Request for Tenders for the provision of an Out of Hours Call Handling Provider

Contract notice (2025-01-24)
Object
Scope of the procurement
Title: Request for Tenders for the provision of an Out of Hours Call Handling Provider
Reference number: CHI/0004/2025
Short description:
“Request for Tenders for the provision of an Out of Hours Call Handling Provider”
Type of contract: Services
Products/services: Telecommunications services 📦
Estimated value excluding VAT: 120 000 EUR 💰
Description
Internal identifier: 0
Estimated value excluding VAT: 120 000 EUR 💰
This procurement is also suitable for small and medium-sized enterprises (SMEs) ✅
Description of the procurement:
“Request for Tenders for the provision of an Out of Hours Call Handling Provider”
Type of contract: Services
Products/services: Telecommunications services 📦
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration
Start date: 2025-05-01 📅
End date: 2026-04-30 📅
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅
Information about options
Options ✅
Description of options:
“3 x 1 year extension periods”
Award criteria
Quality criterion (name): Quality assessed at 20% of total tender assessment. Questions to include: - 1) Quality of Approach and Methodology for Service Delivery (50%) 2) Staff Resource and Training (20%)
Quality criterion (weighting): 70
Cost criterion (name): Cost assessed at 30% of total tender assessment.
Cost criterion (weighting): 30
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-03-03 12:00:00 📅
Conditions for opening of tenders: 2025-03-03 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5009343
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 120
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-03-03 12:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5009343”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic payment will be used ✅
Deadline for requesting additional information: 2025-02-24 12:00:00 📅
Award criteria
Weight type: Weight (percentage, exact)

Legal, economic, financial and technical information
Economic and financial standing
List and brief description of selection criteria:
“Turnover Declaration: Declaration that tenderer meets the relevant financial turnover in respect of the contract”
Technical and professional ability

“Previous Experience: Details of two (2) contracts within the last three (3) years prior to the tender deadline under which the Economic Operator has...”    Show more
Conditions for participation
List and brief description of conditions:
“Accreditation Standards: Declaration of services operated under Information Security Management System (ISO 27001 or equivalent) and Quality Management...”    Show more
Exclusion ground: distorsion

Contracting authority
Name and addresses
Name: Co-operative Housing Ireland
National registration number: CHY 6522
Postal address: 11/12 Warrington Place D02 E221 Dublin 2 Ireland
Postal code: D02 E221
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: tenders@cooperativehousing.ie 📧
Phone: +353 862038290 📞
URL: https://www.cooperativehousing.ie/ 🌏
Address of the buyer profile: https://www.cooperativehousing.ie/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
Housing and community amenities
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5009343 🌏
Participation URL: https://www.etenders.gov.ie/ 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures:
“n/a”
Information about electronic workflows
Electronic payment will be used
Source: OJS 2025/S 018-056250 (2025-01-24)