ET2506 - RFT for the Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Call Centre
Road Safety Authority (RSA)
The RSA is seeking tenders for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer call centre as further described in the RFT documents attached to this notice. **The RSA intends to hold an in-person Tenderers' Briefing on Wednesday 14 January 2026 during which the RFT documentation and Tender submission requirements will be explained in order to aid Tenderers in the preparation of their Tenders - see section 4.6 of the RFT document for more information. Tenderers are strongly encouraged to attend the Tenderers Briefing**Should you have any queries regarding this Competition or the RFT documents, please submit your query via the eTenders Message Facility prior to the Deadline for Queries - see section 4.5 of the RFT document for more information
DeadlineThe time limit for receipt of tenders was 2026-01-29. The procurement was published on 2025-12-17.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- โข Communication and multimedia software development services โบ Communication software development services
- โข Communication software package โบ Desktop communications software package
- โข IT services: consulting, software development, Internet and support โบ Computer network services
- โข IT services: consulting, software development, Internet and support โบ Computer-related services
- โข IT services: consulting, software development, Internet and support โบ Data services
- โข IT services: consulting, software development, Internet and support โบ Internet services
- โข Miscellaneous networking software package โบ Communications server software package
- โข Postal and telecommunications services โบ Telecommunications services
- โข Repair and maintenance services of line telephony and line telegraphy equipment โบ Communications system maintenance services
- โข Software package and information systems โบ Database and operating software package
- โข Software package and information systems โบ Industry specific software package
- โข Software package and information systems โบ Information systems and servers
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2025-12-17 | Contract notice |
| 2026-07-02 | Contract award notice |
Contract notice (2025-12-17)
Object
Scope of the procurement
Title: ET2506 - RFT for the Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Call Centre
Short description:
Type of contract: Services
Products/services: Communications system maintenance services ๐ฆ
Estimated value excluding VAT: 940 000 EUR ๐ฐ
Description
Internal identifier:
Description of the procurement:
Additional products/services:
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 84 months
Title
Lot Identification Number:
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-01-29 12:00:00 ๐
Conditions for opening of tenders: 2026-01-29 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7219179
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-01-29 12:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7219179
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2026-01-16 12:00:00 ๐
Contracting authority
Name and addresses
Name: Road Safety Authority (RSA)
National registration number:
Postal address: Moy Valley Business Park, Primrose Hill
Postal code: F26 V6E4
Postal town: Ballina
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: pcmo@rsa.ie ๐ง
Phone: +353 96 25000 ๐
URL: http://www.rsa.ie ๐
Address of the buyer profile: http://www.rsa.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7219179 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7219179 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 245-848289 (2025-12-17)
Object
Scope of the procurement
Title: ET2506 - RFT for the Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Call Centre
Short description:
The RSA is seeking tenders for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer call centre as further described in the RFT documents attached to this notice. **The RSA intends to hold an in-person Tenderers' Briefing on Wednesday 14 January 2026 during which the RFT documentation and Tender submission requirements will be explained in order to aid Tenderers in the preparation of their Tenders - see section 4.6 of the RFT document for more information. Tenderers are strongly encouraged to attend the Tenderers Briefing**Should you
have any queries regarding this Competition or the RFT documents, please submit your query via the eTenders Message Facility prior to the Deadline for Queries - see section 4.5 of the RFT document for more information
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Products/services: Communications system maintenance services ๐ฆ
Estimated value excluding VAT: 940 000 EUR ๐ฐ
Description
Internal identifier:
0
Description of the procurement:
