Procurements: Interactive voice response software package

3 archived procurements

Interactive voice response software package have been procured by organizations such as National University of Ireland, Galway (NUI Galway), Office of the Revenue Commissioners_366, and Road Safety Authority (RSA).

Recent procurements of interactive voice response software package in Ireland

2023-06-30   Request for Tenders for the provision of a Contact Centre as a Service (Office of the Revenue Commissioners_366)
This public procurement competition relates to the provision of a Contact Centre as a Service and affiliate functionality to allow Revenue to modernise is contact centre offerings View the procurement »
2020-10-19   Remote Proctoring Solution (National University of Ireland, Galway (NUI Galway))
The contracting authority is seeking to establish a single party framework for the delivery of a remote proctoring solution which is required urgently in order to maintain the integrity of formal university examinations which will be held online from January 2021. Under Article 27 of the Directive 2014/24/EU, the contracting authority is employing an accelerated open procedure for this requirement. We are employing a reduced timeline of 15 days for receipt of tenders. This is due to the requirement … View the procurement »
2018-04-23   RFT for Provision, Support and Maintenance of Query Management, Knowledge Management and Telephony Solution (Road Safety Authority (RSA))
The RSA invites responses to this tender for the supply and support of an integrated Query Management, Knowledge Management and VoIP Telephony Solution. The objectives are to establish the Customer Call Centre as a centre of excellence for handling queries from customers and the public, and to deliver a modern VoIP Telephony Solution for organisation-wide communications which removes the reliance on fixed line ISDN services. The solution will transform our operational processes for managing customer … View the procurement »
Mentioned suppliers: Provident CRM Ltd
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Procuring organizations: National University of Ireland, Galway... Office of the Revenue Commissioners_366 Road Safety Authority (RSA)
Products/services: Software package and information systems Communication and multimedia software package Communication software package Interactive voice response software package Radio, television, communication,... Television and radio receivers, and sound... Microphones and loudspeakers Telecommunications equipment and supplies Industry specific software package Document creation, drawing, imaging,...