Framework for General Market Research Services
Electricity Supply Board ( ESB )
The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the Lots, or a combination of any or all of the Lots. Lot 1: Customer Satisfaction and Effort Tracking Lot 2: Trackers and Quantitative Research Lot 3: Qualitative Research Lot 4: Behavioural Insights Lot 5: Survey Tool
DeadlineThe time limit for receipt of tenders was 2025-06-13. The procurement was published on 2025-05-12.
Who? What?- โข Market and economic research; polling and statistics โบ Public-opinion polling services
- โข Market and economic research; polling and statistics โบ Statistical services
- โข Market research services โบ Market-testing services
- โข Survey conduction services โบ Telephone survey services
- โข Survey services โบ Survey analysis services
- โข Survey services โบ Survey design services
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2025-05-12 | Contract notice |
Contract notice (2025-05-12)
Object
Scope of the procurement
Title: Framework for General Market Research Services
Short description:
Type of contract: Services
Products/services: Market and economic research; polling and statistics ๐ฆ
Estimated value excluding VAT: 6 900 000 EUR ๐ฐ
Information about lots
This contract is divided into lots โ
Tenders may be submitted for maximum number of lots: 5
1๏ธโฃ
Internal identifier:
Title: Lot 1: Customer Satisfaction and Effort Tracking
Additional products/services:
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 5 years
Maximum renewals: 2
Information about options
Options โ
Description of options:
Lot Identification Number:
2๏ธโฃ
Internal identifier:
Title: Lot 2: Trackers and Quantitative Research
Title
Lot Identification Number:
3๏ธโฃ
Internal identifier:
Title: Lot 3: Qualitative Research
Information about options
Description of options:
Lot Identification Number:
4๏ธโฃ
Internal identifier:
Title: Lot 4 Behavioural Insights
Title
Lot Identification Number:
5๏ธโฃ
Internal identifier:
Title: Lot 5: Survey Tool
Title
Lot Identification Number:
Procedure
Type of procedure
Negotiated procedure with prior call for competition โ
Legal basis: Directive 2014/25/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-06-13 12:00:00 ๐
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โ
Tendering terms
Tenderers may submit more than one tender
The contract has performance execution conditions โ
Legal, economic, financial and technical information
Conditions for participation
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: information provided to shortlisted applicants at RFT stage
Conditions related to the contract
Contract performance conditions: To be detailed to selected applicants at the RFT stage
Contracting authority
Name and addresses
Name: Electricity Supply Board ( ESB )
National registration number:
Postal address: 27 Fitzwilliam Street Lower, Dublin
Postal code: D02 KT92
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: etaoin.byrne@esb.ie ๐ง
Phone: 016765831 ๐
URL: https://www.esb.ie ๐
Address of the buyer profile: https://www.esb.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
Electricity
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5645630 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5645630 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Review procedure
Precise information on deadline(s) for review procedures: see procurement document
Source: OJS 2025/S 091-306990 (2025-05-12)
Object
Scope of the procurement
Title: Framework for General Market Research Services
Short description:
The Contracting Entity intends to procure a framework for General Market Research Services. The Contracting Entity intends to procure a market research services framework for five separate Lots, with a single supplier appointed for each Lot. Companies are invited to respond either individually to one of the five of the Lots, or a combination of any or all of the Lots. Lot 1: Customer Satisfaction and Effort Tracking Lot 2: Trackers and Quantitative Research Lot 3: Qualitative Research Lot 4: Behavioural Insights Lot 5: Survey Tool
Show more
Products/services: Market and economic research; polling and statistics ๐ฆ
Estimated value excluding VAT: 6 900 000 EUR ๐ฐ
Information about lots
This contract is divided into lots โ
Tenders may be submitted for maximum number of lots: 5
1๏ธโฃ
Internal identifier:
1
Title: Lot 1: Customer Satisfaction and Effort Tracking
Additional products/services:
Place of performance: Dublin ๐๏ธ
Duration: 5 years
Maximum renewals: 2
Information about options
Options โ
Description of options:
The contract duration is for an initial 3 year period with the option to extend for a further 2 years on 1+ 1 basis
Title
Lot Identification Number:
LOT-0001
2๏ธโฃ
Internal identifier:
2
Title: Lot 2: Trackers and Quantitative Research
Title
Lot Identification Number:
LOT-0002
3๏ธโฃ
Internal identifier:
3
Title: Lot 3: Qualitative Research
Information about options
Description of options:
The contract duration of for an initial 3 year period with an option to extend for 2years on 1 +1 basis
Title
Lot Identification Number:
LOT-0003
4๏ธโฃ
Internal identifier:
4
Title: Lot 4 Behavioural Insights
Title
Lot Identification Number:
LOT-0004
5๏ธโฃ
Internal identifier:
5
Title: Lot 5: Survey Tool
Title
Lot Identification Number:
LOT-0005
Procedure
Type of procedure
Negotiated procedure with prior call for competition โ
Legal basis: Directive 2014/25/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-06-13 12:00:00 ๐
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โ
Tendering terms
Tenderers may submit more than one tender
The contract has performance execution conditions โ
Legal, economic, financial and technical information
Conditions for participation
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: information provided to shortlisted applicants at RFT stage
Conditions related to the contract
Contract performance conditions: To be detailed to selected applicants at the RFT stage
Contracting authority
Name and addresses
Name: Electricity Supply Board ( ESB )
National registration number:
465172
Postal address: 27 Fitzwilliam Street Lower, Dublin
Postal code: D02 KT92
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: etaoin.byrne@esb.ie ๐ง
Phone: 016765831 ๐
URL: https://www.esb.ie ๐
Address of the buyer profile: https://www.esb.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
Electricity
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5645630 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5645630 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Review procedure
Precise information on deadline(s) for review procedures: see procurement document
Source: OJS 2025/S 091-306990 (2025-05-12)
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