External
Financial Services and Pensions Ombudsman_548
The FSPO wishes to establish a multi-party Framework Agreement for the provision of External Mediation Services.
DeadlineThe time limit for receipt of tenders was 2025-06-04. The procurement was published on 2025-04-29.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- โข Business services: law, marketing, consulting, recruitment, printing and security โบ Miscellaneous business and business-related services
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2025-04-29 | Contract notice |
| 2025-10-09 | Contract award notice |
Contract notice (2025-04-29)
Object
Scope of the procurement
Title: External
Short description:
โThe FSPO wishes to establish a multi-party Framework Agreement for the provision of External Mediation Services.โ
Type of contract: Services
Products/services: Miscellaneous business and business-related services ๐ฆ
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier: 0
Estimated value excluding VAT: 800 000 EUR ๐ฐ
Description of the procurement:
โThe FSPO wishes to establish a multi-party Framework Agreement for the provision of External Mediation Services.โ
Type of contract: Services
Products/services: Miscellaneous business and business-related services ๐ฆ
Additional products/services: Business services: law, marketing, consulting, recruitment, printing and security ๐ฆ
Country: Ireland ๐ฎ๐ช
Duration
Start date: 2025-07-01 ๐
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Business services: law, marketing, consulting, recruitment, printing and security ๐ฆ
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-06-04 12:00:00 ๐
Conditions for opening of tenders: 2025-06-04 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5573985
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 1
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โ
Maximum number of participants: 3
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-06-04 12:30:00 ๐
Place:
โhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5573985โ
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Allowed
Contracting authority
Name and addresses
Name: Financial Services and Pensions Ombudsman_548
National registration number: Financial Services and Pensions Ombudsman
Postal address: Lincoln House, Lincoln Place, Dublin 2
Postal code: D02 VH29
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: clive.brooks@fspo.ie ๐ง
Phone: 015677044 ๐
URL: www.fspo.ie ๐
Address of the buyer profile: www.fspo.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: www.fspo.ie ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5573985 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Review procedure
Precise information on deadline(s) for review procedures:
โ3 monthsโ
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 085-285161 (2025-04-29)
Object
Scope of the procurement
Title: External
Short description:
โThe FSPO wishes to establish a multi-party Framework Agreement for the provision of External Mediation Services.โ
Type of contract: Services
Products/services: Miscellaneous business and business-related services ๐ฆ
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier: 0
Estimated value excluding VAT: 800 000 EUR ๐ฐ
Description of the procurement:
โThe FSPO wishes to establish a multi-party Framework Agreement for the provision of External Mediation Services.โ
Type of contract: Services
Products/services: Miscellaneous business and business-related services ๐ฆ
Additional products/services: Business services: law, marketing, consulting, recruitment, printing and security ๐ฆ
Country: Ireland ๐ฎ๐ช
Duration
Start date: 2025-07-01 ๐
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Business services: law, marketing, consulting, recruitment, printing and security ๐ฆ
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-06-04 12:00:00 ๐
Conditions for opening of tenders: 2025-06-04 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5573985
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 1
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โ
Maximum number of participants: 3
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-06-04 12:30:00 ๐
Place:
โhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5573985โ
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Allowed
Contracting authority
Name and addresses
Name: Financial Services and Pensions Ombudsman_548
National registration number: Financial Services and Pensions Ombudsman
Postal address: Lincoln House, Lincoln Place, Dublin 2
Postal code: D02 VH29
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: clive.brooks@fspo.ie ๐ง
Phone: 015677044 ๐
URL: www.fspo.ie ๐
Address of the buyer profile: www.fspo.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: www.fspo.ie ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5573985 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Review procedure
