M700.CN.1025 - Soft Facilities Management Services for MetroLink (TII)

Transport Infrastructure Ireland (TII)

Transport Infrastructure Ireland (TII), acting as the Sponsoring Agency for the Dublin MetroLink programme, is seeking to appoint a contractor for the provision of Soft Facilities Management (Soft FM) Services for MetroLink. TII has signed a new 10-year lease, with the option to extend up to a maximum of 15 years, for the MetroLink project team at Coopers Cross, a landmark mixed-use campus in Dublin’s North Docklands. The services to be included in the scope of this contract will be: • Staff requirements for the Coopers Cross Office including 2 x reception staff and 2 x facilities assistants. • Cleaning services and consumables; • Coffee machines (rental, servicing, maintenance, beans etc); • Office stationery and supplies; • Courier services; • Taxi services; • Postal services; • Franking machine services; • Canteen supplies (tea, coffee, sugar, biscuits); • Confidential shredding services; • Facilities equipment maintenance; • Fire extinguisher and first aid equipment maintenance (MetroLink controlled areas only); • Smoke detector servicing (MetroLink controlled areas only); • Zip Tap maintenance and Co2 supply (Coopers Cross office); and • Further Soft FM services to cater for support for MetroLink site offices to be set up in future. All organisations wishing to participate in this procurement should register at Metrolink eSourcing Portal https://metrolink.app.jaggaer.com/ The procurement documents for this competition will be available on the MetroLink eSourcing platform following publication of this contract notice in the OJEU. Upon the completion of the registration, please navigate to PQQs/ITTs Open to All Suppliers tab on the Main Dashboard, locate “Soft FM Services”, express an interest and submit a response. Refer to Appendix 15 - Instructions for Submission of Response - Soft FM Services for further information about submitting a response. All clarification queries in relation to this procurement must be submitted via the Metrolink eSourcing portal. Refer to the RFT documents for further information.

Deadline

Deadline 2026-11-03

Who? What? Where?
Procurement history
Date Document
2026-10-01 Contract notice
2026-10-11 Contract notice
Contract notice (2026-10-01)
Object
Scope of the procurement
Title: M700.CN.1025 - Soft Facilities Management Services for MetroLink (TII)
Short description:
Transport Infrastructure Ireland (TII), acting as the Sponsoring Agency for the Dublin MetroLink programme, is seeking to appoint a contractor for the provision of Soft Facilities Management (Soft FM) Services for MetroLink. TII has signed a new 10-year lease, with the option to extend up to a maximum of 15 years, for the MetroLink project team at Coopers Cross, a landmark mixed-use campus in Dublin’s North Docklands. The services to be included in the scope of this contract will be: • Staff requirements for the Coopers Cross Office including 2 x reception staff and 2 x facilities assistants. • Cleaning services and consumables; • Coffee machines (rental, servicing, maintenance, beans etc); • Office stationery and supplies; • Courier services; • Taxi services; • Postal services; • Franking machine services; • Canteen supplies (tea, coffee, sugar, biscuits); • Confidential shredding services; • Facilities equipment maintenance; • Fire extinguisher and first aid equipment maintenance (MetroLink controlled areas only); • Smoke detector servicing (MetroLink controlled areas only); • Zip Tap maintenance and Co2 supply (Coopers Cross office); and • Further Soft FM services to cater for support for MetroLink site offices to be set up in future. All organisations wishing to participate in this procurement should register at Metrolink eSourcing Portal https://metrolink.app.jaggaer.com/ The procurement documents for this competition will be available on the MetroLink eSourcing platform following publication of this contract notice in the OJEU. Upon the completion of the registration, please navigate to PQQs/ITTs Open to All Suppliers tab on the Main Dashboard, locate “Soft FM Services”, express an interest and submit a response. Refer to Appendix 15 - Instructions for Submission of Response - Soft FM Services for further information about submitting a response. All clarification queries in relation to this procurement must be submitted via the Metrolink eSourcing portal. Refer to the RFT documents for further information.
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Type of contract: Services
Products/services: Building and facilities management services 📦
Estimated value excluding VAT: 2 860 000 EUR 💰
Description
Internal identifier: 0
Description of the procurement:
Transport Infrastructure Ireland (TII), acting as the Sponsoring Agency for the Dublin MetroLink programme, is seeking to appoint a contractor for the provision of Soft Facilities Management (Soft FM) Services for MetroLink. TII has signed a new 10-year lease, with the option to extend up to a maximum of 15 years, for the MetroLink project team at Coopers Cross, a landmark mixed-use campus in Dublin’s North Docklands. The services to be included in the scope of this contract will be: • Staff requirements for the Coopers Cross Office including 2 x reception staff and 2 x facilities assistants. • Cleaning services and consumables; • Coffee machines (rental, servicing, maintenance, beans etc); • Office stationery and supplies; • Courier services; • Taxi services; • Postal services; • Franking machine services; • Canteen supplies (tea, coffee, sugar, biscuits); • Confidential shredding services; • Facilities equipment maintenance; • Fire extinguisher and first aid equipment maintenance (MetroLink controlled areas only); • Smoke detector servicing (MetroLink controlled areas only); • Zip Tap maintenance and Co2 supply (Coopers Cross office); and • Further Soft FM services to cater for support for MetroLink site offices to be set up in future.
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Additional products/services:
+ 2 more
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration: 72 months
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-11-03 12:00:00 📅
Conditions for opening of tenders: 2026-11-03 12:30:00 📅
Conditions for opening of tenders (place): https://metrolink.app.jaggaer.com/
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 180 days
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-11-03 12:30:00 📅
Place: https://metrolink.app.jaggaer.com/
Electronic invoicing: Required
Electronic ordering will be used ✅
Electronic payment will be used ✅
Deadline for requesting additional information: 2026-10-20 12:00:00 📅

