Tusla (Child and Family Agency) invites applications for the provision of a Microsoft Teams based telephony service for the organisation. This solution will eventually replace all voice services for the organisation providing inbound and outbound voice services, backup services should Microsoft Cloud Services be offline with optional local breakout to legacy voice connection types. A Managed Service to support the implemented service will also be required as will be the management of the migration from any existing services in place at present. This tender also includes a draw down of resources to help aid Tusla ICT deliver its programme of works in the voice space. Any hardware required for the services would also need to be included.
Deadline
The time limit for receipt of tenders was 2025-11-07.
The procurement was published on 2025-09-08.
Contract notice (2025-09-08) Object Scope of the procurement
Title: Provision of Teams Voice Products, Hardware and Associated Services
Short description:
โTusla (Child and Family Agency) invites applications for the provision of a Microsoft Teams based telephony service for the organisation. This solution will...โ
Short description
Tusla (Child and Family Agency) invites applications for the provision of a Microsoft Teams based telephony service for the organisation. This solution will eventually replace all voice services for the organisation providing inbound and outbound voice services, backup services should Microsoft Cloud Services be offline with optional local breakout to legacy voice connection types. A Managed Service to support the implemented service will also be required as will be the management of the migration from any existing services in place at present. This tender also includes a draw down of resources to help aid Tusla ICT deliver its programme of works in the voice space. Any hardware required for the services would also need to be included.
Show more
Type of contract: services
Products/services: Computer-related services๐ฆ
Estimated value excluding VAT: 5 000 000 EUR ๐ฐ
Description
Description of the procurement:
โTusla (Child and Family Agency) invites applications for the provision of a Microsoft Teams based telephony service for the organisation. This solution will...โ
Description of the procurement
Tusla (Child and Family Agency) invites applications for the provision of a Microsoft Teams based telephony service for the organisation. This solution will eventually replace all voice services for the organisation providing inbound and outbound voice services, backup services should Microsoft Cloud Services be offline with optional local breakout to legacy voice connection types. A Managed Service to support the implemented service will also be required as will be the management of the migration from any existing services in place at present. This tender also includes a draw down of resources to help aid Tusla ICT deliver its programme of works in the voice space. Any hardware required for the services would also need to be included.
Procedure Type of procedure
Open procedure โ Administrative information
Time limit for receipt of tenders or requests to participate: 2025-11-07 16:00:00 ๐
Conditions for opening of tenders: 2025-11-10 00:00:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6473999
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12
Complementary information Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie๐ง
Phone: +353 1 8886000๐ Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie๐ง
Phone: +353 1 8886000๐ Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 173-589623 (2025-09-08)