Contract for the Provision of Telecommunications Management Service and Telecommunications Support Service

University College Dublin ( UCD )

UCD invites tenders for Lot 1 - Telecommunications Management Service to manage the fixed and mobile telecommunications infrastructure and services at UCD and Lot 2 - Telecommunications Operations Support Service to provide helpdesk support for the University’s community of users. Tenderers are permitted to tenderer for either or both of the above Lots. The following infrastructure, systems and services are provided across the UCD Campus Sites and are included in the scope of the Service: a) Telephone cabling infrastructure b) Fixed and mobile public network links c) Fixed and mobile CPE d) Avaya Voice systems e) Avaya voicemail system f) Avaya Voice Management system g) Avaya Unified Communications systems h) Ringmaster Cost Control system i) Fixed and Mobile public network telecommunications services The UCD Campus Sites covered by the Service are as follows: a) Belfield, Dublin 4 b) Belfield Park, Belfield, Dublin 4 c) Newstead, Belfield, Dublin 4 d) University Lodge, Belfield, Dublin 4 e) Blackrock, Carysfort Avenue, Dublin 4 f) St Vincent’s Hospital, Elm Park, Dublin 4 g) Mater Hospital, Eccles Street, Dublin 7 h) Newman House, St Stephen’s Green, Dublin 2 i) Lyons Estate, Celbridge, Co. Kildare

Deadline

The time limit for receipt of tenders was 2025-07-04. The procurement was published on 2025-05-30.

Who? What? Where?
Procurement history
Date Document
2025-05-30 Contract notice
Contract notice (2025-05-30)
Object
Scope of the procurement
Title: Contract for the Provision of Telecommunications Management Service and Telecommunications Support Service
Reference number: UCDOPP5513
Short description:
UCD invites tenders for Lot 1 - Telecommunications Management Service to manage the fixed and mobile telecommunications infrastructure and services at UCD and Lot 2 - Telecommunications Operations Support Service to provide helpdesk support for the University’s community of users. Tenderers are permitted to tenderer for either or both of the above Lots. The following infrastructure, systems and services are provided across the UCD Campus Sites and are included in the scope of the Service: a) Telephone cabling infrastructure b) Fixed and mobile public network links c) Fixed and mobile CPE d) Avaya Voice systems e) Avaya voicemail system f) Avaya Voice Management system g) Avaya Unified Communications systems h) Ringmaster Cost Control system i) Fixed and Mobile public network telecommunications services The UCD Campus Sites covered by the Service are as follows: a) Belfield, Dublin 4 b) Belfield Park, Belfield, Dublin 4 c) Newstead, Belfield, Dublin 4 d) University Lodge, Belfield, Dublin 4 e) Blackrock, Carysfort Avenue, Dublin 4 f) St Vincent’s Hospital, Elm Park, Dublin 4 g) Mater Hospital, Eccles Street, Dublin 7 h) Newman House, St Stephen’s Green, Dublin 2 i) Lyons Estate, Celbridge, Co. Kildare
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Type of contract: Services
Products/services: Telecommunications services 📦
Estimated value excluding VAT: 600 000 EUR 💰
Information about lots
This contract is divided into lots ✅
Maximum number of lots that may be awarded to one tenderer: 2
Tenders may be submitted for maximum number of lots: 2
Tenders may be submitted for all lots ✅

1️⃣
Internal identifier: 1
Title: Lot 1 Telecommunications Management Service
Additional products/services: Telecommunications-infrastructure maintenance services 📦
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration: 48 months
Title
Lot Identification Number: LOT-0001

2️⃣
Internal identifier: 2
Title: Lot 2 Telecommunications Support Service
Title
Lot Identification Number: LOT-0002

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-07-04 12:00:00 📅
Conditions for opening of tenders: 2025-07-04 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5800359
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 6 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-07-04 12:30:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5800359
Electronic invoicing: Required
Electronic ordering will be used ✅
Electronic payment will be used ✅

Contracting authority
Name and addresses
Name: University College Dublin ( UCD )
National registration number: CHY15856
Postal address: Belfield, Dublin 4
Postal code: D04 V1W8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: procurement@ucd.ie 📧
Phone: 0035317164990 📞
URL: https://www.ucd.ie 🌏
Address of the buyer profile: https://www.ucd.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Education
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5800359 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5800359 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures: Refer to tender documents
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 104-350590 (2025-05-30)
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