Expressions of interest are invited from suitably qualified Applicants interested in being considered for for the provision of IT Managed Services. The Company intends to establish a single supplier framework for each Lot. Once the Framework Agreement for each of the Lots is in place, and as and when requirements arise, contracts will be awarded to the framework member either on the basis of the original tender submitted or after discussing the specific scope of work/requirements and agreeing the contract price in accordance with the original tender submission. The Framework Agreement period will be for an initial duration of three years with the option to extend annually for up to an additional five years, subject always to the satisfactory performance of the supplier. Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice for full requirements.
Deadline
The time limit for receipt of tenders was 2023-02-10.
The procurement was published on 2023-01-26.
Object Scope of the procurement
Title: IT Managed Services Framework
FD 01/23
Products/services: Computer support services📦
Short description:
“Expressions of interest are invited from suitably qualified Applicants interested in being considered for for the provision of IT Managed Services. The...”
Short description
Expressions of interest are invited from suitably qualified Applicants interested in being considered for for the provision of IT Managed Services. The Company intends to establish a single supplier framework for each Lot. Once the Framework Agreement for each of the Lots is in place, and as and when requirements arise, contracts will be awarded to the framework member either on the basis of the original tender submitted or after discussing the specific scope of work/requirements and agreeing the contract price in accordance with the original tender submission. The Framework Agreement period will be for an initial duration of three years with the option to extend annually for up to an additional five years, subject always to the satisfactory performance of the supplier. Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice for full requirements.
Show more
Estimated value excluding VAT: EUR 8 000 000 💰
Information about lots
Tenders may be submitted for all lots
1st, 2nd and 3rd level support are required for:
Oracle Functional Applications Support
• Order to Cash
• Procure to Pay
• Record to Report
• Manufacturing/Inventory/Warehouse Management
• OTM
• HRMS
Oracle Technical & Middleware Support
• Interface support for inbound/outbound data between systems
• Custom Workflows,
• Personalisations, Reports etc.
• Batches, schedules, monitor
• Technical design, refinement
• SVN Code repository Management
• License Monitoring and Management
• OTM
• SOA
• System Administrator/Administration
• Gentran EDI
Oracle Database Administration
• Performance Monitoring
• Capacity monitoring
• Security/Authentication
• Patching/Upgrades including analysis, implementation plan, testing etc…
• Backup & Recovery
• Cloning and maintenance of shell scripts through all environments
• Application Maintenance - planning, creation, execution & monitoring
Other Applications (in-house)
o IPSAS (and Redundancy Calculator)
o Oracle Developer (Forms & Reports)
o Oracle Discoverer
o Oracle Database
o Landbase
o Oracle Database
Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice for full requirements.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The Framework Agreement period will be for an initial duration of three years with the option to extend annually for up to an additional five years, subject...”
Description of renewals
The Framework Agreement period will be for an initial duration of three years with the option to extend annually for up to an additional five years, subject always to the satisfactory performance of the supplier.
Show more Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
“Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice”
2️⃣ Scope of the procurement
Title: IT Service Support Lot 2
Title
Lot Identification Number: 2
Description
Description of the procurement:
“1st, 2nd and 3rd level support are required for:
IT Infrastructure
• Storage, Backup and Compute Infrastructure
• Firewalls
• Session Border Controllers...”
Description of the procurement
1st, 2nd and 3rd level support are required for:
IT Infrastructure
• Storage, Backup and Compute Infrastructure
• Firewalls
• Session Border Controllers (VOIP)
IT Network Perimeter & Endpoint Protection
• Firewalls (on-premise & Cloud platforms)
Security
• Endpoint Protection
o Antivirus
o Patching
Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice for full requirements.
3️⃣ Scope of the procurement
Title: IT Service Support Microsoft & Cloud Technologies ot 3
Title
Lot Identification Number: 3
Description
Description of the procurement:
“1st, 2nd and 3rd level support are required for:
IT Operations
• Virtualization and Cloud
o Vmware, OCI and Azure
• OS support
o Windows and Linux OSes and...”
Description of the procurement
1st, 2nd and 3rd level support are required for:
IT Operations
• Virtualization and Cloud
o Vmware, OCI and Azure
• OS support
o Windows and Linux OSes and Appliances
• Microsoft Core Services
o Office 365
o SQL Server
o Advanced Threat Projection
o Exchange Online (Hybrid)
o Identity Management
o Microsoft SCCM
o Microsoft Certificate Services
o Microsoft Virtual Desktop Infrastructure
Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice for full requirements.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice” Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions:
“Please see Information Memorandum and Pre-Qualification Questionnaire attached to this notice”
Procedure Type of procedure
Competitive procedure with negotiation
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Previous publication concerning this procedure: 2021/S 221-583743
Time limit for receipt of tenders or requests to participate: 2023-02-10
18:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Complementary information Information about recurrence
This is a recurrent procurement ✅ Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Additional information
“1. Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”
1. Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The Company will not accept responsibility for information relayed (or not relayed) via third parties.
2. This is the sole call for competition for this service.
3. The Company will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4. Contract award will be subject to the approval of the competent authorities.
5. It will be a condition of award that Applicants are tax compliant and are in a position to produce a valid tax clearance certificate or eTax Clearance from the Revenue Commissioners when requested.
6. If for any reason it is not possible to award the contract one or more of the Tenderers invited following the conclusion of this competitive process, the Company reserves the right to award the contract to the next ranked Tenderer as appropriate.
7. At its absolute discretion, the Company may elect to terminate this procurement process or any contract awarded.
8. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended.
9. Without prejudice to the principle of equal treatment, the Company is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, Applicants are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.
Show more Review body
Name: The High Court
Postal address: Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
E-mail: highcourtcentraloffice@courts.ie📧
URL: http://www.courts.ie/🌏 Review procedure
Precise information on deadline(s) for review procedures:
“Please use the following: The Company will not conclude this contract to which a standstill period applies in accordance with Council Directive 2014/25/EU,...”
Precise information on deadline(s) for review procedures
Please use the following: The Company will not conclude this contract to which a standstill period applies in accordance with Council Directive 2014/25/EU, until after the expiry of the standstill period which commences on the day following the date of notification on concerned Applicants and Tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically. Statutory Instrument No 131/2010 provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the reviewable public contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation in this contract.
Show more Service from which information about the review procedure may be obtained
Name: Central office of the High Courts (Appeal Section)
Postal address: Ground Floor, East Wing, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
E-mail: highcourtcentraloffice@courts.ie📧
URL: http://www.courts.ie/🌏
Source: OJS 2023/S 022-063570 (2023-01-26)