IT Managed Services Framework

Bord Na Mona

Expressions of interest are invited from suitably qualified Applicants interested in being considered for for the provision of IT Managed Services. The Company intends to establish a single supplier framework for each Lot. Once the Framework Agreement for each of the Lots is in place, and as and when requirements arise, contracts will be awarded to the framework member either on the basis of the original tender submitted or after discussing the specific scope of work/requirements and agreeing the contract price in accordance with the original tender submission. The Framework Agreement period will be for an initial duration of three years with the option to extend annually for up to an additional five years, subject always to the satisfactory performance of the supplier. Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice for full requirements.

Deadline

The time limit for receipt of tenders was 2023-02-10. The procurement was published on 2023-01-26.

Who? What? Where?
Procurement history
Date Document
2023-01-26 Contract notice
Contract notice (2023-01-26)
Object
Scope of the procurement
Title: Computer support services
Reference number: FD 01/23
Short description:
Expressions of interest are invited from suitably qualified Applicants interested in being considered for for the provision of IT Managed Services. The Company intends to establish a single supplier framework for each Lot. Once the Framework Agreement for each of the Lots is in place, and as and when requirements arise, contracts will be awarded to the framework member either on the basis of the original tender submitted or after discussing the specific scope of work/requirements and agreeing the contract price in accordance with the original tender submission. The Framework Agreement period will be for an initial duration of three years with the option to extend annually for up to an additional five years, subject always to the satisfactory performance of the supplier. Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice for full requirements.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Computer support services 📦
Additional CPV: Computer-related services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Competitive procedure with negotiation
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Other
Awarding authority name: Bord Na Mona
Postal address: Main Street
Postal code: Newbridge
Postal town: Co.Kildare
Contact
Internet address: http://www.bordnamona.ie 🌏
E-mail: fergal.doyle@bnm.ie 📧
Phone: +353 45439000 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=232728&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=232728&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2023-01-26 📅
Submission deadline: 2023-02-10 📅
Publication date: 2023-01-31 📅
Identifiers
Notice number: 2023/S 022-063570
Refers to notice: 2021/S 221-583743
OJ-S issue: 22
Additional information
1. Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The Company will not accept responsibility for information relayed (or not relayed) via third parties. 2. This is the sole call for competition for this service. 3. The Company will not be responsible for any costs, charges or expenses incurred by candidates or tenderers. 4. Contract award will be subject to the approval of the competent authorities. 5. It will be a condition of award that Applicants are tax compliant and are in a position to produce a valid tax clearance certificate or eTax Clearance from the Revenue Commissioners when requested. 6. If for any reason it is not possible to award the contract one or more of the Tenderers invited following the conclusion of this competitive process, the Company reserves the right to award the contract to the next ranked Tenderer as appropriate. 7. At its absolute discretion, the Company may elect to terminate this procurement process or any contract awarded. 8. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended. 9. Without prejudice to the principle of equal treatment, the Company is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, Applicants are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.
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Object
Scope of the procurement
Estimated total value: 8 000 000 EUR 💰
Title of the lot: Application Support Lot 1
Lot number: 1
Short description:
1st, 2nd and 3rd level support are required for:
Oracle Functional Applications Support
• Order to Cash
• Procure to Pay
• Record to Report
• Manufacturing/Inventory/Warehouse Management
• OTM
• HRMS
Oracle Technical & Middleware Support
• Interface support for inbound/outbound data between systems
• Custom Workflows,
• Personalisations, Reports etc.
• Batches, schedules, monitor
• Technical design, refinement
• SVN Code repository Management
• License Monitoring and Management
• SOA
• System Administrator/Administration
• Gentran EDI
Oracle Database Administration
• Performance Monitoring
• Capacity monitoring
• Security/Authentication
• Patching/Upgrades including analysis, implementation plan, testing etc…
• Backup & Recovery
• Cloning and maintenance of shell scripts through all environments
• Application Maintenance - planning, creation, execution & monitoring
Other Applications (in-house)
o IPSAS (and Redundancy Calculator)
o Oracle Developer (Forms & Reports)
o Oracle Discoverer
o Oracle Database
o Landbase
Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice for full requirements.
Duration: 36 months
Description of renewals:
The Framework Agreement period will be for an initial duration of three years with the option to extend annually for up to an additional five years, subject always to the satisfactory performance of the supplier.
Title of the lot: IT Service Support Lot 2
Lot number: 2
Short description:
IT Infrastructure
• Storage, Backup and Compute Infrastructure
• Firewalls
• Session Border Controllers (VOIP)
IT Network Perimeter & Endpoint Protection
• Firewalls (on-premise & Cloud platforms)
Security
• Endpoint Protection
o Antivirus
o Patching
Title of the lot: IT Service Support Microsoft & Cloud Technologies ot 3
Lot number: 3
Short description:
IT Operations
• Virtualization and Cloud
o Vmware, OCI and Azure
• OS support
o Windows and Linux OSes and Appliances
• Microsoft Core Services
o Office 365
o SQL Server
o Advanced Threat Projection
o Exchange Online (Hybrid)
o Identity Management
o Microsoft SCCM
o Microsoft Certificate Services
o Microsoft Virtual Desktop Infrastructure
Place of performance
Main site or place of performance: Ireland

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice
Contract execution
Contract performance conditions:
Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice

Procedure
Legal basis: 32014L0024
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice
Time of receipt of tenders: 18:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months

Contracting authority
Identity
National registration number: N/a
Other type of contracting authority: Commercial Semi State
Contact
Contact point: Sinead Connolly
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1177 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=232728&B=ETENDERS_SIMPLE 🌏

Reference
Additional information
1. Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The Company will not accept responsibility for information relayed (or not relayed) via third parties.
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2. This is the sole call for competition for this service.
3. The Company will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4. Contract award will be subject to the approval of the competent authorities.
5. It will be a condition of award that Applicants are tax compliant and are in a position to produce a valid tax clearance certificate or eTax Clearance from the Revenue Commissioners when requested.
6. If for any reason it is not possible to award the contract one or more of the Tenderers invited following the conclusion of this competitive process, the Company reserves the right to award the contract to the next ranked Tenderer as appropriate.
7. At its absolute discretion, the Company may elect to terminate this procurement process or any contract awarded.
8. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended.
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9. Without prejudice to the principle of equal treatment, the Company is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, Applicants are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.
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Complementary information
Review body
Name: The High Court
Postal address: Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie/ 🌏
Information about review deadlines:
Please use the following: The Company will not conclude this contract to which a standstill period applies in accordance with Council Directive 2014/25/EU, until after the expiry of the standstill period which commences on the day following the date of notification on concerned Applicants and Tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically. Statutory Instrument No 131/2010 provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the reviewable public contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation in this contract.
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Service from which information about the review procedure may be obtained
Name: Central office of the High Courts (Appeal Section)
Postal address: Ground Floor, East Wing, Inns Quay
Source: OJS 2023/S 022-063570 (2023-01-26)
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