Provision of Plain English Writing, Editing and Training Services to the Department of Social Protection

Department of Social Protection

This tender encompasses two elements:
1) Plain English writing services including developing and editing a variety of customer and corporate communications including but not limited to: letters, emails, reports, forms, booklets, reports, newsletters, customer guides, online content and other such written customer communications as required by sections of the Department on both an ad hoc, and planned project basis; and
2) Training of DSP staff in Plain English communication/writing to help to continually improve the clarity, quality and readability of customer communications by the Department.
The tenderer must be capable of producing documents in accordance with recognised Plain English standard, be capable or providing a recognised accreditation mark, and be familiar with the Universal Design Standards that apply in the Irish public sector.

Deadline

The time limit for receipt of tenders was 2021-08-20. The procurement was published on 2021-07-21.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2021-07-21 Contract notice
2021-08-16 Additional information
2022-02-16 Contract award notice
Contract notice (2021-07-21)
Object
Scope of the procurement
Title: Writing agency services
Short description:
This tender encompasses two elements: 1) Plain English writing services including developing and editing a variety of customer and corporate communications including but not limited to: letters, emails, reports, forms, booklets, reports, newsletters, customer guides, online content and other such written customer communications as required by sections of the Department on both an ad hoc, and planned project basis; and 2) Training of DSP staff in Plain English communication/writing to help to continually improve the clarity, quality and readability of customer communications by the Department. The tenderer must be capable of producing documents in accordance with recognised Plain English standard, be capable or providing a recognised accreditation mark, and be familiar with the Universal Design Standards that apply in the Irish public sector.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Writing agency services 📦
Additional CPV: Postal and telecommunications services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Social Protection
Postal address: College Road
Postal code: Ie
Postal town: Sligo
Contact
Internet address: https://www.gov.ie/en/organisation/department-of-employment-affairs-and-social-protection/ 🌏
E-mail: alex.byrne@welfare.ie 📧
Phone: +353 719148367 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=193886&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=193886&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2021-07-21 📅
Submission deadline: 2021-08-20 📅
Publication date: 2021-07-26 📅
Identifiers
Notice number: 2021/S 142-377971
OJ-S issue: 142

Object
Scope of the procurement
Short description:
This tender encompasses two elements:
1) Plain English writing services including developing and editing a variety of customer and corporate communications including but not limited to: letters, emails, reports, forms, booklets, reports, newsletters, customer guides, online content and other such written customer communications as required by sections of the Department on both an ad hoc, and planned project basis; and
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2) Training of DSP staff in Plain English communication/writing to help to continually improve the clarity, quality and readability of customer communications by the Department.
The tenderer must be capable of producing documents in accordance with recognised Plain English standard, be capable or providing a recognised accreditation mark, and be familiar with the Universal Design Standards that apply in the Irish public sector.
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Estimated total value: 320 000 EUR 💰
Short description:
2) Training of DSP staff in Plain English communication/writing to help to continually improve the clarity, quality and readability of customer communications by the Department. This is a service for drawdown as required, and is not linked to any specific individual project and the Departments requirements will vary from month to month.
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The tenderer must be capable of producing documents in accordance with recognised Plain English standard, be capable or providing a recognised accreditation mark, and be familiar with the Universal Design Standards that apply in the Irish public sector
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Estimated value excluding VAT: 320 000 EUR 💰
Duration: 24 months
Description of renewals:
The Contracting Authority reserves the right to extend the term for a period or periods of up to twelve (12) months with a maximum of two (2) such extension or extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law.
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Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2021-08-20 📅
Tender opening time: 17:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Alex Byrne
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=193886&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2021/S 142-377971 (2021-07-21)
Additional information (2021-08-16)
Object
Scope of the procurement
Short description:
This tender encompasses two elements: 1) Plain English writing services including developing and editing a variety of customer and corporate communications including but not limited to: letters, emails, reports, forms, booklets, reports, newsletters, customer guides, online content and other such written customer communications as required by sections of the Department on both an ad hoc, and planned project basis; and 2) Training of DSP staff in Plain English communication/writing to help to continually improve the clarity, quality and readability of customer communications by the Department. The tenderer must be capable of producing documents in accordance with recognised Plain English standard, be capable or providing a recognised accreditation mark, and be familiar with the Universal Design Standards that apply in the Irish public sector.
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Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Proofreading services 📦

Reference
Dates
Date dispatched: 2021-08-16 📅
Submission deadline: 2021-08-25 📅
Publication date: 2021-08-20 📅
Identifiers
Notice number: 2021/S 161-425015
Refers to notice: 2021/S 142-377971
OJ-S issue: 161

Object
Scope of the procurement
Short description:
1) Plain English writing services including developing and editing a variety of customer and corporate communications including but not limited to: letters, emails, reports, forms, booklets, reports, newsletters, customer guides, online content and other such written customer communications as required by sections of the Department on both an ad hoc, and planned project basis; and
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2) Training of DSP staff in Plain English communication/writing to help to continually improve the clarity, quality and readability of customer communications by the Department.
Source: OJS 2021/S 161-425015 (2021-08-16)
Contract award notice (2022-02-16)
Object
Scope of the procurement
Total value of the procurement: 320 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2022-02-16 📅
Publication date: 2022-02-21 📅
Identifiers
Notice number: 2022/S 036-093676
OJ-S issue: 36

Object
Scope of the procurement
Short description:
2) Training of DSP staff in Plain English communication/writing to help to continually improve the clarity, quality and readability of customer communications by the Department. This is a service for drawdown as required, and is not linked to any specific individual project and the Departments requirements will vary from month to month.
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Procedure
Award criteria
Quality criterion (name): Quality of the proposal
Quality criterion (weighting): 30%
Quality criterion (name): Quality of Proposed Team
Price (weighting): 40%

Award of contract
Date of contract conclusion: 2022-02-11 📅
Name: National Adult Literacy Agency
National registration number: 4723827V
Postal address: Sandford Lodge, Sandford Close, Sandford Road
Postal town: Dublin
Postal code: Ranelagh
Country: Ireland 🇮🇪
Phone: +353 1014127900 📞
E-mail: cmcnally@nala.ie 📧
Internet address: http://www.nala.ie 🌏
Total value of the procurement: 320 000 EUR 💰
Information about tenders
Number of tenders received: 3

Complementary information
Review body
Postal town: Dublin
Phone: +353 18886000 📞
Source: OJS 2022/S 036-093676 (2022-02-16)
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