Cloud SaaS Survey Software

Department of Justice Home Affairs and Migration

The Department requires a self-service Cloud SaaS survey solution that will provide a modern, online, accessible, feature rich survey platform that will serve it in carrying out its functions.

Deadline

The time limit for receipt of tenders was 2025-11-17. The procurement was published on 2025-10-17.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
  • โ€ข Aฯ„ฯ„ฮนฮบฮฎ โ€บ ฮ’ฯŒฯฮตฮนฮฟฯ‚ ฮคฮฟฮผฮญฮฑฯ‚ ฮ‘ฮธฮทฮฝฯŽฮฝ
  • โ€ข Eastern and Midland โ€บ Dublin
Procurement history
Date Document
2025-10-17 Contract notice
2026-05-12 Contract award notice
Contract notice (2025-10-17)
Object
Scope of the procurement
Title: Cloud SaaS Survey Software
Short description:
โ€œThe Department requires a self-service Cloud SaaS survey solution that will provide a modern, online, accessible, feature rich survey platform that will...โ€    Show more
Type of contract: Services
Products/services: Application service providers ๐Ÿ“ฆ
Estimated value excluding VAT: 500 000 EUR ๐Ÿ’ฐ
Description
Internal identifier: 0
Estimated value excluding VAT: 500 000 EUR ๐Ÿ’ฐ
Description of the procurement:
โ€œThe Department requires a self-service Cloud SaaS survey solution that will provide a modern, online, accessible, feature rich survey platform that will...โ€    Show more
Type of contract: Services
Products/services: Software supply services ๐Ÿ“ฆ
Additional products/services: Software-related services ๐Ÿ“ฆ
Software package and information systems ๐Ÿ“ฆ
Document creation, drawing, imaging, scheduling and productivity software package ๐Ÿ“ฆ
Market research services ๐Ÿ“ฆ
Social research services ๐Ÿ“ฆ
Economic research services ๐Ÿ“ฆ
Research and development services and related consultancy services ๐Ÿ“ฆ
Research services ๐Ÿ“ฆ
Design and execution of research and development ๐Ÿ“ฆ
Research and Development services on security and defence materials ๐Ÿ“ฆ
Miscellaneous networking software package ๐Ÿ“ฆ
Web server software package ๐Ÿ“ฆ
Market and economic research; polling and statistics ๐Ÿ“ฆ
Industry specific software development services ๐Ÿ“ฆ
Survey design services ๐Ÿ“ฆ
Statistical software package ๐Ÿ“ฆ
Statistical software development services ๐Ÿ“ฆ
Statistical services ๐Ÿ“ฆ
Programming services of application software ๐Ÿ“ฆ
Software support services ๐Ÿ“ฆ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Place of performance: Dublin ๐Ÿ™๏ธ
Duration: 60 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Software-related services ๐Ÿ“ฆ
Software package and information systems ๐Ÿ“ฆ
Document creation, drawing, imaging, scheduling and productivity software package ๐Ÿ“ฆ
Market research services ๐Ÿ“ฆ
Social research services ๐Ÿ“ฆ
Economic research services ๐Ÿ“ฆ
Research and development services and related consultancy services ๐Ÿ“ฆ
Research services ๐Ÿ“ฆ
Design and execution of research and development ๐Ÿ“ฆ
Research and Development services on security and defence materials ๐Ÿ“ฆ
Miscellaneous networking software package ๐Ÿ“ฆ
Web server software package ๐Ÿ“ฆ
Market and economic research; polling and statistics ๐Ÿ“ฆ
Industry specific software development services ๐Ÿ“ฆ
Survey design services ๐Ÿ“ฆ
Statistical software package ๐Ÿ“ฆ
Statistical software development services ๐Ÿ“ฆ
Statistical services ๐Ÿ“ฆ
Programming services of application software ๐Ÿ“ฆ
Software support services ๐Ÿ“ฆ

Procedure
Type of procedure
Open procedure โœ…
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-11-17 17:00:00 ๐Ÿ“…
Conditions for opening of tenders: 2025-11-17 17:30:00 ๐Ÿ“…
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6792374
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โœ…
Description
In the case of framework agreements, provide justification for any duration exceeding 4 years:
โ€œChanging suppliers mid-term would cause disruptions, such as system incompatibilities or retraining needs, making a shorter duration impossibleโ€
Information about a framework agreement or a dynamic purchasing system
Maximum number of participants: 1
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-11-17 17:30:00 ๐Ÿ“…
Place:
โ€œhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6792374โ€
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Electronic invoicing: Allowed
Electronic payment will be used โœ…
Deadline for requesting additional information: 2025-11-05 17:00:00 ๐Ÿ“…

Contracting authority
Name and addresses
Name: Department of Justice Home Affairs and Migration
National registration number: Department of Justice
Postal address: 51 St Stephen's Green
Postal code: D02 HK52
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: cpu@justice.ie ๐Ÿ“ง
Phone: 016028202 ๐Ÿ“ž
URL: https://www.gov.ie/en/organisation/department-of-justice/ ๐ŸŒ
Address of the buyer profile: https://www.gov.ie/en/organisation/department-of-justice/ ๐ŸŒ
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
Public order and safety
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6792374 ๐ŸŒ
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6792374 ๐ŸŒ
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Phone: +353 1 8886000 ๐Ÿ“ž
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Phone: +353 1 8886000 ๐Ÿ“ž
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Source: OJS 2025/S 201-687534 (2025-10-17)
Contract award notice (2026-05-12)
Object
Scope of the procurement
Products/services: Software supply services ๐Ÿ“ฆ
Estimated value excluding VAT: 500 000 EUR ๐Ÿ’ฐ
Maximum value of the framework agreements in this notice: 500 000 EUR ๐Ÿ’ฐ
Description
Estimated value excluding VAT: 500 000 EUR ๐Ÿ’ฐ
Aim of strategic procurement: Reduction of environmental impacts

โ€œConsideration of environmental sustainability award criteriaโ€
Approach to reducing environmental impacts: Other
Green Procurement Criteria: National Green Public Procurement criteria
Award criteria
Cost criterion (name): Cost @ 30%
Cost criterion (weighting): 30
Quality criterion (name): Quality @ 70%
Quality criterion (weighting): 70

Procedure
Weight type: Weight (percentage, exact)

Award of contract
A contract/lot is awarded โœ…
Lot Identification Number: LOT-0001
Contract Number: 440312
Date of conclusion of the contract: 2026-01-20 ๐Ÿ“…
Information about tenders
Number of tenders received: 2
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 500 000 EUR ๐Ÿ’ฐ
Maximum value of the framework agreement: 500 000 EUR ๐Ÿ’ฐ
Tender identifier: 000143839
Identifier of lot or group of lots: LOT-0001
Name and address of the contractor
Name: SmartSurvey Limited
National registration number: SmartSurvey Limited
Postal code: Basepoint Business Centre, Oakfield Clos Tewkesbury Business Park TEWKESBURY Gloucestershire
Postal town: Gloucestershire
Country: United Kingdom ๐Ÿ‡ฌ๐Ÿ‡ง
Contact point: Gloucestershire
E-mail: mo@smartsurvey.co.uk ๐Ÿ“ง
Size of the economic operator: Micro, small, or medium
Source: OJS 2026/S 093-331483 (2026-05-12)