Provision of a convention bureau CRM system

Fáilte Ireland-National Tourism Development Authority

Fáilte Ireland is the National Tourism Development Authority, established by the Irish Government in May 2003 to guide and promote the development of tourism as a leading indigenous component of the Irish economy. To this end, Fáilte Ireland, working in partnership with the tourism industry, provides an extensive range of support services and business solutions designed specifically to develop and sustain Ireland as a high-quality and competitive tourism destination.
Our vision for Irish tourism is that of a dynamic, innovative, sustainable and highly regarded sector offering international and domestic visitors a positive and memorable experience beyond their expectations. Further information on Fáilte Ireland can be found on our website www.Fáilteireland.ie.
The Business Tourism Unit of Fáilte Ireland currently operates an in-house CRM system (Goldmine) which over the years, with the development of the business tourism function, has become unable to meet our demands and more specialised requirements. Furthermore, it is intended that Fáilte Ireland and the Dublin Convention Bureau, who are both in different locations and have their own servers, are now both going to share the one system. The Dublin Convention Bureau currently uses a Microsoft Access in-house system.
The new system will be a web-enabled system to allow access for different companies from different locations. It is intended that this system will be housed within Fáilte Ireland; however, other solutions will be considered. This will be a comprehensive CRM system which will provide all the requisite CRM functionality and also be capable of providing detailed and complex analysis. Both Fáilte Ireland and the Dublin Convention Bureau, as well as sharing similar requirements in a wide range of areas, will also require the system to provide functionality which will be unique to their individual processes. The system will be made available to the public, and also to other companies in the future.
See request for tender document available for downloading from the Irish Government's procurement portal www.etenders.gov.ie for full details.
Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=239892.

Deadline

The time limit for receipt of tenders was 2011-06-16. The procurement was published on 2011-05-23.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2011-05-23 Contract notice
2011-09-14 Contract award notice
Contract notice (2011-05-23)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Quantity or scope:
This is a 3 year contract for the supply, maintenance and support of a system to meet our requirements with an option to renew the contract for an additional 2 years. The contract will be subject to annual reviews over the entire life of the contract.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Postal address: 88-95 Amiens Street
Postal town: Dublin 1
Contact
Internet address: http://www.failteireland.ie 🌏
E-mail: procurement@failteireland.ie 📧
Phone: +353 18847888 📞
Fax: +353 18556821 📠

Reference
Dates
Date dispatched: 2011-05-23 📅
Submission deadline: 2011-06-16 📅
Publication date: 2011-05-25 📅
Identifiers
Notice number: 2011/S 100-164252
Refers to notice: 2010/S 119-180300
OJ-S issue: 100
Additional information
Please return 3 hard copies of your tender response and one copy on CD. The CD version may include examples of website projects previously undertaken by your company which are relevant to this tender, and referenced in your response document, including URL links. The tender reference number BT/2011/01 must be quoted on the outside of your response envelope. 1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties 2) This is the sole call for competition for this service. 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers. 4) Establishment of the framework will be subject to the approval of the competent authorities. 5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion. 6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time. 7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition at the application stage. The Purchasing Authority is acting on behalf of the following organisations: Dublin Convention Bureau and possibly other interested parties will also be availing of this system. (ET Ref:239892).
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Object
Scope of the procurement
Short description:
Fáilte Ireland is the National Tourism Development Authority, established by the Irish Government in May 2003 to guide and promote the development of tourism as a leading indigenous component of the Irish economy. To this end, Fáilte Ireland, working in partnership with the tourism industry, provides an extensive range of support services and business solutions designed specifically to develop and sustain Ireland as a high-quality and competitive tourism destination.
Show more
Our vision for Irish tourism is that of a dynamic, innovative, sustainable and highly regarded sector offering international and domestic visitors a positive and memorable experience beyond their expectations. Further information on Fáilte Ireland can be found on our website www.Fáilteireland.ie.
Show more
The Business Tourism Unit of Fáilte Ireland currently operates an in-house CRM system (Goldmine) which over the years, with the development of the business tourism function, has become unable to meet our demands and more specialised requirements. Furthermore, it is intended that Fáilte Ireland and the Dublin Convention Bureau, who are both in different locations and have their own servers, are now both going to share the one system. The Dublin Convention Bureau currently uses a Microsoft Access in-house system.
Show more
The new system will be a web-enabled system to allow access for different companies from different locations. It is intended that this system will be housed within Fáilte Ireland; however, other solutions will be considered. This will be a comprehensive CRM system which will provide all the requisite CRM functionality and also be capable of providing detailed and complex analysis. Both Fáilte Ireland and the Dublin Convention Bureau, as well as sharing similar requirements in a wide range of areas, will also require the system to provide functionality which will be unique to their individual processes. The system will be made available to the public, and also to other companies in the future.
Show more
See request for tender document available for downloading from the Irish Government's procurement portal www.etenders.gov.ie for full details.
Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=239892.
Variants will be accepted ✅
Reference number: BT/2011/01
Place of performance
Main site or place of performance: Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
See request for tender document available for doenloading from the Irish Government's procurement website www.etenders.gov.ie for full details.
Economic and financial standing:
See request for tender document available for doenloading from the Irish Government's procurement website www.etenders.gov.ie for full details.
Technical and professional ability:
See request for tender document available for doenloading from the Irish Government's procurement website www.etenders.gov.ie for full details.
Contract execution
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Payment on receipt of invoices quoting official Fálte Ireland purchase order number.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: Single legal entity(ies).
Names and professional qualifications of the staff ✅

