DCC Single Party Framework Agreement for Supply, Installation and Provision of Telecare Equipment and Alarm Monitoring Services
Dublin City Council
Dublin City Council are seeking tenders from competent firms for the Provision of Supply, Installation and Provision of Telecare Equipment and Alarm Monitoring Services. This would involve taking over the monitoring of equipment supplied under other agreements as well as monitoring of all newly installed equipment and existing pull cord monitoring. The supply and installation of any new equipment during the term of the agreement would also be within scope. The winning tender must provide all of the above services. Dublin City Council currently has a stock of approximately 3000 housing units, of which 1349 Telecare alarm units require monitoring immediately upon awarding to successful tenderer. The remaining units contain a pull cord type system (highlighted in appendix C) will require immediate monitoring services until they are upgraded to the new telecare alarm unit via the government run Pobal programme over a period of time to be agreed between the various stakeholders. This Pobal programme applies to tenants over 65 years of age. One year after they have been installed under the Pobal programme, they will require monitoring under this contract. For tenants under 65 years of age, which is estimated at approximately 30 percent (900 units) of the total units, they will require the successful tenderer to supply, install and monitor telecare alarm units immediately upon award of this procurement.. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID 7551945. Please note that this project is subject to funding.
DeadlineThe time limit for receipt of tenders was 2026-04-10. The procurement was published on 2026-02-27.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- โข Medical aids โบ Devices for the elderly
- โข Medical equipments, pharmaceuticals and personal care products โบ Personal care products
- โข Security equipment โบ Alarm systems
- โข Security services โบ Alarm-monitoring services
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
| Date | Document |
|---|---|
| 2026-02-27 | Contract notice |
| 2026-10-19 | Contract award notice |
Object
Scope of the procurement
Title: DCC Single Party Framework Agreement for Supply, Installation and Provision of Telecare Equipment and Alarm Monitoring Services
Short description:
Products/services: Alarm-monitoring services ๐ฆ
Estimated value excluding VAT: 5 000 000 EUR ๐ฐ
Description
Internal identifier:
0
Additional products/services: Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 7 years
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-04-10 12:00:00 ๐
Conditions for opening of tenders: 2026-04-10 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7551945
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12 months
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โ
Description
In the case of framework agreements, provide justification for any duration exceeding 4 years: Budgetary constraints and business review
Information about a framework agreement or a dynamic purchasing system
Maximum number of participants: 1
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-04-10 12:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7551945
Electronic invoicing: Allowed
Electronic payment will be used โ
Deadline for requesting additional information: 2026-03-20 12:00:00 ๐
Contracting authority
Name and addresses
Name: Dublin City Council
National registration number:
unknown
Postal address: Civic Offices, Wood Quay
Postal code: D08 RF3F
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: dublincitycouncil@dublincity.ie ๐ง
Phone: 01 2222222 ๐
URL: https://www.dublincity.ie ๐
Address of the buyer profile: https://www.dublincity.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7551945 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7551945 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 043-145422 (2026-02-27)
Object
Scope of the procurement
Estimated value excluding VAT: 5 000 000 EUR ๐ฐ
Maximum value of the framework agreements in this notice: 5 000 000 EUR ๐ฐ
Description
Estimated value excluding VAT: 5 000 000 EUR ๐ฐ
Award criteria
Price โ
Quality criterion (name): 15% Proposals and Methodology for the sourcing and supply of the equipment, warranty and installation
15% Methodology for Management of Maintenance, Handling Complaints and dealing with Returns
20% Proposals for Monitoring Service including Contract Management and Reporting
10% Environment & Sustainability initiatives
Award of contract
A contract/lot is awarded โ
Lot Identification Number:
LOT-0001
Contract Number:
456128
Date of conclusion of the contract: 2026-08-06 ๐
Information about tenders
Number of tenders received: 4
Information on value of the contract/lot (excluding VAT)
Maximum value of the framework agreement: 5 000 000 EUR ๐ฐ
Tender identifier:
000167267
Identifier of lot or group of lots:
LOT-0001
Name and address of the contractor
Name: Emergency Response Ltd
National registration number:
220457T
Postal address: Ryland Road , Bunclody Wexford
Postal code: Y21F5C3
Postal town: Bunclody
Region: South-East ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: tmolloy@emergencyresponse.ie ๐ง
Phone: 0818999247 ๐
URL: www.tunstallemergencyresponse.ie ๐
Size of the economic operator: Small
Source: OJS 2026/S 203-724850 (2026-10-19)