Managed Service for Website / Application Support and Maintenance
Fáilte Ireland is the National Tourism Development Authority, established by the Irish Government in May 2003 to guide and promote the development of tourism as a leading indigenous component of the Irish economy. To this end, Fáilte Ireland, working in partnership with the tourism industry, provides an extensive range of support services and business solutions designed specifically to develop and sustain Ireland as a high-quality and competitive tourism destination.
Our vision for Irish tourism is that of a dynamic, innovative, sustainable and highly regarded sector offering international and domestic visitors a positive and memorable experience beyond their expectations. Further information on Fáilte Ireland can be found on our website
www.failteireland.ie.
The Fáilte Ireland e-Business Department is responsible for the facilitation of development and support of technical solutions to various business groups within Fáilte Ireland. The department works in conjunction with these business groups and 3rd party suppliers to provide and deliver quality e-Business solutions. It also supports, maintains and develops bespoke websites and systems such as the TCS,
www.discoverireland.ie,
www.meetinireland.ie,
www.failteireland.ie,
www.picktourism.ie etc.
This contract is to provide a managed service to support maintain and in some cases enhance bespoke software websites and applications that Failte Ireland has developed and hosts.
This managed service contract does not include the support and maintenance of server, network or operating systems infrastructure. It does not include the support of desktops, printers or system administration of such, or the rollout of standard software packages.
The nature of this contract is for the provision of a fully managed service in two key areas:
1. Tourism Content System (TCS) Support.
Support and maintain on a daily basis the TCS system. This is a bespoke software website that has been developed in house by Fáilte Ireland and contains up to 16 000 tourism products. This will involve regular maintenance, bug fixing and enhancements to the TCS. It is envisaged that this would be dedicated service provided during normal business hours Monday to Friday with flexibility to increase the service offering as required on an agreed basis.
2. Business and Technical Analysis.
Provision of Business and Technical Analysis on various applications and projects including the TCS,
www.discoverireland.ie,
www.failteireland.ie,
www.meetinireland.com and any other websites that are developed by Fáilte Ireland in the future. The provider will act as a business / technical liaison between the Fáilte Ireland business owners and suppliers, understanding their requirements and ensuring that they can be provided by existing e-Business applications. The provider should have an in depth knowledge of website technology and web site design and development life cycle. It is envisaged that this would be dedicated service provided during normal business hours Monday to Friday with flexibility to increase the service offering as required on an agreed basis.
See Appendix A of the RFT document available for downloading from
www.etenders.gov.ie website for a detailed list of requirements.
NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at
http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=223732.
Deadline
The time limit for receipt of tenders was 2011-05-18.
The procurement was published on 2011-04-18.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?
What?
Where?
Procurement history
| Date |
Document |
| 2011-04-18
|
Contract notice
|
| 2011-11-09
|
Contract award notice
|