Title attributed to the contract by the contracting authority: Customer relationship management system with workflow. The Arts Council wishes to establish a 4-year single provider framework agreement for the implementation of a customer relationship management system that will allow the organisation to manage client relationships including customer care, information provision, and grant management. The system must have the ability to record contact details and enable staff to capture all contacts with clients across multiple channels including email, phone and meetings. A flexible workflow system is required to manage processes within the Arts Council including the administration of grant applications and query handling. Additional requirements, if any, falling within the scope for the framework agreement will be sourced through the framework member. Tender documents are available to download from www.etenders.gov.ie. further information and additional documentation relating to this notice may be available on the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=54102.
Deadline
The time limit for receipt of tenders was 2007-10-18.
The procurement was published on 2007-09-11.
Contract notice (2007-09-07) Object Scope of the procurement
Title: Computer-related services
Full text:
“Title attributed to the contract by the contracting authority: Customer relationship management system with workflow. The Arts Council wishes to establish a...”
Full text
Title attributed to the contract by the contracting authority: Customer relationship management system with workflow. The Arts Council wishes to establish a 4-year single provider framework agreement for the implementation of a customer relationship management system that will allow the organisation to manage client relationships including customer care, information provision, and grant management. The system must have the ability to record contact details and enable staff to capture all contacts with clients across multiple channels including email, phone and meetings. A flexible workflow system is required to manage processes within the Arts Council including the administration of grant applications and query handling. Additional requirements, if any, falling within the scope for the framework agreement will be sourced through the framework member. Tender documents are available to download from www.etenders.gov.ie. further information and additional documentation relating to this notice may be available on the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=54102.
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ie021 🏙️ Notice metadata
Document type: Contract notice
Nature of contract: Service contract
Regulation: European Communities, with participation by GATT countries
Original language: English 🗣️
Procedure
Procedure type: Open procedure
Award criteria
The most economic tender
Type of bid: Global tender
Awarding authority type: Body governed by public law
Main activity: Recreation, culture and religion
Contracting authority Identity
Awarding authority name: Arts Council
Country: Ireland 🇮🇪 Contact
Internet address: http://www.artscouncil.ie🌏
Reference Dates
Publication date: 2007-09-11 📅
Date received: 2007-09-07 📅
Date dispatched: 2007-09-07 📅
Submission deadline: 2007-10-18 📅
Identifiers
Notice number (legacy): 214004-2007
OJ-S issue: 174/2007