Provision of Consumer Research Services

National Transport Authority

The Authority wishes to invite tenders under an open procedure with the objective of engaging consumer research services. The objective of the consumer research is to provide data and analysis on various elements of the Authority’s and its service provider’s activities, including both transport services and infrastructure. It is intended that a primary focus of the research undertaken will be to measure and track a range of defined indicators of people’s use of, and satisfaction with, various elements of transport systems and services that are within the remit of the Authority.

Deadline
The time limit for receipt of tenders was 2021-05-20. The procurement was published on 2021-04-09.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2021-04-09 Contract notice
2021-11-15 Contract award notice
Contract notice (2021-04-09)
Contracting authority
Name and addresses
Name: National Transport Authority
National registration number: N/a
Postal address: Dun Sceine, Iveagh Court, Harcourt Lane
Postal town: Dublin
Postal code: D02WT20
Country: Ireland 🇮🇪
Contact person: David Rice
Phone: +353 18798300 📞
E-mail: procurement@nationaltransport.ie 📧
Fax: +353 18798333 📠
Region: Eastern and Midland 🏙️
URL: https://nationaltransport.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149 🌏
Information about joint procurement
The contract is awarded by a central purchasing body
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=186154&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=186154&B=ETENDERS_SIMPLE 🌏

Object
Scope of the procurement
Title: Provision of Consumer Research Services
Products/services: Research and development services and related consultancy services 📦
Short description:
“The Authority wishes to invite tenders under an open procedure with the objective of engaging consumer research services. The objective of the consumer...”    Show more

1️⃣
Additional products/services: Research services 📦
Additional products/services: Research and development consultancy services 📦
Additional products/services: Research consultancy services 📦
Additional products/services: Market and economic research; polling and statistics 📦
Additional products/services: Market research services 📦
Additional products/services: Survey services 📦
Additional products/services: Survey design services 📦
Additional products/services: Survey conduction services 📦
Additional products/services: Telephone survey services 📦
Additional products/services: Survey analysis services 📦
Additional products/services: Economic research services 📦
Additional products/services: Market-testing services 📦
Additional products/services: Performance review services 📦
Additional products/services: Social research services 📦
Additional products/services: Statistical services 📦
Place of performance: Eastern and Midland 🏙️
Description of the procurement:
“The Authority wishes to invite tenders under an open procedure with the objective of engaging consumer research services. The objective of the consumer...”    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal
Description
Description of renewals:
“If the services provided are deemed to be satisfactory the contract may be renewed annually up to a maximum of 2 years after the end of the second year. The...”    Show more

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions: As stated in the procurement documents.
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions: As stated in the procurement documents.
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-05-20 12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2021-11-09 📅
Conditions for opening of tenders: 2021-05-20 14:00 📅

Complementary information
Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Additional information

“The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award...”    Show more
Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin 7
Postal code: D7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
URL: http://www.courts.ie 🌏
Review procedure
Precise information on deadline(s) for review procedures:
“As set out in S.I. No 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).”
Source: OJS 2021/S 072-183747 (2021-04-09)
Contract award notice (2021-11-15)
Object
Scope of the procurement
Total value of the procurement (excluding VAT): EUR 914 700 💰
Award criteria
Quality criterion (name):
“Quality of tenderer's proposed approach to deliver the services as set out in Section 3.3 of the RFT”
Quality criterion (weighting): 20
Quality criterion (name):
“Quality of tenderer's proposed approach to deliver the services as set out in Section 3.4 of the RFT”
Quality criterion (weighting): 15
Quality criterion (name):
“Quality of tenderer's proposed approach to deliver the services as set out in Section 3.5 of the RFT”
Quality criterion (weighting): 5
Quality criterion (name):
“Experience and qualifications of the key members of the team proposed to undertake the Services”
Quality criterion (weighting): 10
Cost criterion (name): Price
Cost criterion (weighting): 50

Procedure
Administrative information
Previous publication concerning this procedure: 2021/S 072-183747
Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice

Award of contract

1️⃣
Contract Number: 1
Title: Provision of Consumer Research Services
Date of conclusion of the contract: 2021-11-12 📅
Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from other EU Member States: 3
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: Behaviour & Attitudes Marketing Research
National registration number: 102171
Postal address: Milltown House
Postal town: Milltown
Postal code: Mount St Annes
Country: Ireland 🇮🇪
Phone: +353 012057500 📞
E-mail: brenda@banda.ie 📧
Fax: +353 012057522 📠
Region: Ireland 🏙️
URL: http://www.banda.ie 🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 914 700 💰

Complementary information
Additional information

“The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award...”    Show more
Review body
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay Dublin 7
Postal town: Dublin
Review procedure
Precise information on deadline(s) for review procedures:
“As set out in S.I. No. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).”
Source: OJS 2021/S 225-592022 (2021-11-15)