Dublin Bus is committed to a Customer Charter which promises to deliver certain standards of service; in addition to this it has a Public Service Contract (PSC) with the National Transport Authority (N.T.A) that specifies certain delivery targets. An integral part of meeting these commitments is the conducting of an independent audit of its service standards, both internal and external. As per this remit Dublin Bus seeks proposals from suitably qualified parties to provide independent audits of it service. There is also a requirement for additional service quality information. The contract will operate for a period of three years with the option of two one year extensions.
Deadline
The time limit for receipt of tenders was 2025-07-14.
The procurement was published on 2025-06-11.
Contract notice (2025-06-11) Object Scope of the procurement
Title: Compliance Audits
Short description:
โDublin Bus is committed to a Customer Charter which promises to deliver certain standards of service; in addition to this it has a Public Service Contract...โ
Short description
Dublin Bus is committed to a Customer Charter which promises to deliver certain standards of service; in addition to this it has a Public Service Contract (PSC) with the National Transport Authority (N.T.A) that specifies certain delivery targets. An integral part of meeting these commitments is the conducting of an independent audit of its service standards, both internal and external. As per this remit Dublin Bus seeks proposals from suitably qualified parties to provide independent audits of it service. There is also a requirement for additional service quality information. The contract will operate for a period of three years with the option of two one year extensions.
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Type of contract: Services
Products/services: Corporate environmental auditing services๐ฆ
Estimated value excluding VAT: 350 000 EUR ๐ฐ
Description
Description of the procurement:
โDublin Bus is committed to a Customer Charter which promises to deliver certain standards of service; in addition to this it has a Public Service Contract...โ
Description of the procurement
Dublin Bus is committed to a Customer Charter which promises to deliver certain standards of service; in addition to this it has a Public Service Contract (PSC) with the National Transport Authority (N.T.A) that specifies certain delivery targets. An integral part of meeting these commitments is the conducting of an independent audit of its service standards, both internal and external. As per this remit Dublin Bus seeks proposals from suitably qualified parties to provide independent audits of it service. There is also a requirement for additional service quality information. The contract will operate for a period of three years with the option of two one year extensions.
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Additional products/services: Internal audit services๐ฆ
Additional products/services: Auditing services๐ฆ
Place of performance: Dublin๐๏ธ
Duration: 36 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001
Procedure Type of procedure
Open procedure โ Administrative information
Time limit for receipt of tenders or requests to participate: 2025-07-14 12:00:00 ๐
Conditions for opening of tenders: 2025-07-14 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5877254
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6
Legal, economic, financial and technical information Conditions for participation
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
โSee C.O.T documentโ Conditions related to the contract
Contract performance conditions:
โSee C.O.T documentโ
Complementary information Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie๐ง
Phone: +353 1 8886000๐ Review procedure
Precise information on deadline(s) for review procedures:
โSee C.O.T documentโ
Source: OJS 2025/S 111-378849 (2025-06-11)