot: CRM (xRM) business analysis
Short description:
“Business analysis.”
Quantity or scope: Business analysis.
Lot number: 3
Title of the lot: CRM (xRM) development
Short description:
“CRM systems development and configuration.”
Quantity or scope: Systems development.
Estimated value excluding VAT: 2 500 000 💰
Lot number: 4
Title of the lot: CRM (xRM) testing
Short description:
“CRM (xRM) testing.”
Quantity or scope: CRM (xRM) testing.
Estimated value excluding VAT: 500 000 💰
Reference number: IE-EPA-2012-CRM-FA
Place of performance
Main site or place of performance:
“Wexford Ireland.”
Procedure
Maximum number of operators of the framework agreement: 5
Duration of the framework agreement in years: 4
Languages
Language: English 🗣️
Contracting authority
Contact
Contact point: Dr Tom Stafford
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA01535 🌏
Name: Environmental Protection Agency
Postal address: Headquarters, PO Box 3000, Johnstown Castle Estate
Postal town: Wexford
Country: Ireland 🇮🇪
URL for further information: http://epa.ie 🌏
URL for documents: http://epa.ie 🌏
URL for participation: http://epa.ie 🌏
Reference
Identifiers
Reference number attributed by the contracting authority: IE-EPA-2012-CRM-FA
Source: OJS 2012/S 156-260858 (2012-08-10)
Contract award notice (2012-10-19)
Object
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2012-10-19 📅
Publication date: 2012-10-24 📅
Identifiers
Notice number: 2012/S 205-336722
Refers to notice: 2012/S 156-260858
OJ-S issue: 205
Additional information
“(ET Ref:522934).”
Procedure
Award criteria
Criterion: 1. The tenderer’s demonstrated understanding of the specific services to be provided under this contract (10)
2. The quality of the resource allocation (30)
3. The quality of the backstopping services and contingency measures (15)
4. The means by which performance standards are ensured, and on-going quality of output is monitored and maintained (10)
5. The overall quality of the tender (5)
6. The ultimate cost tendered for the contract (in €, including VAT). The comprehensiveness of the cost breakdown including predicted expenses etc. (30)
Award of contract
1️⃣
Date of contract conclusion: 2012-10-09 📅
Name: Dss
Postal address: Hyde House, Adelaide Road
Postal town: Dublin 2
Country: Ireland 🇮🇪
Internet address: www.decision.ie 🌏
2️⃣
Name: Technical Prime Professional Resources Limited
Postal address: Douglas
Postal town: Cork
3️⃣
Name: Vulcan Solutions
Postal address: Parkmore East Bus Park, Galway
Postal town: Galway
Internet address: vulcan.ie 🌏
4️⃣
Name: Dataworks Limited
Postal address: Unit 4I, Six Cross Roads, Business Park, Waterford
Postal town: Waterford
Internet address: www.dataworks.ie 🌏
5️⃣
Name: Isite
Postal address: Unit A1, Hume Center, Park West
Postal town: Dublin 12
Internet address: www.isite-solutions.com 🌏
6️⃣
Name: Ergo
Postal address: East Point Business Park
Postal town: Dublin 3
7️⃣
8️⃣
9️⃣
1️⃣0️⃣
1️⃣1️⃣
1️⃣2️⃣
1️⃣3️⃣
1️⃣4️⃣
1️⃣5️⃣
1️⃣6️⃣
1️⃣7️⃣
Information about tenders
Number of tenders received: 4
7
6
3
Source: OJS 2012/S 205-336722 (2012-10-19)
Object
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2012-10-19 📅
Publication date: 2012-10-24 📅
Identifiers
Notice number: 2012/S 205-336722
Refers to notice: 2012/S 156-260858
OJ-S issue: 205
Additional information
“(ET Ref:522934).”
Procedure
Award criteria
Criterion: 1. The tenderer’s demonstrated understanding of the specific services to be provided under this contract (10)
2. The quality of the resource allocation (30)
3. The quality of the backstopping services and contingency measures (15)
4. The means by which performance standards are ensured, and on-going quality of output is monitored and maintained (10)
5. The overall quality of the tender (5)
6. The ultimate cost tendered for the contract (in €, including VAT). The comprehensiveness of the cost breakdown including predicted expenses etc. (30)
Award of contract
1️⃣
Date of contract conclusion: 2012-10-09 📅
Name: Dss
Postal address: Hyde House, Adelaide Road
Postal town: Dublin 2
Country: Ireland 🇮🇪
Internet address: www.decision.ie 🌏
2️⃣
Name: Technical Prime Professional Resources Limited
Postal address: Douglas
Postal town: Cork
3️⃣
Name: Vulcan Solutions
Postal address: Parkmore East Bus Park, Galway
Postal town: Galway
Internet address: vulcan.ie 🌏
4️⃣
Name: Dataworks Limited
Postal address: Unit 4I, Six Cross Roads, Business Park, Waterford
Postal town: Waterford
Internet address: www.dataworks.ie 🌏
5️⃣
Name: Isite
Postal address: Unit A1, Hume Center, Park West
Postal town: Dublin 12
Internet address: www.isite-solutions.com 🌏
6️⃣
Name: Ergo
Postal address: East Point Business Park
Postal town: Dublin 3
7️⃣
8️⃣
9️⃣
1️⃣0️⃣
1️⃣1️⃣
1️⃣2️⃣
1️⃣3️⃣
1️⃣4️⃣
1️⃣5️⃣
1️⃣6️⃣
1️⃣7️⃣
Information about tenders
Number of tenders received: 4
7
6
3
Source: OJS 2012/S 205-336722 (2012-10-19)
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