Procedure
Tender validity period: 6 months
Tender opening date: 2011-06-16 📅
Place of opening: Fáilte Ireland offices.
Place: Fáilte Ireland offices.
Languages
Language: English 🗣️

Contracting authority
Identity
Awarding authority name: Fáilte Ireland-National Tourism Development Authority
The procurement is done on behalf of other contracting authorities ✅
Contact
Contact point: Procurement Officer
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA05025 🌏
Name: eTenders Website
Phone: +353 16177944 📞
URL for further information: http://www.etenders.gov.ie 🌏
URL for documents: http://www.etenders.gov.ie 🌏
Name: Fáilte Ireland-National Tourism Development Authority
URL for participation: http://www.failteireland.ie 🌏

Reference
Dates
Publication date: 2010-06-22 📅
Identifiers
Reference number attributed by the contracting authority: BT/2011/01
Notice number in the OJ S: 2010/S 119-180300
Additional information
Please return 3 hard copies of your tender response and one copy on CD. The CD version may include examples of website projects previously undertaken by your company which are relevant to this tender, and referenced in your response document, including URL links.
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The tender reference number BT/2011/01 must be quoted on the outside of your response envelope.
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties
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2) This is the sole call for competition for this service.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.
4) Establishment of the framework will be subject to the approval of the competent authorities.
5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion.
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6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition at the application stage.
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The Purchasing Authority is acting on behalf of the following organisations:
Dublin Convention Bureau and possibly other interested parties will also be availing of this system.
(ET Ref:239892).

Complementary information
Review body
Name: High Court
Postal address: Chief Registrar, Four Courts
Postal town: Dublin 7
Country: Ireland 🇮🇪
Internet address: www.courts.ie 🌏
Information about review deadlines:
The contracting authority will not conclude this framework agreement to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement.
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Source: OJS 2011/S 100-164252 (2011-05-23)
Contract award notice (2011-09-14)
Object
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2011-09-14 📅
Publication date: 2011-09-16 📅
Identifiers
Notice number: 2011/S 178-291799
Refers to notice: 2011/S 100-164252
OJ-S issue: 178
Additional information
Please note that this is a contract award notice. The Purchasing Authority is acting on behalf of the following organisations: Dublin Convention Bureau and possibly other interested parties will also be availing of this system. (ET Ref:306332).

Object
Scope of the procurement
Estimated value excluding VAT: 81 250 💰
132 000 💰

Procedure
Award criteria
Criterion: 1. Price (100)
2. Delivery of requirements for the CRM Convention Bureau System (30)
3. Delivery Timeline (10)
4. Proof of technical and creative resources (30)
5. Creativity and innovation (20)
6. Contract management (10)

Award of contract
Date of contract conclusion: 2011-08-31 📅
Postal address: Unit A1, Hume Center
Postal town: Park West
Postal code: Dublin 12
Country: Ireland 🇮🇪
Internet address: www.isite-solutions.com 🌏
Information about tenders
Number of tenders received: 4

Complementary information
Review body
Postal town: Dublin
Postal code: Dublin 7
Source: OJS 2011/S 178-291799 (2011-09-14)
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