Precise information on deadline(s) for review procedures:
โ3 monthsโ
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 085-285161 (2025-04-29)
Contract award notice (2025-10-09)
Object
Scope of the procurement
Title: The establishment of a multi-purpose Framework Agreement for the provision of External Mediation Services
Short description:
โExternal Mediation Servicesโ
Products/services: Business services: law, marketing, consulting, recruitment, printing and security ๐ฆ
Estimated value excluding VAT: 800 000 EUR ๐ฐ
Total value of the procurement (excluding VAT): 800 000 EUR ๐ฐ
Description
Internal identifier: 1
Title: The establishment of a multi-party Framework Agreement for the provision of External Mediation Services
Estimated value excluding VAT: 800 000 EUR ๐ฐ
Description of the procurement:
โExternal Mediation Servicesโ
Products/services: Business services: law, marketing, consulting, recruitment, printing and security ๐ฆ
Place of performance: Dublin ๐๏ธ
Award criteria
Cost criterion (name): Cost @ 30%
Cost criterion (weighting): 30
Quality criterion (name): Quality @ 70%
Quality criterion (weighting): 70
Procedure
Weight type: Weight (percentage, exact)
Award of contract
1๏ธโฃ
A contract/lot is awarded โ
Lot Identification Number: LOT-0001
Contract Number: CON-0001
Date of conclusion of the contract: 2025-09-09 ๐
The contract is awarded within a framework agreement โ
Information about tenders
Number of tenders received by electronic means: 3
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 800 000 EUR ๐ฐ
Re-estimated value of the framework agreement: 800 000 EUR ๐ฐ
Tender identifier: Acrux Consulting Limited
Identifier of lot or group of lots: LOT-0001
Information about tenders
Name of the tendering party: Acrux Consulting Limited
Name and address of the contractor
Name: Acrux Consulting Limited
National registration number: Acrux Consulting Limited
Postal code: K32V659
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
Size of the economic operator: Micro
2๏ธโฃ
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 800 000 EUR ๐ฐ
Tender identifier: TEN-0002
Information about tenders
Name of the tendering party: Austin Kenny Mediation
Name and address of the contractor
Name: Austin Kenny Mediation
National registration number: Austin Kenny Mediation
Postal code: A96F6C1
The organisation is a natural person โ
Contracting authority
Name and addresses
National registration number: Fspo
Source: OJS 2025/S 195-667659 (2025-10-09)
Object
Scope of the procurement
Title: The establishment of a multi-purpose Framework Agreement for the provision of External Mediation Services
Short description:
โExternal Mediation Servicesโ
Products/services: Business services: law, marketing, consulting, recruitment, printing and security ๐ฆ
Estimated value excluding VAT: 800 000 EUR ๐ฐ
Total value of the procurement (excluding VAT): 800 000 EUR ๐ฐ
Description
Internal identifier: 1
Title: The establishment of a multi-party Framework Agreement for the provision of External Mediation Services
Estimated value excluding VAT: 800 000 EUR ๐ฐ
Description of the procurement:
โExternal Mediation Servicesโ
Products/services: Business services: law, marketing, consulting, recruitment, printing and security ๐ฆ
Place of performance: Dublin ๐๏ธ
Award criteria
Cost criterion (name): Cost @ 30%
Cost criterion (weighting): 30
Quality criterion (name): Quality @ 70%
Quality criterion (weighting): 70
Procedure
Weight type: Weight (percentage, exact)
Award of contract
1๏ธโฃ
A contract/lot is awarded โ
Lot Identification Number: LOT-0001
Contract Number: CON-0001
Date of conclusion of the contract: 2025-09-09 ๐
The contract is awarded within a framework agreement โ
Information about tenders
Number of tenders received by electronic means: 3
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 800 000 EUR ๐ฐ
Re-estimated value of the framework agreement: 800 000 EUR ๐ฐ
Tender identifier: Acrux Consulting Limited
Identifier of lot or group of lots: LOT-0001
Information about tenders
Name of the tendering party: Acrux Consulting Limited
Name and address of the contractor
Name: Acrux Consulting Limited
National registration number: Acrux Consulting Limited
Postal code: K32V659
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
Size of the economic operator: Micro
2๏ธโฃ
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 800 000 EUR ๐ฐ
Tender identifier: TEN-0002
Information about tenders
Name of the tendering party: Austin Kenny Mediation
Name and address of the contractor
Name: Austin Kenny Mediation
National registration number: Austin Kenny Mediation
Postal code: A96F6C1
The organisation is a natural person โ
Contracting authority
Name and addresses
National registration number: Fspo
Source: OJS 2025/S 195-667659 (2025-10-09)
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