Provision of Teams Voice Products, Hardware and Associated Services
Tusla Child and Family Agency
Tusla (Child and Family Agency) invites applications for the provision of a Microsoft Teams based telephony service for the organisation. This solution will eventually replace all voice services for the organisation providing inbound and outbound voice services, backup services should Microsoft Cloud Services be offline with optional local breakout to legacy voice connection types. A Managed Service to support the implemented service will also be required as will be the management of the migration from any existing services in place at present. This tender also includes a draw down of resources to help aid Tusla ICT deliver its programme of works in the voice space. Any hardware required for the services would also need to be included.
DeadlineThe time limit for receipt of tenders was 2025-11-07. The procurement was published on 2025-09-08.
Who? What?- โข IT services: consulting, software development, Internet and support โบ Computer-related services
- โข Switchboards โบ PABX systems
- โข Telecommunications cable and equipment โบ Telecommunications system
- โข Telecommunications cable and equipment โบ Telecommunications equipment
- โข Telecommunications equipment and supplies โบ Telephone equipment
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2025-09-08 | Contract notice |
Contract notice (2025-09-08)
Object
Scope of the procurement
Title: Provision of Teams Voice Products, Hardware and Associated Services
Short description:
โTusla (Child and Family Agency) invites applications for the provision of a Microsoft Teams based telephony service for the organisation. This solution will...โ
Show more
Type of contract: Services
Products/services: Computer-related services ๐ฆ
Estimated value excluding VAT: 5 000 000 EUR ๐ฐ
Description
Internal identifier: 0
Estimated value excluding VAT: 5 000 000 EUR ๐ฐ
Description of the procurement:
โTusla (Child and Family Agency) invites applications for the provision of a Microsoft Teams based telephony service for the organisation. This solution will...โ
Show more
Type of contract: Services
Products/services: Computer-related services ๐ฆ
Additional products/services: Telephone equipment ๐ฆ
Telecommunications system ๐ฆ
Telecommunications equipment ๐ฆ
PABX systems ๐ฆ
Social objective promoted: Other
The use of accessibility criteria for persons with disabilities in the technical specifications: Accessibility criteria for persons with disabilities are included
Green Procurement Criteria: National Green Public Procurement criteria
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 60 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Telephone equipment ๐ฆ
Telecommunications system ๐ฆ
Telecommunications equipment ๐ฆ
PABX systems ๐ฆ
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-11-07 16:00:00 ๐
Conditions for opening of tenders: 2025-11-10 00:00:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6473999
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-11-10 00:00:00 ๐
Place:
โhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6473999โ
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Required
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2025-10-20 16:00:00 ๐
Contracting authority
Name and addresses
Name: Tusla Child and Family Agency
National registration number: Tusla Child and Family Agency
Postal address: Brunel Building, Heuston South Quarter, Dublin 8.
Postal code: D08 X01F
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
Contact point: John Lehane
E-mail: john.lehane@tusla.ie ๐ง
Phone: 08709289833 ๐
Address of the buyer profile: https://www.etenders.gov.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6473999 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6473999 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 173-589623 (2025-09-08)
Object
Scope of the procurement
Title: Provision of Teams Voice Products, Hardware and Associated Services
Short description:
โTusla (Child and Family Agency) invites applications for the provision of a Microsoft Teams based telephony service for the organisation. This solution will...โ
Type of contract: Services
Products/services: Computer-related services ๐ฆ
Estimated value excluding VAT: 5 000 000 EUR ๐ฐ
Description
Internal identifier: 0
Estimated value excluding VAT: 5 000 000 EUR ๐ฐ
Description of the procurement:
โTusla (Child and Family Agency) invites applications for the provision of a Microsoft Teams based telephony service for the organisation. This solution will...โ
Type of contract: Services
Products/services: Computer-related services ๐ฆ
Additional products/services: Telephone equipment ๐ฆ
Telecommunications system ๐ฆ
Telecommunications equipment ๐ฆ
PABX systems ๐ฆ
Social objective promoted: Other
The use of accessibility criteria for persons with disabilities in the technical specifications: Accessibility criteria for persons with disabilities are included
Green Procurement Criteria: National Green Public Procurement criteria
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 60 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Telephone equipment ๐ฆ
Telecommunications system ๐ฆ
Telecommunications equipment ๐ฆ
PABX systems ๐ฆ
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-11-07 16:00:00 ๐
Conditions for opening of tenders: 2025-11-10 00:00:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6473999
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-11-10 00:00:00 ๐
Place:
โhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6473999โ
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Required
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2025-10-20 16:00:00 ๐
Contracting authority
Name and addresses
Name: Tusla Child and Family Agency
National registration number: Tusla Child and Family Agency
Postal address: Brunel Building, Heuston South Quarter, Dublin 8.
Postal code: D08 X01F
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
Contact point: John Lehane
E-mail: john.lehane@tusla.ie ๐ง
Phone: 08709289833 ๐
Address of the buyer profile: https://www.etenders.gov.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6473999 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6473999 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 173-589623 (2025-09-08)
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