2433 - Communications Platform as a Service (CPaaS)
An Post_391
An Post is seeking a partner to deliver a Communications Platform as a Service (CPaaS). This platform will enable bi-directional communications with An Postโs customers worldwide, utilising various technologies to provide updates on mail delivery status, facilitate secure banking transactions, and engage with An Postโs customers regarding all of the services. An Post requires the ability to communicate with both internal and external customers digitally, including but not limited to messaging services currently in use and listed in the specification. The Contract, the subject of this competition is a Contract for five (5) years with an option for one or more extensions by up to three (3) years, at AN POSTโs discretion, up to a maximum duration of eight (8) years subject to the terms and conditions of the Contract.
DeadlineThe time limit for receipt of tenders was 2025-01-07. The procurement was published on 2024-11-20.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who?- โข An Post_391
- โข Electronic message and information services โบ Electronic information services
- โข Electronic message services โบ Electronic mail services
- โข Mobile-telephone services โบ Enhanced Messaging Service (EMS) services
- โข Mobile-telephone services โบ Multimedia Message Service (MMS) services
- โข Mobile-telephone services โบ Short Message Service (SMS) services
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2024-11-20 | Contract notice |
| 2026-05-28 | Contract award notice |
Contract notice (2024-11-20)
Object
Scope of the procurement
Title: 2433 - Communications Platform as a Service (CPaaS)
Short description:
Type of contract: Services
Products/services: Short Message Service (SMS) services ๐ฆ
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier:
Additional products/services:
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Maximum renewals: 3
Title
Lot Identification Number:
Description
Main site or place of performance: N/A
Procedure
Type of procedure
Negotiated procedure with prior call for competition โ
Legal basis: Directive 2014/25/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-01-07 12:00:00 ๐
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Tendering terms
Tenderers may submit more than one tender
The contract has performance execution conditions โ
Legal, economic, financial and technical information
Conditions for participation
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: N/A
Conditions related to the contract
Contract performance conditions: N/A
Contracting authority
Name and addresses
Name: An Post_391
National registration number:
Postal address: General Post Office
Postal code: D01 F5P2
Postal town: Dublin 1
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurementteam@anpost.ie ๐ง
Phone: +353 1 7057000 ๐
URL: https://www.anpost.com ๐
Address of the buyer profile: https://www.anpost.com ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Postal services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4724036 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4724036 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Source: OJS 2024/S 227-712276 (2024-11-20)
Object
Scope of the procurement
Title: 2433 - Communications Platform as a Service (CPaaS)
Short description:
An Post is seeking a partner to deliver a Communications Platform as a Service (CPaaS). This platform will enable bi-directional communications with An Postโs customers worldwide, utilising various technologies to provide updates on mail delivery status, facilitate secure banking transactions, and engage with An Postโs customers regarding all of the services. An Post requires the ability to communicate with both internal and external customers digitally, including but not limited to messaging services currently in use and listed in the specification. The Contract, the subject of this competition is a Contract for five (5) years with an option for one or more extensions by up to three (3) years, at AN POSTโs discretion, up to a maximum duration of eight (8) years subject to the terms and conditions of the Contract.
Show more
Products/services: Short Message Service (SMS) services ๐ฆ
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier:
0
Additional products/services:
Place of performance: Dublin ๐๏ธ
Maximum renewals: 3
Title
Lot Identification Number:
LOT-0001
Description
Main site or place of performance: N/A
Procedure
Type of procedure
Negotiated procedure with prior call for competition โ
Legal basis: Directive 2014/25/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-01-07 12:00:00 ๐
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Tendering terms
Tenderers may submit more than one tender
The contract has performance execution conditions โ
Legal, economic, financial and technical information
Conditions for participation
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: N/A
Conditions related to the contract
Contract performance conditions: N/A
Contracting authority
Name and addresses
Name: An Post_391
National registration number:
98788
Postal address: General Post Office
Postal code: D01 F5P2
Postal town: Dublin 1
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurementteam@anpost.ie ๐ง
Phone: +353 1 7057000 ๐
URL: https://www.anpost.com ๐
Address of the buyer profile: https://www.anpost.com ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Postal services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4724036 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4724036 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Source: OJS 2024/S 227-712276 (2024-11-20)
Contract award notice (2026-05-28)
Object
Scope of the procurement
Estimated value excluding VAT: 0 EUR ๐ฐ
Total value of the procurement (excluding VAT): 0 EUR ๐ฐ
Award of contract
A contract/lot is awarded โ
Lot Identification Number:
Contract Number:
Date of conclusion of the contract: 2026-05-28 ๐
Information about tenders
Number of tenders received: 3
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 0 EUR ๐ฐ
Tender identifier:
Identifier of lot or group of lots:
Name and address of the contractor
Name: Three Ireland (Hutchison) Ltd_128666
National registration number:
Postal code: Dublin 2
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: ken.mcgrath@three.ie ๐ง
Size of the economic operator: Large
Complementary information
Review procedure
Precise information on deadline(s) for review procedures: N/A
Source: OJS 2026/S 103-374524 (2026-05-28)
Object
Scope of the procurement
Estimated value excluding VAT: 0 EUR ๐ฐ
Total value of the procurement (excluding VAT): 0 EUR ๐ฐ
Award of contract
A contract/lot is awarded โ
Lot Identification Number:
LOT-0001
Contract Number:
441058
Date of conclusion of the contract: 2026-05-28 ๐
Information about tenders
Number of tenders received: 3
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 0 EUR ๐ฐ
Tender identifier:
000126680
Identifier of lot or group of lots:
LOT-0001
Name and address of the contractor
Name: Three Ireland (Hutchison) Ltd_128666
National registration number:
316982
Postal code: Dublin 2
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: ken.mcgrath@three.ie ๐ง
Size of the economic operator: Large
Complementary information
Review procedure
Precise information on deadline(s) for review procedures: N/A
Source: OJS 2026/S 103-374524 (2026-05-28)
New procurements in related categories ๐
- Postal and telecommunications services (6 new procurements)
- Telecommunications services (6)
- Telephone and data transmission services (2)
- Mobile-telephone services
- Enhanced Data for GSM Evolution (EDGE) services
- Enhanced Messaging Service (EMS) services
- General Packet Radio Services (GPRS) services
- Multimedia Message Service (MMS) services
- Pay phone provider services
- Pre-paid phone card provider services
- Short Message Service (SMS) services
- Universal Mobile Telephone System (UMTS) services
- Wireless Application Protocol (WAP) services