Employee engagement and listening services

Central Bank of Ireland

The Central Bank is seeking to partner with a suitably qualified provider for the provision of employee engagement and listening services (including a survey mechanism) to support our organisational Engagement and Listening Strategy. The services will support the Central Bank to maximize every opportunity to motivate, value and retain our people through listening, acting and delivering an ever more meaningful, fulfilling and digitally-enabled workplace, and assist the Central Bank in developing more sophistication and effectiveness in how we listen and act on the voice of our people.
The provider will have the associated assessment and benchmarking capability in the area of employee engagement/experience to ensure the Central Bank can best analyse, interpret and translate the survey results/indicators into our People Plans, as well as supporting central actions plans to ensure organisational effectiveness.

Deadline

The time limit for receipt of tenders was 2022-10-17. The procurement was published on 2022-09-14.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2022-09-14 Contract notice
2022-10-14 Additional information
2023-06-21 Contract award notice
Contract notice (2022-09-14)
Object
Scope of the procurement
Title: Survey services
Reference number: 2022P039
Short description:
The Central Bank is seeking to partner with a suitably qualified provider for the provision of employee engagement and listening services (including a survey mechanism) to support our organisational Engagement and Listening Strategy. The services will support the Central Bank to maximize every opportunity to motivate, value and retain our people through listening, acting and delivering an ever more meaningful, fulfilling and digitally-enabled workplace, and assist the Central Bank in developing more sophistication and effectiveness in how we listen and act on the voice of our people. The provider will have the associated assessment and benchmarking capability in the area of employee engagement/experience to ensure the Central Bank can best analyse, interpret and translate the survey results/indicators into our People Plans, as well as supporting central actions plans to ensure organisational effectiveness.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Survey services 📦
Additional CPV: Survey design services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Central Bank of Ireland
Postal address: PO Box 559
Postal code: New Wapping Street,
Postal town: Dublin 1
Contact
Internet address: http://www.centralbank.ie 🌏
E-mail: anthony.flood@centralbank.ie 📧
Phone: +353 012246052 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=223246&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=223246&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2022-09-14 📅
Submission deadline: 2022-10-17 📅
Publication date: 2022-09-19 📅
Identifiers
Notice number: 2022/S 180-509786
OJ-S issue: 180
Additional information
See ITT attached to this eTenders notice for full details of the requirements - RFT ID 222688.

Object
Scope of the procurement
Short description:
The Central Bank is seeking to partner with a suitably qualified provider for the provision of employee engagement and listening services (including a survey mechanism) to support our organisational Engagement and Listening Strategy. The services will support the Central Bank to maximize every opportunity to motivate, value and retain our people through listening, acting and delivering an ever more meaningful, fulfilling and digitally-enabled workplace, and assist the Central Bank in developing more sophistication and effectiveness in how we listen and act on the voice of our people.
Show more
The provider will have the associated assessment and benchmarking capability in the area of employee engagement/experience to ensure the Central Bank can best analyse, interpret and translate the survey results/indicators into our People Plans, as well as supporting central actions plans to ensure organisational effectiveness.
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Estimated total value: 300 000 EUR 💰
Short description:
See ITT attached to this eTenders notice for full details of the requirements - RFT ID 222688.
Estimated value excluding VAT: 300 000 EUR 💰
Duration: 12 months
Description of renewals:
The duration of the Framework Agreement is intended to be for a period of one year, although the Central Bank has the right to terminate it earlier. The Central Bank also has the right to extend the duration of the Framework Agreement by any period or series of periods up to a total of three years, so that the Framework Agreement may ultimately have a maximum total duration of four years.
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Additional information:
See ITT attached to this eTenders notice for full details of the requirements - RFT ID 222688.
Place of performance
Main site or place of performance: Dublin

Legal, economic, financial and technical information
Contract execution
Contract performance conditions:
See ITT attached to this eTenders notice for full details of the requirements - RFT ID 222688.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2022-10-17 📅
Tender opening time: 12:00
Place: Dublin

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Anthony Flood
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/329 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=223246&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal address: Inns Quay
Postal town: Dublin
Postal code: 8
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie/ 🌏
Information about review deadlines:
As set out at section 7 of the European Communities (Public Authorities’ Contracts) (Review Procedures) Regulations SI 130/2010, as amended
Source: OJS 2022/S 180-509786 (2022-09-14)
Additional information (2022-10-14)
Object
Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Miscellaneous business-related services 📦

Reference
Dates
Date dispatched: 2022-10-14 📅
Submission deadline: 2022-10-26 📅
Publication date: 2022-10-19 📅
Identifiers
Notice number: 2022/S 202-576182
Refers to notice: 2022/S 180-509786
OJ-S issue: 202
Additional information
The Central Bank are extending the Deadline for receipt of Tenders to 12:00 pm on Wednesday 26 October 2022.
Source: OJS 2022/S 202-576182 (2022-10-14)
Contract award notice (2023-06-21)
Object
Scope of the procurement
Short description:
The Central Bank of Ireland (the “Central Bank”) requires the provision of employee engagement and listening services (including a survey mechanism) to support our organisational Engagement and Listening Strategy. The Central Bank issued an Invitation to Tender (“ITT”) inviting interested parties to participate in a competition for the opportunity to provide those services to the Central Bank. The services will support the Central Bank to maximize every opportunity to motivate, value and retain our people through listening, acting and delivering an ever more meaningful, fulfilling and digitally-enabled workplace, and assist the Central Bank in developing more sophistication and effectiveness in how we listen and act on the voice of our people.
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Total value of the procurement: 350 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2023-06-21 📅
Publication date: 2023-06-26 📅
Identifiers
Notice number: 2023/S 120-381372
OJ-S issue: 120
Additional information
The contract term is for one year with the option to extend by any period or series of periods up to a total of three years, so that the Framework Agreement may ultimately have a maximum total duration of four years.

Object
Scope of the procurement
Short description:
The Central Bank requires the provision of employee engagement and listening services (including a survey mechanism) to support our organisational Engagement and Listening Strategy. The Central Bank issued an ITT inviting interested parties to participate in a competition for the opportunity to provide those services to the Central Bank. The services will support the Central Bank to maximize every opportunity to motivate, value and retain our people through listening, acting and delivering an ever more meaningful, fulfilling and digitally-enabled workplace, and assist the Central Bank in developing more sophistication and effectiveness in how we listen and act on the voice of our people.
Show more
The successful Contractor will provide the associated assessment and benchmarking in the area of employee engagement/experience to ensure the Central Bank can best analyse, interpret and translate the survey results/indicators into our People Plans, as well as supporting central actions plans to ensure organisational effectiveness.
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Procedure
Award criteria
Quality criterion (name): Approach, Methodology and Delivery of Proposed Solution
Quality criterion (weighting): 700
Quality criterion (name): Resources
Quality criterion (weighting): 100
Cost criterion (name): Fixed
Cost criterion (weighting): 150
Cost criterion (name): Daily Rate
Cost criterion (weighting): 50

Award of contract
Date of contract conclusion: 2023-06-08 📅
Name: LinkedIn Ireland Unlimited Company
National registration number: IE9740425P
Postal address: 70 Sir John Rogerson's Quay, Grand Canal Dock
Postal town: Dublin
Postal code: Dublin 2
Country: Ireland 🇮🇪
Phone: +353 861647298 📞
E-mail: dormelynch@linkedin.com 📧
Internet address: http://www.linkedin.com 🌏
Total value of the procurement: 350 000 EUR 💰
Information about tenders
Number of tenders received: 6
Source: OJS 2023/S 120-381372 (2023-06-21)
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