Single-Party Framework Agreement for IT Managed Service Provider for the Personal Injuries Resolution Board

Short description

The Injuries Resolution Board invites applications to be considered for tender stage to establish a single party framework for ICT Managed Services. An initial contract for 3 years will be awarded under the 4 year framework, with an additional contract awarded in the last year, which may or may not extend beyond the life of the framework. In addition to the managed service the framework may also be used for support on system and hardware upgrades; support for any new Injuries Resolution Board initiatives; migration of remaining on premise systems to SAAS / Cloud options; website upgrade; other projects with technical aspects within the scope of the framework. Interested parties must associate their company with the competition by logging on to eTenders to access the documents. Failure to associate means they will not receive clarifications or be in a position to submit a response. Responses must be uploaded as a Zip file in order to protect the integrity of file names.

Description of the procurement

The Injuries Resolution Board invites applications to be considered for tender stage to establish a single party framework for ICT Managed Services. An initial contract for 3 years will be awarded under the 4 year framework, with an additional contract awarded in the last year, which may or may not extend beyond the life of the framework. In addition to the managed service the framework may also be used for support on system and hardware upgrades; support for any new Injuries Resolution Board initiatives; migration of remaining on premise systems to SAAS / Cloud options; website upgrade; other projects with technical aspects within the scope of the framework. Interested parties must associate their company with the competition by logging on to eTenders to access the documents. Failure to associate means they will not receive clarifications or be in a position to submit a response. Responses must be uploaded as a Zip file in order to protect the integrity of file names.

(1) Interested parties must associate their organisation with this competition on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications and to upload tender responses. To do this you must do the following: Log-in to the eTenders portal; Locate the competition using the Advanced Search by searching under the Contracting Authority or Resource ID. Click on the hyperlink for the competition which will bring you to the CfT Workspace. In the Show CfT Menu for the competition click on the “Expression of Interest in the drop-down menu. Complete the Association with the CfT tab. This will then provide you with a link to Tender under the Show CfT Menu where you can prepare your submission.
(2) When finalising your submission please upload your final response as a zip file as individual documents will lose their titles if uploaded individually. Also ensure that you receive a message under the status header called Submitted, as the percentage tab does not imply you have successfully submitted your response.
(3) There is a maximum upload limit of 250mb per file / 500mb per submission.
(4) Suppliers should note the following when making their submission suppliers must ensure that they give themselves sufficient time to upload & submit all required documentation before the submission deadline. Suppliers should consider the fact that upload speeds vary and that the new eTenders system operates in a different manner to the previous platform operated by EU-Supply. The submit button will be disable automatically upon the expiration of the response deadline.
(5) If you experience difficulty when uploading documents, please contact the eTenders Support Desk for technical assistance. Email irish-eproc-helpdesk@eurodym.com or Telephone: +353(0)818 001459 (09:00 – 17:00 hours).
(6) Applications submitted by any other means (including but not limited to email or post or hand delivery) will not be accepted.
(7) All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.
(8) All queries regarding this process must be submitted through the Irish Government Procurement Opportunities Portal www.etenders.gov.ie as a specific question. Responses will be circulated to those tenderers that have registered an interest in this notice on www.etenders.gov.ie. The details of the person making a query will not be disclosed when circulating the response
(9) The estimated value for the framework published is provided strictly for indicative purposes only as there is no guaranteed expenditure under the framework agreement.
(10) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers. Contract award will be subject to the approval of the competent authorities.
(11) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.
(12) Where applicable, please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type, or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
(13) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.