Provision of a convention bureau CRM system
Fáilte Ireland is the National Tourism Development Authority, established by the Irish Government in May 2003 to guide and promote the development of tourism as a leading indigenous component of the Irish economy. To this end, Fáilte Ireland, working in partnership with the tourism industry, provides an extensive range of support services and business solutions designed specifically to develop and sustain Ireland as a high-quality and competitive tourism destination.
Our vision for Irish tourism is that of a dynamic, innovative, sustainable and highly regarded sector offering international and domestic visitors a positive and memorable experience beyond their expectations. Further information on Fáilte Ireland can be found on our website
www.Fáilteireland.ie.
The Business Tourism Unit of Fáilte Ireland currently operates an in-house CRM system (Goldmine) which over the years, with the development of the business tourism function, has become unable to meet our demands and more specialised requirements. Furthermore, it is intended that Fáilte Ireland and the Dublin Convention Bureau, who are both in different locations and have their own servers, are now both going to share the one system. The Dublin Convention Bureau currently uses a Microsoft Access in-house system.
The new system will be a web-enabled system to allow access for different companies from different locations. It is intended that this system will be housed within Fáilte Ireland; however, other solutions will be considered. This will be a comprehensive CRM system which will provide all the requisite CRM functionality and also be capable of providing detailed and complex analysis. Both Fáilte Ireland and the Dublin Convention Bureau, as well as sharing similar requirements in a wide range of areas, will also require the system to provide functionality which will be unique to their individual processes. The system will be made available to the public, and also to other companies in the future.
See request for tender document available for downloading from the Irish Government's procurement portal
www.etenders.gov.ie for full details.
Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at
http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=239892.
Deadline
The time limit for receipt of tenders was 2011-06-16.
The procurement was published on 2011-05-23.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
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Procurement history
| Date |
Document |
| 2011-05-23
|
Contract notice
|
| 2011-09-14
|
Contract award notice
|