Provision of IT Managed Services and Supporting Software

Dublin Airport Authority plc (DAA)

DAA views the delivery of an optimised and cost effective IT Managed Service model as a core component of its IT strategy. In addition DAA see this as a strategic opportunity to develop a commercial IT model which leverages the components included in this project to deliver services to its customer base.
DAA currently has many different managed service providers for a range of airport specific and general IT services. This project will look to rationalise and streamline service delivery as well as consolidating services to common suppliers where possible.
Note: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=456212.

Deadline

The time limit for receipt of tenders was 2012-07-30. The procurement was published on 2012-06-29.

Who? What? Where?
Procurement history
Date Document
2012-06-29 Contract notice
Contract notice (2012-06-29)
Object
Scope of the procurement
Title: computer equipment and supplies
Quantity or scope: As per attached DAA RFI.10 000 000
Total value of the procurement: 10 000 000 💰
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Computer equipment and supplies 📦

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Dublin Airport Authority plc (DAA)
Postal address: Dublin Airport,
Postal town: Dublin
Contact
Internet address: http://www.dublinairportauthority.com 🌏
E-mail: peter.white@daa.ie 📧
Phone: +353 18145161 📞
Fax: +353 1814516 📠

Reference
Dates
Date dispatched: 2012-06-29 📅
Submission deadline: 2012-07-30 📅
Publication date: 2012-07-03 📅
Identifiers
Notice number: 2012/S 125-207593
OJ-S issue: 125
Additional information
(ET Ref:456212).

Object
Scope of the procurement
Service category: 27
Short description:
DAA views the delivery of an optimised and cost effective IT Managed Service model as a core component of its IT strategy. In addition DAA see this as a strategic opportunity to develop a commercial IT model which leverages the components included in this project to deliver services to its customer base.
Show more
DAA currently has many different managed service providers for a range of airport specific and general IT services. This project will look to rationalise and streamline service delivery as well as consolidating services to common suppliers where possible.
Show more
Note: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=456212.
Lot number: 1
Title of the lot: ITSM Toolset
Short description:
The primary requirement for DAA is to procure and implement a toolset to deliver its current and future ITSM needs and also be capable of handling non IT tickets and processes for other airport related elements such as facilities management and scheduled maintenance tasks.
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Quantity or scope: Supply of Toolset.
Duration: 60 months
Additional information about the lots: Please information contained within the DAA attached RFI.
Lot number: 2
Title of the lot: Service Desk Resources and Management including Level 2, Field Support and Desktop Management Resources
Short description:
DAA currently operates multiple service desks in various locations, supporting both airport specific and general IT systems. The current service desks have been in place for over 4 years and will be replaced within the scope of this project.
DAA understands the benefits of deploying a common Service Desk to act as the primary point of contact for all DAA users and airport clients on a 24 x 7 basis.
This common service desk will use an ITSM toolset provided by DAA as per Lot 1 of this RFI.
Quantity or scope:
Service Desk Resources and Management including Level 2, Field Support and Desktop Management Resources.
Lot number: 3
Title of the lot: CUTE replacement (3 Airports)
Short description:
One of the key managed services currently in place is the Common User Terminal Equipment (CUTE) operated at Dublin, Cork and Shannon airports. The existing systems have been in place for over 5 years and these systems will be replaced in a phased manner within the scope of this project. The subsequent ongoing management of these new systems will be a key deliverable of the overall Managed Services solution.
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Quantity or scope: Common CUTE system across the 3 airports.
Additional information about the lots: Please see attached FRI for additional information.
Lot number: 4
Title of the lot: Managed Print Services
Short description:
Deployment of a standardised managed print environment for all DAA users and customers.
Quantity or scope:
Deployment of a standardised managed print environment for all DAA users and customers.
Additional information about the lots: Please see attaced DAA RFI.
Lot number: 5
Title of the lot: End User Computing Equipment Framework Agreement
Short description:
Deployment OF a standardised PC and Laptop portfolio for all DAA users and customers. This may include but is not limited to the following:
— Standard desktop PC,
— Standard laptop PC,
— Lightweight laptop PC,
— High performance workstation PC,
— Zero Thin Client / Virtual desktop device,
— PC and laptop consumables,
— Tablet devices,
— Projectors.
Quantity or scope:
This may include but is not limited to the following:
— Standard desktop PC,
— Standard laptop PC,
— Lightweight laptop PC,
— High performance workstation PC,
— Zero Thin Client / Virtual desktop device,
— PC and laptop consumables,
— Tablet devices,
— Projectors.
Additional information about the lots: Please see attached DAA RFI.
Quantity or scope: As per attached DAA RFI.
Place of performance
Main site or place of performance: Dublin, Cork and Shannon Airports.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As stated in the Attached DAA RFI.
Technical and professional ability: As stated in the attached DAA RFI.

Procedure
Maximum number of operators of the framework agreement: 5
Duration of the framework agreement in months: 60
Languages
Language: English 🗣️

Contracting authority
Contact
Contact point: Group Procurement
Peter White
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA01415 🌏
Name: Dublin Airport Authority plc (DAA)
Postal address: Dublin Airport
Fax: +353 18141106 📠
URL for further information: http://www.dublinairportauthority.com 🌏
Contact point: peter white
Phone: +353 18144427 📞
URL for documents: http://www.dublinairportauthority.com 🌏
Fax: +353 18145161 📠
URL for participation: http://www.dublinairportauthority.com 🌏

Complementary information
Recurrent procurement
5-7 years
Source: OJS 2012/S 125-207593 (2012-06-29)
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