Request for Tenders for the Provision of a Telephony Softphone Solution

Contract notice (2025-07-23)
Object
Scope of the procurement
Title: Request for Tenders for the Provision of a Telephony Softphone Solution
Short description:
“The Revenue Commissioners are tendering for a fully cloud based Telephony solution hosted on either public or private cloud in the EU. The proposed solution...”    Show more
Type of contract: supplies
Products/services: Communication and multimedia software package 📦
Estimated value excluding VAT: 1 600 000 EUR 💰
Description
Description of the procurement:
“The Revenue Commissioners are tendering for a fully cloud based Telephony solution hosted on either public or private cloud in the EU. The proposed solution...”    Show more
Additional products/services: Information systems and servers 📦
Additional products/services: Database and operating software package 📦
Additional products/services: Industry specific software package 📦
Additional products/services: Computer network services 📦
Additional products/services: Computer-related services 📦
Additional products/services: Internet services 📦
Additional products/services: Data services 📦
Duration: 72 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-08-27 12:00:00 📅
Conditions for opening of tenders: 2025-08-27 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6172793
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 6

Contracting authority
Name and addresses
Name: Office of the Revenue Commissioners_366
National registration number: 400098F
Postal address: Dublin Castle
Postal code: D02 R940
Postal town: Dublin 2
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: publicprocurement@revenue.ie 📧
Phone: +353 (1) 6475000 📞
URL: https://www.revenue.ie 🌏
Address of the buyer profile: https://www.revenue.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6172793 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6172793 🌏

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 141-487209 (2025-07-23)