Contracting authority
Name and addresses
Name: Transport Infrastructure Ireland (TII)
National registration number: 9510201H
Postal address: Parkgate Business Centre, Parkgate Street
Postal code: D08 DK10
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: metrolinkesourcing@tii.ie 📧
Phone: 00 353 1 6463600 📞
URL: https://www.tii.ie/ 🌏
Address of the buyer profile: https://www.metrolink.ie/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://metrolink.app.jaggaer.com/ 🌏
Participation URL: https://metrolink.app.jaggaer.com/ 🌏
Electronic submission: Required

Complementary information
Additional information
The contract value stated in section 2.1.3 represents TII’s best estimate of the anticipated total value of the services to be provided under any contract that may be awarded further to this competition, including risk and inflation and other as yet unknown facilities related services required by TII, and should not be taken as a definitive indication or guarantee of the volume services that may be required by TII due to the variable demand for these services, and therefore the value may be lower, or indeed higher than this estimate.
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Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 192-684763 (2026-10-01)
Contract notice (2026-10-11)
Object
Scope of the procurement
Short description:
Transport Infrastructure Ireland (TII), acting as the Sponsoring Agency for the Dublin MetroLink programme, is seeking to appoint a contractor for the provision of Soft Facilities Management (Soft FM) Services for MetroLink. TII has signed a new 10-year lease, with the option to extend up to a maximum of 15 years, for the MetroLink project team at Coopers Cross, a landmark mixed-use campus in Dublin’s North Docklands. The services to be included in the scope of this contract will be: • Staff requirements for the Coopers Cross Office including 2 x reception staff and 2 x facilities assistants. • Cleaning services and consumables; • Coffee machines (rental, servicing, maintenance, beans etc); • Office stationery and supplies; • Courier services; • Taxi services; • Postal services; • Franking machine services; • Canteen supplies (tea, coffee, sugar, biscuits); • Confidential shredding services; • Facilities equipment maintenance; • Fire extinguisher and first aid equipment maintenance (MetroLink controlled areas only); • Smoke detector servicing (MetroLink controlled areas only); • Zip Tap maintenance and Co2 supply (Coopers Cross office); and • Further Soft FM services to cater for support for MetroLink site offices to be set up in future.
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Estimated value excluding VAT: 2 860 000 EUR 💰

Procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-11-16 12:00:00 📅
Conditions for opening of tenders: 2026-11-16 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8970234
Tendering terms
Opening date: 2026-11-16 12:30:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8970234
Deadline for requesting additional information: 2026-11-02 17:00:00 📅

Contracting authority
Name and addresses
E-mail: paul.farrelly@tii.ie 📧
Address of the buyer profile: https://www.tii.ie/ 🌏
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8970234 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8970234 🌏

Changes
Other additional information
The Deadline for receipt of tenders has been extended until 12:00hrs, Monday the 16th of November 2026 and the deadline for requesting additional information has been extended until 17:00hrs, Monday the 2nd of November 2026.
Main reason for change: Information updated
Information about modifications
Version of the previous notice to be changed: e058b3d5-c67f-41fa-a40e-b0efeae1378e-01
Source: OJS 2026/S 198-707304 (2026-10-11)
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