Request for Tenders for the Provision of a Telephony Softphone Solution
Office of the Revenue Commissioners_366
The Revenue Commissioners are tendering for a fully cloud based Telephony solution hosted on either public or private cloud in the EU. The proposed solution must be a Comreg recognised Telco to host a new 10,000 block of +353 1 xxxxxxx DDI number range which is required to migrate Revenueโs 7000+ staff from current regional DDIโs.
DeadlineThe time limit for receipt of tenders was 2025-08-27. The procurement was published on 2025-07-23.
Who? What?- โข Software package and information systems โบ Industry specific software package
- โข Software package and information systems โบ Communication and multimedia software package
- โข Software package and information systems โบ Database and operating software package
- โข Software package and information systems โบ Information systems and servers
- โข IT services: consulting, software development, Internet and support โบ Data services
- โข IT services: consulting, software development, Internet and support โบ Internet services
- โข IT services: consulting, software development, Internet and support โบ Computer-related services
- โข IT services: consulting, software development, Internet and support โบ Computer network services
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2025-07-23 | Contract notice |
Contract notice (2025-07-23)
Object
Scope of the procurement
Title: Request for Tenders for the Provision of a Telephony Softphone Solution
Short description:
โThe Revenue Commissioners are tendering for a fully cloud based Telephony solution hosted on either public or private cloud in the EU. The proposed solution...โ
Show more
Type of contract: Supplies
Products/services: Communication and multimedia software package ๐ฆ
Estimated value excluding VAT: 1 600 000 EUR ๐ฐ
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier: 0
Estimated value excluding VAT: 1 600 000 EUR ๐ฐ
Description of the procurement:
โThe Revenue Commissioners are tendering for a fully cloud based Telephony solution hosted on either public or private cloud in the EU. The proposed solution...โ
Show more
Type of contract: Supplies
Products/services: Communication and multimedia software package ๐ฆ
Additional products/services: Information systems and servers ๐ฆ
Database and operating software package ๐ฆ
Industry specific software package ๐ฆ
Computer network services ๐ฆ
Computer-related services ๐ฆ
Internet services ๐ฆ
Data services ๐ฆ
Country: Ireland ๐ฎ๐ช
Duration: 72 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Information systems and servers ๐ฆ
Database and operating software package ๐ฆ
Industry specific software package ๐ฆ
Computer network services ๐ฆ
Computer-related services ๐ฆ
Internet services ๐ฆ
Data services ๐ฆ
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-08-27 12:00:00 ๐
Conditions for opening of tenders: 2025-08-27 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6172793
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-08-27 12:30:00 ๐
Place:
โhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6172793โ
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2025-08-15 12:00:00 ๐
Contracting authority
Name and addresses
Name: Office of the Revenue Commissioners_366
National registration number: 400098F
Postal address: Dublin Castle
Postal code: D02 R940
Postal town: Dublin 2
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: publicprocurement@revenue.ie ๐ง
Phone: +353 (1) 6475000 ๐
URL: https://www.revenue.ie ๐
Address of the buyer profile: https://www.revenue.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6172793 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6172793 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 141-487209 (2025-07-23)
Object
Scope of the procurement
Title: Request for Tenders for the Provision of a Telephony Softphone Solution
Short description:
โThe Revenue Commissioners are tendering for a fully cloud based Telephony solution hosted on either public or private cloud in the EU. The proposed solution...โ
Type of contract: Supplies
Products/services: Communication and multimedia software package ๐ฆ
Estimated value excluding VAT: 1 600 000 EUR ๐ฐ
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier: 0
Estimated value excluding VAT: 1 600 000 EUR ๐ฐ
Description of the procurement:
โThe Revenue Commissioners are tendering for a fully cloud based Telephony solution hosted on either public or private cloud in the EU. The proposed solution...โ
Type of contract: Supplies
Products/services: Communication and multimedia software package ๐ฆ
Additional products/services: Information systems and servers ๐ฆ
Database and operating software package ๐ฆ
Industry specific software package ๐ฆ
Computer network services ๐ฆ
Computer-related services ๐ฆ
Internet services ๐ฆ
Data services ๐ฆ
Country: Ireland ๐ฎ๐ช
Duration: 72 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Information systems and servers ๐ฆ
Database and operating software package ๐ฆ
Industry specific software package ๐ฆ
Computer network services ๐ฆ
Computer-related services ๐ฆ
Internet services ๐ฆ
Data services ๐ฆ
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-08-27 12:00:00 ๐
Conditions for opening of tenders: 2025-08-27 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6172793
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-08-27 12:30:00 ๐
Place:
โhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6172793โ
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2025-08-15 12:00:00 ๐
Contracting authority
Name and addresses
Name: Office of the Revenue Commissioners_366
National registration number: 400098F
Postal address: Dublin Castle
Postal code: D02 R940
Postal town: Dublin 2
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: publicprocurement@revenue.ie ๐ง
Phone: +353 (1) 6475000 ๐
URL: https://www.revenue.ie ๐
Address of the buyer profile: https://www.revenue.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6172793 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6172793 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 141-487209 (2025-07-23)
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