Supplier: Rigneydolphin

2 archived procurements

Recent procurements where the supplier Rigneydolphin is mentioned

2012-01-25   Tender for the provision of contact management services (National Consumer Agency)
The National Consumer Agency (NCA) wishes to contract for a specialist provider of contact centre services to assist it in the execution of its operations and statutory functions, mainly in the area of information for consumers in relation to their rights when buying goods and services and also on personal finance. Note: To register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=373132. View the procurement ยป
Mentioned suppliers: Rigneydolphin
2011-07-28   Specialised call centre triage services and related administrative support services (Health Service Executive (HSE))
To provide a full front line customer contact triage service to ensure customer contact response within agreed SLAโ€™s, currently 80 % calls answered in less than 20 seconds, calls and mail redirected as appropriate on the day. The service will also be required to report on a daily, weekly and monthly basis on all customer interactions, referrals etc. including detailed analysis of contact type and subject. Note: to register your interest in this notice and obtain any additional information please visit โ€ฆ View the procurement ยป
Mentioned suppliers: Rigneydolphin