The RSA is seeking tenders for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer call centre as further described in the RFT documents attached to this notice. **The RSA intends to hold an in-person Tenderers' Briefing on Wednesday 14 January 2026 during which the RFT documentation and Tender submission requirements will be explained in order to aid Tenderers in the preparation of their Tenders - see section 4.6 of the RFT document for more information. Tenderers are strongly encouraged to attend the Tenderers Briefing**
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Place of performance: Dublin ๐๏ธ
Duration: 84 months
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-01-29 12:00:00 ๐
Conditions for opening of tenders: 2026-01-29 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7219179
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-01-29 12:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7219179
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2026-01-16 12:00:00 ๐
Contracting authority
Name and addresses
Name: Road Safety Authority (RSA)
National registration number:
Road Safety Authority (RSA)
Postal address: Moy Valley Business Park, Primrose Hill
Postal code: F26 V6E4
Postal town: Ballina
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: pcmo@rsa.ie ๐ง
Phone: +353 96 25000 ๐
URL: http://www.rsa.ie ๐
Address of the buyer profile: http://www.rsa.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7219179 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7219179 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 245-848289 (2025-12-17)
Contract award notice (2026-07-02)
Object
Scope of the procurement
Reference number:
Short description:
Estimated value excluding VAT: 940 000 EUR ๐ฐ
Total value of the procurement (excluding VAT): 940 000 EUR ๐ฐ
Description
Internal identifier:
Description of the procurement:
Award criteria
Cost criterion (name): Cost @ 25%
Cost criterion (weighting): 25
Quality criterion (name): Quality
Quality criterion (weighting): 75
Procedure
Weight type: Weight (percentage, exact)
Fixed-number type: Fixed value (total)
Award of contract
A contract/lot is awarded โ
Lot Identification Number:
Contract Number:
Date of conclusion of the contract: 2026-06-22 ๐
Information about tenders
Number of tenders received: 7
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 940 000 EUR ๐ฐ
Tender identifier:
Identifier of lot or group of lots:
Name and address of the contractor
Name: Org Global Investment Holdings Unlimited
National registration number:
Postal address: Penrose Dock Two, Alfred Street, Victorian Quarter
Postal code: T23 YY09
Postal town: Cork
Country: United Kingdom ๐ฌ๐ง
E-mail: bids@thisisorg.com ๐ง
Phone: +44 20 7092 0014 ๐
URL: www.orggroup.com ๐
Size of the economic operator: Large
Complementary information
Additional information
Source: OJS 2026/S 126-460541 (2026-07-02)
Object
Scope of the procurement
Reference number:
ET2506
Short description:
Having conducted an EU Value Open Procedure tender process as described in the Contract Notice, the RSA has awarded a contract for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer call centre as further described in this Contract Award Notice.
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Total value of the procurement (excluding VAT): 940 000 EUR ๐ฐ
Description
Internal identifier:
ET2506
Description of the procurement:
Having conducted an EU Value Open Procedure tender process as described in the Contract Notice, the RSA has awarded a contract for the provision, licencing, support and maintenance of a cloud based telephony solution for the RSA customer call centre as further described in this Contract Award Notice.
Show more
Cost criterion (name): Cost @ 25%
Cost criterion (weighting): 25
Quality criterion (name): Quality
Quality criterion (weighting): 75
Procedure
Weight type: Weight (percentage, exact)
Fixed-number type: Fixed value (total)
Award of contract
A contract/lot is awarded โ
Lot Identification Number:
LOT-0001
Contract Number:
453876
Date of conclusion of the contract: 2026-06-22 ๐
Information about tenders
Number of tenders received: 7
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 940 000 EUR ๐ฐ
Tender identifier:
000155591
Identifier of lot or group of lots:
LOT-0001
Name and address of the contractor
Name: Org Global Investment Holdings Unlimited
National registration number:
399091
Postal address: Penrose Dock Two, Alfred Street, Victorian Quarter
Postal code: T23 YY09
Postal town: Cork
Country: United Kingdom ๐ฌ๐ง
E-mail: bids@thisisorg.com ๐ง
Phone: +44 20 7092 0014 ๐
URL: www.orggroup.com ๐
Size of the economic operator: Large
Complementary information
Additional information
Note: the estimated contract value figure of โฌ940,000 referred to in this Contract Award Notice is an estimate that is based on the Successful Tenderer's pricing and forecasted usage over the total potential contract term including contingency. The actual spend under the contract may vary and will be based on various factors including RSA business requirements and budget availability.
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