Customer and Support Services to University College Dublin
University College Dublin ( UCD )
This competition is to fulfill current Customer and Support Services requirements in UCD Estates Services and UCD Library, as well as any future requirements throughout the University identified during the term of any Services Contract awarded.
Full details of the requirements are available in Appendix 1: Requirements and Specifications in this RFT.
The time limit for receipt of tenders was 2023-01-16. The procurement was published on 2022-12-08.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Building and facilities management services › Facilities management services
- • Business services: law, marketing, consulting, recruitment, printing and security › Office-support services
- • Placement services of personnel › Placement services of office-support personnel
Procurement history
| Date | Document |
|---|---|
| 2022-12-08 | Contract notice |
| 2023-01-10 | Additional information |
| 2023-03-23 | Contract award notice |
Contract notice (2022-12-08)
Object
Scope of the procurement
Title: Office-support services
Reference number: UCDOPP5313
Short description:
“This competition is to fulfill current Customer and Support Services requirements in UCD Estates Services and UCD Library, as well as any future...”
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Office-support services 📦
Additional CPV: Placement services of office-support personnel 📦
Place of performance
NUTS region: Eastern and Midland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: University College Dublin ( UCD )
Postal address: Procurement Office, UCD Agriculture & Food Science Building
Postal code: Belfield
Postal town: Dublin 4
Contact
Internet address: http://www.ucd.ie/ 🌏
E-mail: eileen.delaney@ucd.ie 📧
Phone: +353 17167616 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=230256&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=230256&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-12-08 📅
Submission deadline: 2023-01-16 📅
Publication date: 2022-12-13 📅
Identifiers
Notice number: 2022/S 240-691526
OJ-S issue: 240
Additional information
“Please note Clarification and Tender Submission Dates. All correspondence regarding tenders must be through the message box on www.etenders.gov.ie.”
Object
Scope of the procurement
Short description:
“This competition is to fulfill current Customer and Support Services requirements in UCD Estates Services and UCD Library, as well as any future...”
Show more
“Full details of the requirements are available in Appendix 1: Requirements and Specifications in this RFT.”
Estimated total value: 3 300 000 EUR 💰
Estimated value excluding VAT: 3 300 000 EUR 💰
Duration: 48 months
Description of renewals:
“on expiry of existing contract”
Additional information:
“Please note Clarification and Tender Submission Dates. All correspondence regarding tenders must be through the message box on www.etenders.gov.ie.”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2023-01-16 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: IE6517386K
Contact
Contact point: Eileen Delaney
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1222 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=230256&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
Estimated timing for further notices:
“36 months”
Complementary information
Review body
Name: Central Office of the High Court
Postal town: Dublin
Country: Ireland 🇮🇪
Internet address: www.courts.ie 🌏
Source: OJS 2022/S 240-691526 (2022-12-08)
Object
Scope of the procurement
Title: Office-support services
Reference number: UCDOPP5313
Short description:
“This competition is to fulfill current Customer and Support Services requirements in UCD Estates Services and UCD Library, as well as any future...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Office-support services 📦
Additional CPV: Placement services of office-support personnel 📦
Place of performance
NUTS region: Eastern and Midland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: University College Dublin ( UCD )
Postal address: Procurement Office, UCD Agriculture & Food Science Building
Postal code: Belfield
Postal town: Dublin 4
Contact
Internet address: http://www.ucd.ie/ 🌏
E-mail: eileen.delaney@ucd.ie 📧
Phone: +353 17167616 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=230256&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=230256&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-12-08 📅
Submission deadline: 2023-01-16 📅
Publication date: 2022-12-13 📅
Identifiers
Notice number: 2022/S 240-691526
OJ-S issue: 240
Additional information
“Please note Clarification and Tender Submission Dates. All correspondence regarding tenders must be through the message box on www.etenders.gov.ie.”
Object
Scope of the procurement
Short description:
“This competition is to fulfill current Customer and Support Services requirements in UCD Estates Services and UCD Library, as well as any future...”
“Full details of the requirements are available in Appendix 1: Requirements and Specifications in this RFT.”
Estimated total value: 3 300 000 EUR 💰
Estimated value excluding VAT: 3 300 000 EUR 💰
Duration: 48 months
Description of renewals:
“on expiry of existing contract”
Additional information:
“Please note Clarification and Tender Submission Dates. All correspondence regarding tenders must be through the message box on www.etenders.gov.ie.”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2023-01-16 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: IE6517386K
Contact
Contact point: Eileen Delaney
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1222 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=230256&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
Estimated timing for further notices:
“36 months”
Complementary information
Review body
Name: Central Office of the High Court
Postal town: Dublin
Country: Ireland 🇮🇪
Internet address: www.courts.ie 🌏
Source: OJS 2022/S 240-691526 (2022-12-08)
Additional information (2023-01-10)
Object
Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Facilities management services 📦
Reference
Dates
Date dispatched: 2023-01-10 📅
Submission deadline: 2023-01-23 📅
Publication date: 2023-01-13 📅
Identifiers
Notice number: 2023/S 010-021679
Refers to notice: 2022/S 240-691526
OJ-S issue: 10
Source: OJS 2023/S 010-021679 (2023-01-10)
Object
Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Facilities management services 📦
Reference
Dates
Date dispatched: 2023-01-10 📅
Submission deadline: 2023-01-23 📅
Publication date: 2023-01-13 📅
Identifiers
Notice number: 2023/S 010-021679
Refers to notice: 2022/S 240-691526
OJ-S issue: 10
Source: OJS 2023/S 010-021679 (2023-01-10)
Contract award notice (2023-03-23)
Object
Scope of the procurement
Total value of the procurement: 3 300 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2023-03-23 📅
Publication date: 2023-03-28 📅
Identifiers
Notice number: 2023/S 062-184375
OJ-S issue: 62
Procedure
Award criteria
Quality criterion (name): Quality
Quality criterion (weighting): 60%
Cost criterion (name): Cost
Cost criterion (weighting): 40%
Award of contract
Date of contract conclusion: 2023-03-23 📅
Name: ISS Facility Services
National registration number: IE9/F/47490F
Postal address: 4-6 Riverwalk, Citywest Businesss Campus
Postal town: Dublin
Postal code: Dublin 24
Country: Ireland 🇮🇪
Phone: +44 7795263967 📞
E-mail: nichola.sheehan@uk.issworld.com 📧
Country: Eastern and Midland 🏙️
Total value of the procurement: 3 300 000 EUR 💰
Information about tenders
Number of tenders received: 4
Source: OJS 2023/S 062-184375 (2023-03-23)
Object
Scope of the procurement
Total value of the procurement: 3 300 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2023-03-23 📅
Publication date: 2023-03-28 📅
Identifiers
Notice number: 2023/S 062-184375
OJ-S issue: 62
Procedure
Award criteria
Quality criterion (name): Quality
Quality criterion (weighting): 60%
Cost criterion (name): Cost
Cost criterion (weighting): 40%
Award of contract
Date of contract conclusion: 2023-03-23 📅
Name: ISS Facility Services
National registration number: IE9/F/47490F
Postal address: 4-6 Riverwalk, Citywest Businesss Campus
Postal town: Dublin
Postal code: Dublin 24
Country: Ireland 🇮🇪
Phone: +44 7795263967 📞
E-mail: nichola.sheehan@uk.issworld.com 📧
Country: Eastern and Midland 🏙️
Total value of the procurement: 3 300 000 EUR 💰
Information about tenders
Number of tenders received: 4
Source: OJS 2023/S 062-184375 (2023-03-23)
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