Request for Tenders for the provision of an Out of Hours Call Handling Provider

Contract notice (2025-01-24)
Object
Scope of the procurement
Title: Request for Tenders for the provision of an Out of Hours Call Handling Provider
Reference number: CHI/0004/2025
Short description: Request for Tenders for the provision of an Out of Hours Call Handling Provider
Type of contract: Services
Products/services: Telecommunications services 📦
Estimated value excluding VAT: 120 000 EUR 💰
Description
Internal identifier: 0
This procurement is also suitable for small and medium-sized enterprises (SMEs) ✅
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration
Start date: 2025-05-01 📅
End date: 2026-04-30 📅
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅
Information about options
Options ✅
Description of options: 3 x 1 year extension periods
Award criteria
Quality criterion (name): Quality assessed at 20% of total tender assessment. Questions to include: - 1) Quality of Approach and Methodology for Service Delivery (50%) 2) Staff Resource and Training (20%)
Quality criterion (weighting): 70
Cost criterion (name): Cost assessed at 30% of total tender assessment.
Cost criterion (weighting): 30
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-03-03 12:00:00 📅
Conditions for opening of tenders: 2025-03-03 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5009343
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 120 days
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-03-03 12:30:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5009343
Electronic payment will be used ✅
Deadline for requesting additional information: 2025-02-24 12:00:00 📅
Award criteria
Weight type: Weight (percentage, exact)

Legal, economic, financial and technical information
Economic and financial standing
List and brief description of selection criteria: Technical and professional ability
Conditions for participation
List and brief description of conditions: Exclusion ground: Agreements with other economic operators aimed at distorting competition

Contracting authority
Name and addresses
Name: Co-operative Housing Ireland
National registration number: CHY 6522
Postal address: 11/12 Warrington Place D02 E221 Dublin 2 Ireland
Postal code: D02 E221
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: tenders@cooperativehousing.ie 📧
Phone: +353 862038290 📞
URL: https://www.cooperativehousing.ie/ 🌏
Address of the buyer profile: https://www.cooperativehousing.ie/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
Housing and community amenities
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5009343 🌏
Participation URL: https://www.etenders.gov.ie/ 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Same as: Review body
Review procedure
Precise information on deadline(s) for review procedures: n/a
Source: OJS 2025/S 018-056250 (2025-01-24)